lockit14 Posted November 21, 2019 Share Posted November 21, 2019 Have switched to old router, and it loadds everything fine, but when i try certain sites videos on the R1 on my iphone, it gives the message "Error Loading media file: File could not be played" i disable wifi and use data and it loads up just fine also. Have adjusted QoS, disabled it, and each option still doesn't change the ability for those sites to load videos. Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 21, 2019 Share Posted November 21, 2019 Well you tried everything that I would've suggested... Does this only happen on one device, or on several? Have you tried forgetting the wifi network from your phone and adding it again? Link to comment Share on other sites More sharing options...
lockit14 Posted November 21, 2019 Author Share Posted November 21, 2019 6 hours ago, Netduma Alex said: Well you tried everything that I would've suggested... Does this only happen on one device, or on several? Have you tried forgetting the wifi network from your phone and adding it again? Nope, i've tried using my old phone also to test it. It's the same situation. It will work if i use old router, (can't use data since it's no longer active) yet if i am connected to the wifi using the R1 then it won't load the videos Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22, 2019 Administrators Share Posted November 22, 2019 Does your old router have AC WiFi - is that what you connect to? It may be the WiFi limitation on the R1. What is your bandwidth speeds? Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2019 Author Share Posted November 22, 2019 50 minutes ago, Netduma Fraser said: Does your old router have AC WiFi - is that what you connect to? It may be the WiFi limitation on the R1. What is your bandwidth speeds? Just worth mentioning that if i use a vpn it allows the videos to play fine while connected. Just wanting to figure out what's causing it so i don't have ot continuously use vpn like that. and uhh. not sure, it was the netgear r6400 router Bandwidth based off speedtest.net? Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 22, 2019 Share Posted November 22, 2019 9 hours ago, lockit14 said: Bandwidth based off speedtest.net? Yeah Speedtest.net but when your connection is idle and nobody's downloading anything. Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2019 Author Share Posted November 22, 2019 4 hours ago, Netduma Alex said: Yeah Speedtest.net but when your connection is idle and nobody's downloading anything. Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 22, 2019 Share Posted November 22, 2019 Are the speeds the same from your phone? The one that the videos don't work on, I mean. Link to comment Share on other sites More sharing options...
lockit14 Posted November 23, 2019 Author Share Posted November 23, 2019 21 hours ago, Netduma Alex said: Are the speeds the same from your phone? The one that the videos don't work on, I mean. from phone Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 27, 2019 Administrators Share Posted November 27, 2019 To me this sounds like it could be a DNS issue - old router might be using a different DNS and VPN would use a different one so it's plausible. In the router settings override DNS and use primary 1.1.1.1 and secondary 1.0.0.1 see if that works. Link to comment Share on other sites More sharing options...
lockit14 Posted November 28, 2019 Author Share Posted November 28, 2019 6 hours ago, Netduma Fraser said: To me this sounds like it could be a DNS issue - old router might be using a different DNS and VPN would use a different one so it's plausible. In the router settings override DNS and use primary 1.1.1.1 and secondary 1.0.0.1 see if that works. i already do this by default. have also tried doing 8.8.8.8/8.8.4.4 both have the same issue. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted November 28, 2019 Netduma Staff Share Posted November 28, 2019 Alright so DNS is ruled out, as is QoS / Bandwidth issues. Is this just standard YouTube videos you're not able to play? Does it happen to all videos? Also, you say you tried it using your phone data, but have you tried connecting directly to your modem to check if the modem is the problem? Link to comment Share on other sites More sharing options...
lockit14 Posted November 28, 2019 Author Share Posted November 28, 2019 16 minutes ago, Netduma Jack said: Alright so DNS is ruled out, as is QoS / Bandwidth issues. Is this just standard YouTube videos you're not able to play? Does it happen to all videos? Also, you say you tried it using your phone data, but have you tried connecting directly to your modem to check if the modem is the problem? I also checked on PC, which is hardwired into the R1 and it's the same issue. Using the old router everything works perfectly fine, so it's definitely something related to the R1. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2019 Administrators Share Posted November 28, 2019 Just looking back, the old router does have AC WiFi so it would have been able to max out your speeds. What speeds are you getting if you do a speedtest through the R1 WiFi? Link to comment Share on other sites More sharing options...
lockit14 Posted November 28, 2019 Author Share Posted November 28, 2019 1 hour ago, Netduma Fraser said: Just looking back, the old router does have AC WiFi so it would have been able to max out your speeds. What speeds are you getting if you do a speedtest through the R1 WiFi? I showed the speeds ^^^ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2019 Administrators Share Posted November 28, 2019 Sorry thought that was something different. Are you using manual network settings on your phone or are they automatic? Have you done any port forwarding on the router at all? Specifically port 80 or 443? Link to comment Share on other sites More sharing options...
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