Jamsta Posted April 20, 2019 Share Posted April 20, 2019 I've had the XR500 for about a month now and the last few days I've had the router completely crash and reboot itself at least a couple of times per day. I've tried unplugging everything for 5mins but thats not solved anything. I also tried looking into the logs but cant see anything of use. Not sure If anyone can suggest anything or if its a known problem? Link to comment Share on other sites More sharing options...
vonskie Posted April 20, 2019 Share Posted April 20, 2019 I had the same problem with .40 version of firmware try the .32 version, I rolled back and the crashing stopped Link to comment Share on other sites More sharing options...
vonskie Posted April 20, 2019 Share Posted April 20, 2019 If you roll back make sure you turn off the auto updating so it will not upgrade it until you want it to Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted April 21, 2019 Administrators Share Posted April 21, 2019 17 hours ago, Jamsta said: I've had the XR500 for about a month now and the last few days I've had the router completely crash and reboot itself at least a couple of times per day. I've tried unplugging everything for 5mins but thats not solved anything. I also tried looking into the logs but cant see anything of use. Not sure If anyone can suggest anything or if its a known problem? As Vonskie said, could you try downgrading back to the previous firmware and see if that fixes your issue: https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32 Link to comment Share on other sites More sharing options...
Jamsta Posted April 21, 2019 Author Share Posted April 21, 2019 Hi both, Thanks for the suggestion. Assuming rolling back the firmware will clear my settings? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2019 Administrators Share Posted April 21, 2019 39 minutes ago, Jamsta said: Hi both, Thanks for the suggestion. Assuming rolling back the firmware will clear my settings? Rolling back won't reset your settings, only if you do a factory reset Link to comment Share on other sites More sharing options...
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