Jamsta Posted April 20, 2019 Posted April 20, 2019 I've had the XR500 for about a month now and the last few days I've had the router completely crash and reboot itself at least a couple of times per day. I've tried unplugging everything for 5mins but thats not solved anything. I also tried looking into the logs but cant see anything of use. Not sure If anyone can suggest anything or if its a known problem?
vonskie Posted April 20, 2019 Posted April 20, 2019 I had the same problem with .40 version of firmware try the .32 version, I rolled back and the crashing stopped
vonskie Posted April 20, 2019 Posted April 20, 2019 If you roll back make sure you turn off the auto updating so it will not upgrade it until you want it to
Administrators Netduma Admin Posted April 21, 2019 Administrators Posted April 21, 2019 17 hours ago, Jamsta said: I've had the XR500 for about a month now and the last few days I've had the router completely crash and reboot itself at least a couple of times per day. I've tried unplugging everything for 5mins but thats not solved anything. I also tried looking into the logs but cant see anything of use. Not sure If anyone can suggest anything or if its a known problem? As Vonskie said, could you try downgrading back to the previous firmware and see if that fixes your issue: https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32
Jamsta Posted April 21, 2019 Author Posted April 21, 2019 Hi both, Thanks for the suggestion. Assuming rolling back the firmware will clear my settings?
Administrators Netduma Fraser Posted April 21, 2019 Administrators Posted April 21, 2019 39 minutes ago, Jamsta said: Hi both, Thanks for the suggestion. Assuming rolling back the firmware will clear my settings? Rolling back won't reset your settings, only if you do a factory reset
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