Danny80916 Posted March 20, 2019 Posted March 20, 2019 Hey I was wondering if any one else is having problems with the xr700 and xbox I keep getting a error message when I go onto xbox live since the .10 update saying my router has never been setup and dhcp error message constantly from xbox one I have instant on turned off
Administrators Netduma Fraser Posted March 20, 2019 Administrators Posted March 20, 2019 Do you have internet through other devices connected to the XR700? Have you disabled DHCP on the router?
Danny80916 Posted March 20, 2019 Author Posted March 20, 2019 Yes I have internet on other devices and no Its not disabled I have had the router for about two months now never had a problem with it till a couple days ago after the update. Only way to get the xbox to work is to power cycle the router . I have a static ip for the xbox also.
Administrators Netduma Fraser Posted March 20, 2019 Administrators Posted March 20, 2019 Is the Xbox using automatic network settings or have you set static information? Is it enabled in the Geo-Filter?
Danny80916 Posted March 20, 2019 Author Posted March 20, 2019 Static information and yes on geo filter I have turned geo filter off as a troubleshooting step and it did not doanything while having porblems
Administrators Netduma Fraser Posted March 20, 2019 Administrators Posted March 20, 2019 Change the console to use automatic settings, there is likely a misconfiguration. Then see if it works correctly
Danny80916 Posted March 20, 2019 Author Posted March 20, 2019 alright will try and let you know SIde note forum keeps logging me off every time all tho I have remember me saved and when I come back keeps telling me wrong password and I have to reset it every time all tho password is 100% right
Administrators Netduma Fraser Posted March 20, 2019 Administrators Posted March 20, 2019 Great! Theres a username and then the display name, if they're different you need to login with the username
Danny80916 Posted March 21, 2019 Author Posted March 21, 2019 SO I think .10 has a firmware bug for me long story short I own a ton of lan and wifi devices I had my isp out here yesterday because I was so angry with my net cutting out all the time they said my modem and lines are prefect a little high on the power level but fine I just spent a hour or so with vudu on the phone trying to figure out why all of sudden I cant stream 4k movies a bit ago I was like you know what I am going to try to downgrade my firmware if everything is prefect on the modem and isp side and once I went back to .08 vudu and 4k streams are working again I then reflashed .10 and bam vudu 4k and internet problems again.
Administrators Netduma Fraser Posted March 21, 2019 Administrators Posted March 21, 2019 That's very interesting, thanks for letting us know. Are you a member of the Netgear community? - https://community.netgear.com/t5/Nighthawk-Pro-Gaming/ct-p/en-home-nighthawk-pro-gaming if you are could you provide me with your username, there may be a beta firmware you can try that would fix the issue. If it doesn't then we can look further into what is causing the issue.
Danny80916 Posted March 21, 2019 Author Posted March 21, 2019 Yes I am username is Danny80916 before going back to .08 I did disable QoS 100% still was having problems I did get the beta .10 from them a couple weeks ago I did not make the connection that I was having problems because of the .10 Its why I called my iSP to come out yesterday DarrenM sent me .10 firmware on 3-11 I did use his and I did download the official .10 and reflashed router with .10 from official both were giving problems with streaming so weird tho because .08 is super stable for me
Administrators Netduma Fraser Posted March 21, 2019 Administrators Posted March 21, 2019 Have you changed any settings since changing to .10 from .8 at all? It's very strange that the update would cause that kind of behaviour.
Administrators Netduma Fraser Posted March 21, 2019 Administrators Posted March 21, 2019 Okay thanks for letting us know. I'll pass it on to the team for them to take a look.
Netduma Joseph Posted March 25, 2019 Posted March 25, 2019 It is better for you to roll back as .10 has several known issues and was released by Netgear without our involvement. Please roll back.
Danny80916 Posted March 25, 2019 Author Posted March 25, 2019 I will tell you this netduma is amazing
Netduma Staff Netduma Jack Posted March 26, 2019 Netduma Staff Posted March 26, 2019 11 hours ago, Danny80916 said: I will tell you this netduma is amazing Glad to hear you're enjoying it
Danny80916 Posted March 26, 2019 Author Posted March 26, 2019 Yea I mostly meant your team is amazing. I have the xr700 and the xr500 since like the first day it was sold in stores .
Danny80916 Posted March 27, 2019 Author Posted March 27, 2019 So Netgear has escalate my case on the current firmware from a level two and three tech to a software engineering team. From the sounds of it they want to narrow down what is causing my net problems and streaming problems with .10
Netduma Staff Netduma Jack Posted March 27, 2019 Netduma Staff Posted March 27, 2019 7 hours ago, Danny80916 said: So Netgear has escalate my case on the current firmware from a level two and three tech to a software engineering team. From the sounds of it they want to narrow down what is causing my net problems and streaming problems with .10 Awesome. It sounds like they're handling it the right way, so it shouldn't be long before they get a solution for you let us know how it progresses Danny!
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