Soryiu Posted December 29, 2018 Share Posted December 29, 2018 Unfortunately I received a damaged R1, is there a way I can return or have the router replaced? Link to comment Share on other sites More sharing options...
BIG__DOG Posted December 29, 2018 Share Posted December 29, 2018 7 hours ago, Soryiu said: Unfortunately I received a damaged R1, is there a way I can return or have the router replaced? Hi and welcome to the forum. what is the nature of the defect/damage? Also, where did you purchase the R1 from? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2018 Administrators Share Posted December 29, 2018 Hey, welcome to the forum! Very sorry to hear that! If you answer the above questions we can get you sorted out. Link to comment Share on other sites More sharing options...
Soryiu Posted December 29, 2018 Author Share Posted December 29, 2018 The router had a cracked casing and what appeared to be a piece of the circuit board loose in the box. The wireless systems and connectivity will not work at all and it will not connect devices through the wired connection as well. Link to comment Share on other sites More sharing options...
Soryiu Posted December 29, 2018 Author Share Posted December 29, 2018 I purchased the R1 through the Netduma website Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2018 Administrators Share Posted December 29, 2018 Really sorry to hear that, that must have happened during shipping as we check each router sent out personally. Could you include a photo of the damage please and also email [email protected] with your order number to request a replacement. Also include a link to this topic please. Link to comment Share on other sites More sharing options...
Soryiu Posted December 29, 2018 Author Share Posted December 29, 2018 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2018 Administrators Share Posted December 29, 2018 Thanks for that and sorry that happened, certainly wouldn't have been sent out like that from us. If you email us with the info from above we can take care of it BIG__DOG and Soryiu 1 1 Link to comment Share on other sites More sharing options...
Soryiu Posted December 30, 2018 Author Share Posted December 30, 2018 I have sent the email with the order number and the link attached. Thank you for all the help. I can't wait to have this replaced and be able to use the R1 Netduma Fraser and Netduma Admin 2 Link to comment Share on other sites More sharing options...
Guest Killhippie Posted December 31, 2018 Share Posted December 31, 2018 Are those fingerprints on the casing? Just wondered about the smudges. Link to comment Share on other sites More sharing options...
Soryiu Posted December 31, 2018 Author Share Posted December 31, 2018 Dirty lense on my phone. Lol Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted December 31, 2018 Administrators Share Posted December 31, 2018 16 hours ago, Soryiu said: I have sent the email with the order number and the link attached. Thank you for all the help. I can't wait to have this replaced and be able to use the R1 Just to say apologies again for this occurrence - we'll email you very shortly about arranging a replacement. Soryiu 1 Link to comment Share on other sites More sharing options...
Guest Killhippie Posted December 31, 2018 Share Posted December 31, 2018 2 hours ago, Soryiu said: Dirty lense on my phone. Lol Link to comment Share on other sites More sharing options...
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