Net Duma R1 Router does not have R1 firmware

[BeansBeams]

I just revived my Net Duma R1 router today and I followed the quick start sheet included with the shipment. However, it seems to be a default Mikrotik router with no Net Duma firmware. The first difference from the guide is that the router is titled Mikrotik- instead of NETDUMA. When I went to open the router on my computer via IP, I was greeted by a simplistic looking Mikrotik interface instead of the Net Duma interface that was show on all tutorials. I read that it is possible to gain assess by typing /r1 but that gave me a message saying it could not find the designated IP. Im not sure what to do as I have yet to find a forum that discusses this issue.  

[Bert]

It could be that it wasn't flashed with the R1 software by mistake. In that case you would have to return it as it requires special hardware to flash it to R1 software.

[pollutionblues]

@Netduma Alex @Netduma Fraser will be able to help you out.

[ND Steve]

  On 7/22/2020 at 11:31 PM, BeansBeams said:

I just revived my Net Duma R1 router today and I followed the quick start sheet included with the shipment. However, it seems to be a default Mikrotik router with no Net Duma firmware. The first difference from the guide is that the router is titled Mikrotik- instead of NETDUMA. When I went to open the router on my computer via IP, I was greeted by a simplistic looking Mikrotik interface instead of the Net Duma interface that was show on all tutorials. I read that it is possible to gain assess by typing /r1 but that gave me a message saying it could not find the designated IP. Im not sure what to do as I have yet to find a forum that discusses this issue.  

Expand  

Hello and welcome to the forum.

Sorry to hear that this has happened. Please email us at netduma@netduma.com and kindly include a link to this thread so we can assist you further.

Thank you.

Steve