XR500 crashing randomly

[Jamsta]

I've had the XR500 for about a month now and the last few days I've had the router completely crash and reboot itself at least a couple of times per day. I've tried unplugging everything for 5mins but thats not solved anything. I also tried looking into the logs but cant see anything of use. Not sure If anyone can suggest anything or if its a known problem?

[vonskie]

I had the same problem with .40 version of firmware try the .32 version, I rolled back and the crashing stopped

 

[vonskie]

If you roll back make sure you turn off the auto updating so it will not upgrade it until you want it to

 

[Netduma Admin]

17 hours ago, Jamsta said:

I've had the XR500 for about a month now and the last few days I've had the router completely crash and reboot itself at least a couple of times per day. I've tried unplugging everything for 5mins but thats not solved anything. I also tried looking into the logs but cant see anything of use. Not sure If anyone can suggest anything or if its a known problem?

As Vonskie said, could you try downgrading back to the previous firmware and see if that fixes your issue: https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32

[Jamsta]

Hi both,

Thanks for the suggestion. Assuming rolling back the firmware will clear my settings?

[Netduma Fraser]

39 minutes ago, Jamsta said:

Hi both,

Thanks for the suggestion. Assuming rolling back the firmware will clear my settings?

Rolling back won't reset your settings, only if you do a factory reset