PurpleHaze Posted July 17, 2019 Share Posted July 17, 2019 Hi I got purevpn because it was supported by my xr500 nighthawk but it will always fail and I have never been able to use it.. here is some of the log file Edit: so I have changed location and it works Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 17, 2019 Share Posted July 17, 2019 It's possible that the preset you were using is out of date. Which location were you attempting to use that didn't work? I can test it to see if we have to update it. PurpleHaze 1 Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 17, 2019 Author Share Posted July 17, 2019 Australia, it has no citys for the area also. I can seem to find the sever to access US Netflix on there, I spend alot of time our side the USA. If you can suggest anything would be cool? Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 17, 2019 Share Posted July 17, 2019 You said there's no cities listed for Australia? On mine I have Brisbane, Melbourne, Perth and Sydney Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 18, 2019 Author Share Posted July 18, 2019 I have none listed on mine, 😕 Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 18, 2019 Author Share Posted July 18, 2019 I have factory reset it a couple times and tried different settings but I don't get any city's available for Australia Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 18, 2019 Share Posted July 18, 2019 Could you take a screenshot of the menu with the cities missing? Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 18, 2019 Author Share Posted July 18, 2019 Sure, it only lists Australia. Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 18, 2019 Author Share Posted July 18, 2019 I'm guessing there is no way to configure it to a lan port, or so all new devices will be tunneled through VPN? Also I get dns leak when using VPN. 🤔 Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 18, 2019 Share Posted July 18, 2019 The DNS leak is a known problem, we're working on that. No unfortunately there's no way to make the VPN cover a whole physical port. Good idea though, i'll add it to the suggestions list. As for the fact that you don't have any Australian cities in your list, that's really weird, i'll ask the devs. PurpleHaze 1 Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 18, 2019 Author Share Posted July 18, 2019 Cheers heaps, and yea VPN to physical port would be a feature I would love to see added. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 18, 2019 Administrators Share Posted July 18, 2019 Out of interest could you change the protocol to TCP and see if cities show up for Australia then please? PurpleHaze 1 Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 19, 2019 Author Share Posted July 19, 2019 Hey yea I tried that before and again just now. No city's come up. Also only a phew in my USA list work... Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 19, 2019 Share Posted July 19, 2019 Maybe the correct list will be reinstated if you downgrade your firmware and upgrade it again? Download this firmware and send it to your router: https://kb.netgear.com/000053241/XR500-Firmware-Version-2-0-0-28 Then download this firmware and upgrade to it again: https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40 PurpleHaze 1 Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 19, 2019 Author Share Posted July 19, 2019 1 hour ago, Netduma Alex said: Maybe the correct list will be reinstated if you downgrade your firmware and upgrade it again? Download this firmware and send it to your router: https://kb.netgear.com/000053241/XR500-Firmware-Version-2-0-0-28 Then download this firmware and upgrade to it again: https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40 Thanks, I was hoping this would work but I have the same problem. Netduma Alex 1 Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 19, 2019 Author Share Posted July 19, 2019 Also is the DNS leak a pureVPN problem? I read a phew things saying they have puss DNS leak protection. Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 19, 2019 Share Posted July 19, 2019 No I think it happens with every service but i'm not sure. PurpleHaze 1 Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 21, 2019 Author Share Posted July 21, 2019 Is this related to the issue? 0.0 undefinedB Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 22, 2019 Share Posted July 22, 2019 Yes that might be related, i've never seen that before. I'm going to forward this thread to the devs so that they can figure out what's going on here. PurpleHaze 1 Link to comment Share on other sites More sharing options...
PurpleHaze Posted July 22, 2019 Author Share Posted July 22, 2019 Cheers man, after posting it I found it on another post, looking for a fix but apparently it's only cosmetic. Link to comment Share on other sites More sharing options...
PurpleHaze Posted November 7, 2019 Author Share Posted November 7, 2019 Hi Guys, I still have this problem with my VPN not showing any locations for Australia. Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 7, 2019 Share Posted November 7, 2019 So I have fiddled around on an XR500 in the office, and you're right. PureVPN only lists countries, cities never appear. Could you just confirm for me that no other countries have cities listed? You don't have to click them all, just a few will do. Also could you switch to hidemyass and see if cities appear then? Because they do for me. I think this is a problem specific to purevpn. I've made a bug report. TheJam and PurpleHaze 1 1 Link to comment Share on other sites More sharing options...
PurpleHaze Posted February 8, 2020 Author Share Posted February 8, 2020 Oh yea, i just seen reply now idk why, im not sure about hide my ass as i dont have a subscription for them. I still do have this problem tho. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 8, 2020 Administrators Share Posted February 8, 2020 5 hours ago, PurpleHaze said: Oh yea, i just seen reply now idk why, im not sure about hide my ass as i dont have a subscription for them. I still do have this problem tho. I have just chased this with the team as I think this is something we can fix remotely for everyone without a firmware update. Just waiting to hear back from them to confirm that. PurpleHaze and TheJam 2 Link to comment Share on other sites More sharing options...
PurpleHaze Posted February 9, 2020 Author Share Posted February 9, 2020 Nice 👌👌 thanks for the info Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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