Mohammedx Posted March 26, 2019 Share Posted March 26, 2019 Hi Yesterday i was playing ps4 and suddenly my R1 router shutdown and rebooted by it self since then there is no WIFI and i cannot access its interface by wired connection. Then i checked in my ps4 the IP and the gateway belongs to the main router which is from isp, i do not know what happend it become like (switch) then i try to rest manually using the res button but nothing is happening no beeb or any light change also usually when u boot netduma there is beeb sound this also missing please HELP Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 26, 2019 Netduma Staff Share Posted March 26, 2019 4 hours ago, Mohammedx said: Hi Yesterday i was playing ps4 and suddenly my R1 router shutdown and rebooted by it self since then there is no WIFI and i cannot access its interface by wired connection then i checked in my ps4 the IP and the gateway belongs to the main router which is from isp i do not know what happend it become like (switch) then i try to rest manually using the res button but nothing is happening no beeb or any light change also usually when u boot netduma there is beeb sound this also missing please HELP Hi, welcome to the forum! Try this: 1: Turn off all devices connected to the Netduma. Unplug the Netduma and turn off your Modem. 2: After 5 minutes, turn on the Modem. 3: After 2 more minutes, turn on the Netduma. 4: After 2 more minutes, connect a wired PC to the Netduma. With these steps complete, are you connected to the Netduma network? How long have you had your Netduma for? Link to comment Share on other sites More sharing options...
Mohammedx Posted March 26, 2019 Author Share Posted March 26, 2019 7 hours ago, Netduma Jack said: Hi, welcome to the forum! Try this: 1: Turn off all devices connected to the Netduma. Unplug the Netduma and turn off your Modem. 2: After 5 minutes, turn on the Modem. 3: After 2 more minutes, turn on the Netduma. 4: After 2 more minutes, connect a wired PC to the Netduma. With these steps complete, are you connected to the Netduma network? How long have you had your Netduma for? Hi i tried all the above steps no change i dont know what happened but maybe the router is dead any other solution please . i bough the Netduma 22nd October 2018 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2019 Administrators Share Posted March 26, 2019 Hey, welcome to the forum! Make sure the router is plugged directly into a wall outlet, not an extender. Then please try this guide: http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Link to comment Share on other sites More sharing options...
Mohammedx Posted March 26, 2019 Author Share Posted March 26, 2019 7 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Make sure the router is plugged directly into a wall outlet, not an extender. Then please try this guide: http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help hi Fraser thank u for the fast respond i tried these steps nothing change for your information im on Duma os since November never face any issue with my Netduma only yesterday it shutdown by it self while im playing Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2019 Administrators Share Posted March 26, 2019 Did anyone else access the router at the time or were any settings changed? It's very strange that it would just shutdown and then not be accessible. Did you have a power cut? Link to comment Share on other sites More sharing options...
Mohammedx Posted March 26, 2019 Author Share Posted March 26, 2019 3 minutes ago, Netduma Fraser said: Did anyone else access the router at the time or were any settings changed? It's very strange that it would just shutdown and then not be accessible. Did you have a power cut? no no body have the access i use it for personal use and i dont share the password no power cut i was playing that time it just shutdown by it self and ps4 running normal Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2019 Administrators Share Posted March 26, 2019 Unplug the router from the power completely for 24 hours and after that try to connect again please Link to comment Share on other sites More sharing options...
Mohammedx Posted March 27, 2019 Author Share Posted March 27, 2019 On 3/27/2019 at 1:11 AM, Netduma Fraser said: Unplug the router from the power completely for 24 hours and after that try to connect again please Hey i tried nothing happened Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2019 Administrators Share Posted March 27, 2019 I just find it really odd that it would die without anything prompting it. I'll pass your topic on to the team to see if they have any suggestions. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted March 28, 2019 Administrators Share Posted March 28, 2019 Hi - could you contact us at [email protected]. Please include a link to this thread in your email Link to comment Share on other sites More sharing options...
Mohammedx Posted March 28, 2019 Author Share Posted March 28, 2019 1 hour ago, Netduma Admin said: Hi - could you contact us at [email protected]. Please include a link to this thread in your email ok done Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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