Colonel__Forbin Posted November 10, 2019 Posted November 10, 2019 Hello. I upgraded to DumaOS a few days ago and and everything was fine, other than not getting speeds I was suppose to, until all of a sudden I now can't access the R1 at all via any device. When I go to 192.168.1 I get this... HTTP/1.0 500 Server Error Content-Type: text/html haserl CGI Error [string "/www/ndindex.html"]:18: unfinished long string near '' I'm still getting wifi and wired internet though, just no DumaOS. Any help would be much appreciated.
BIG__DOG Posted November 10, 2019 Posted November 10, 2019 have you tried http://r1 ? this is the alternative login for the R1. Hopefully this fixes your issue but if not a member of netduma will respond to this thread as it is late sunday evening here.
Colonel__Forbin Posted November 11, 2019 Author Posted November 11, 2019 10 hours ago, BIG__DOG said: have you tried http://r1 ? this is the alternative login for the R1. Hopefully this fixes your issue but if not a member of netduma will respond to this thread as it is late sunday evening here. I tried that with the same error message as a result. Thanks.
Administrators Netduma Alex Posted November 11, 2019 Administrators Posted November 11, 2019 Welcome to the forums! This probably won't work but try going to /dumaos/ instead of 192.168.88.1 Unplug your R1 and plug it in again, it might be something that's fixed with a simple reboot.
Colonel__Forbin Posted November 12, 2019 Author Posted November 12, 2019 16 hours ago, Netduma Alex said: Welcome to the forums! This probably won't work but try going to /dumaos/ instead of 192.168.88.1 Unplug your R1 and plug it in again, it might be something that's fixed with a simple reboot. Same error code. I've rebooted it as well. Thanks.
Administrators Netduma Alex Posted November 12, 2019 Administrators Posted November 12, 2019 Have you tried doing a reset yet? Here's some instructions: http://support.netduma.com/support/solutions/articles/16000094903-how-to-factory-reset-the-netduma-r1-using-the-reset-button
Colonel__Forbin Posted November 14, 2019 Author Posted November 14, 2019 On 11/12/2019 at 7:29 AM, Netduma Alex said: Have you tried doing a reset yet? Here's some instructions: http://support.netduma.com/support/solutions/articles/16000094903-how-to-factory-reset-the-netduma-r1-using-the-reset-button I tried the factory reset. Getting the same error code.
Colonel__Forbin Posted November 14, 2019 Author Posted November 14, 2019 On 11/11/2019 at 9:32 AM, Netduma Alex said: Welcome to the forums! This probably won't work but try going to /dumaos/ instead of 192.168.88.1 Unplug your R1 and plug it in again, it might be something that's fixed with a simple reboot. I was actually able to get to /dumaos/ but did not see an option on that page to access the R1. I am I missing something? Quote
BIG__DOG Posted November 14, 2019 Posted November 14, 2019 Have you tried the very obvious and most often overlooked test..........go into your browser and clear ALL your history then retry to access the R1?
Colonel__Forbin Posted November 14, 2019 Author Posted November 14, 2019 10 minutes ago, BIG__DOG said: Have you tried the very obvious and most often overlooked test..........go into your browser and clear ALL your history then retry to access the R1? Yup. Tried that as well using Firefox, Chrome, Safari & Edge. All getting the same error code.
Administrators Netduma Fraser Posted November 14, 2019 Administrators Posted November 14, 2019 Could you provide a full screenshot of the browser when this happens please? Could you ensure it shows the URL you're using to access it as well please? Also for the screenshot, right click on the page and go to 'Inspect Element', on the window that appears click the 'Console' tab. Just to double check, one day it was fine and then the next you were unable to access it and there weren't any setting changes?
Colonel__Forbin Posted November 17, 2019 Author Posted November 17, 2019 On 11/14/2019 at 1:40 PM, Netduma Fraser said: Could you provide a full screenshot of the browser when this happens please? Could you ensure it shows the URL you're using to access it as well please? Also for the screenshot, right click on the page and go to 'Inspect Element', on the window that appears click the 'Console' tab. Just to double check, one day it was fine and then the next you were unable to access it and there weren't any setting changes? I was using DumaOS for about a week with the only problem being not getting the high speeds I should have. I did switch ISPs recently, but the DumaOS was working with it. Then one day without anymore changes to settings I started getting the error message. Here's the screenshot.
Administrators Netduma Fraser Posted November 17, 2019 Administrators Posted November 17, 2019 Thanks for this I will pass it on to the team to have a look at as will probably need dev input.
Colonel__Forbin Posted November 17, 2019 Author Posted November 17, 2019 Just now, Netduma Fraser said: Thanks for this I will pass it on to the team to have a look at as will probably need dev input. Thank you. I appreciate the effort.
Colonel__Forbin Posted December 22, 2019 Author Posted December 22, 2019 On 11/17/2019 at 9:52 AM, Netduma Fraser said: Thanks for this I will pass it on to the team to have a look at as will probably need dev input. Hey there. Just wondering if there was any movement? I'm still without any access to the R1.
Administrators Netduma Fraser Posted December 24, 2019 Administrators Posted December 24, 2019 I've asked the team for an update but may not hear anything until after the holidays, sorry for the delay.
Administrators Netduma Alex Posted January 2, 2020 Administrators Posted January 2, 2020 Now that we're back from holidays i'll look into this further. Could you please email us at [email protected] and include a link to this thread? Thanks.
Colonel__Forbin Posted January 8, 2020 Author Posted January 8, 2020 On 1/2/2020 at 9:25 AM, Netduma Alex said: Now that we're back from holidays i'll look into this further. Could you please email us at [email protected] and include a link to this thread? Thanks. Sent. Thanks.
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