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Hi I got purevpn because it was supported by my xr500 nighthawk but it will always fail and I have never been able to use it..

here is some of the log file 

 

Edit: so I have changed location and it works 

 

Screenshot_20190717-194321_Chrome.jpg

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The DNS leak is a known problem, we're working on that.

No unfortunately there's no way to make the VPN cover a whole physical port. Good idea though, i'll add it to the suggestions list.

As for the fact that you don't have any Australian cities in your list, that's really weird, i'll ask the devs.

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Maybe the correct list will be reinstated if you downgrade your firmware and upgrade it again?

Download this firmware and send it to your router: https://kb.netgear.com/000053241/XR500-Firmware-Version-2-0-0-28

Then download this firmware and upgrade to it again: https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40

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1 hour ago, Netduma Alex said:

Maybe the correct list will be reinstated if you downgrade your firmware and upgrade it again?

Download this firmware and send it to your router: https://kb.netgear.com/000053241/XR500-Firmware-Version-2-0-0-28

Then download this firmware and upgrade to it again: https://kb.netgear.com/000060464/XR500-Firmware-Version-2-3-2-40

Thanks,

I was hoping this would work but I have the same problem.

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  • 3 months later...
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So I have fiddled around on an XR500 in the office, and you're right. PureVPN only lists countries, cities never appear. Could you just confirm for me that no other countries have cities listed? You don't have to click them all, just a few will do.

Also could you switch to hidemyass and see if cities appear then? Because they do for me. I think this is a problem specific to purevpn. I've made a bug report.

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  • 3 months later...
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5 hours ago, PurpleHaze said:

Oh yea, i just seen reply now idk why, im not sure about hide my ass as i dont have a subscription for them.

I still do have this problem tho.

I have just chased this with the team as I think this is something we can fix remotely for everyone without a firmware update. Just waiting to hear back from them to confirm that.

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