Can't access software

[Netduma Fraser]

1 hour ago, AWxDAKOTA said:

yes sir, no change

Unplug the router completely from power for 10 minute - that will let residual power drain and then try accessing please.

[AWxDAKOTA]

Unplugged for 15 mins completely from power. Still same issue.

Restarted modem as well, same issue

[Netduma Liam]

13 hours ago, AWxDAKOTA said:

Unplugged for 15 mins completely from power. Still same issue.

Restarted modem as well, same issue

When did you first notice this issue occurring? Did this follow a software update or anything?

[AWxDAKOTA]

About 2 or 3 weeks ago. Just random. I didnt do anything in particular that would raise suspicion.

[Netduma Liam]

7 hours ago, AWxDAKOTA said:

About 2 or 3 weeks ago. Just random. I didnt do anything in particular that would raise suspicion.

How are you trying to access the interface? Via 192.168.88.1 or by https://dumaos/ (Note: the latter will not work if you're on original firmware, try https://r1/ instead.)

[AWxDAKOTA]

192.168.88.1

I hadnt had a problem until just recently. 

Ive tried https://dumaos/ and r1 but it says refuses to connect

[Netduma Liam]

How did you reset the router initially? Did you hold the reset button for at least 30 seconds? Did the R1 beep after you let go of the button?

[AWxDAKOTA]

Honestly I cant remember, but Ill try holding it for 30secs if it makes a difference

[AWxDAKOTA]

sorry its taken long to respond. So I did a reset by holding the button down for 30 secs, during that time I did hear a beep from the R1. I then went on to my computer which after a minute or two, connected to the R1. I then went to 192.168.88.1 entered user: admin password: password, Im back to an infinite load screen again. Found it odd that I was able to reconnect with my devices without having to enter the default password in. Thoughts?

[Netduma Fraser]

10 hours ago, AWxDAKOTA said:

sorry its taken long to respond. So I did a reset by holding the button down for 30 secs, during that time I did hear a beep from the R1. I then went on to my computer which after a minute or two, connected to the R1. I then went to 192.168.88.1 entered user: admin password: password, Im back to an infinite load screen again. Found it odd that I was able to reconnect with my devices without having to enter the default password in. Thoughts?

Clear the web browser cache/cookies and see if that allows you to load in. They may have cached the original details and so logged in automatically.

[AWxDAKOTA]

Cleared Web Browser cache/cookies. rebooted. Still infinite load screen.

[Netduma Fraser]

Right click the page, click Inspect Element, on the tab that appears click Network then check the disable cache box. Then hold the browser refresh button until options appear and select the last one, does it load then?

[AWxDAKOTA]

Disabled cache as per your direction. same result

 

[AWxDAKOTA]

It does give a message after a minute or so saying "The R app is not loaded yet. please try again in a minute.""

[Netduma Liam]

13 hours ago, AWxDAKOTA said:

It does give a message after a minute or so saying "The R app is not loaded yet. please try again in a minute.""

Are you seeing this after the interface has loaded or while it's still trying to load?

[AWxDAKOTA]

its a black screen with a loading symbol in the middle, then the message after a minute. The page never actually loads.

[Netduma Liam]

12 hours ago, AWxDAKOTA said:

its a black screen with a loading symbol in the middle, then the message after a minute. The page never actually loads.

If you press CTRL+F5 do you see the same issue? Could you perhaps try a different browser so we can rule that out?

[AWxDAKOTA]

f5 and cntrl+f5 have no effect on the screen. Also I tried it on MS Edge with no luck (been using Chrome)

[Netduma Fraser]

Unplug the router from power for a full 24 hours please, then try again. Sometimes that helps with weird issues like this.

[AWxDAKOTA]

So i finally had a day where I wasnt requiring internet and I remembered to unplug it for  weekend. Then end result was no effect.

[Netduma Liam]

5 hours ago, AWxDAKOTA said:

So i finally had a day where I wasnt requiring internet and I remembered to unplug it for  weekend. Then end result was no effect.

Are any devices at all able to access the interface? Do you know what firmware the R1 is running by any chance?

[AWxDAKOTA]

Have not been able to connect on my note9, my desktop, droid TabA. And as far as firmware, I was current at the time it occurred. 

[Netduma Liam]

11 hours ago, AWxDAKOTA said:

Have not been able to connect on my note9, my desktop, droid TabA. And as far as firmware, I was current at the time it occurred. 

Thanks for confirming, is the R1 particularly hot to touch at all? Are you using the original power adapter?

[DMC]

I'm having a similar issue as  AWxDAKOTA with my R1. Duma OS Suddenly stopped working around 9 months ago.  I have been following this thread and tried all the above steps. None of it has helped.   Anything else we can try? 

 

Mine does show the red duma os background.  It also shows the admin password dialogue box. After I enter the username and password the dialogue box disappears for a second and then reappears. 

[Netduma Liam]

3 hours ago, DMC said:

I'm having a similar issue as  AWxDAKOTA with my R1. Duma OS Suddenly stopped working around 9 months ago.  I have been following this thread and tried all the above steps. None of it has helped.   Anything else we can try? 

 

Mine does show the red duma os background.  It also shows the admin password dialogue box. After I enter the username and password the dialogue box disappears for a second and then reappears. 

Welcome to the forum!

Sorry to hear this, when you factory reset the router do you not then have to perform the initial setup again? If you haven't yet tried this, I'd suggest doing so by holding the reset pint on the back of the R1 for at least thirty seconds, then allow it a few minutes to reset and try accessing the interface again.