nytemare01 Posted June 30, 2015 Posted June 30, 2015 Hello My router just stopped working out of nowhere. Tried different outlets but no luck. It does not beep when you plug it in like it used to and none of the lights on top are blinking but there are 2 lights on the back that are currently flashing.....PWR and ACT. Not sure what happened guys but for now I guess I'll have to go back to the asus:(. Where do I need to send it for possible repairs? Oh and I also tried a factory reset but that didn't work either. Thanks
Netduma Staff Netduma Crossy Posted June 30, 2015 Netduma Staff Posted June 30, 2015 Did you use the button on the back for the factory reset...... Also what version were you on before you tried to reset?
nytemare01 Posted June 30, 2015 Author Posted June 30, 2015 Yes I used the button on the back. I am currently using the latest version .4
Netduma Staff Netduma Crossy Posted June 30, 2015 Netduma Staff Posted June 30, 2015 Yes I used the button on the back. I am currently using the latest version .4 Ok. How long did you press it for. From what I know, the .4 version is unbrickable. When the router is plugged in just press it for 1 second (no longer). Hopefully it will re-boot onto the netduma firmware.
nytemare01 Posted June 30, 2015 Author Posted June 30, 2015 Just so you know I tried the factory reset after it had already stopped working. I attempted another just now and had no luck. This is the first time I've had to do a factory reset. Do you think it may have overheated. I keep it in a well ventilated area so I'm not sure
Netduma Staff Netduma Crossy Posted June 30, 2015 Netduma Staff Posted June 30, 2015 Just so you know I tried the factory reset after it had already stopped working. I attempted another just now and had no luck. This is the first time I've had to do a factory reset. Do you think it may have overheated. I keep it in a well ventilated area so I'm not sure Oh, I didn't realise you tried the factory reset after is stopped working. I thought that was what caused it to stop working. I'm sure Fraser or someone will be here soon to explain what to do
Administrators Netduma Fraser Posted June 30, 2015 Administrators Posted June 30, 2015 If you are wired to the duma can you access the control panel at all?
nytemare01 Posted June 30, 2015 Author Posted June 30, 2015 Can't access the control panel. Getting the error " unable to connect to the Internet"
Administrators Netduma Fraser Posted July 1, 2015 Administrators Posted July 1, 2015 You're not getting a beep when plugging in or lights showing on the router?
nytemare01 Posted July 1, 2015 Author Posted July 1, 2015 Well the PWR light on the back flashes but that's all
Administrators Netduma Fraser Posted July 1, 2015 Administrators Posted July 1, 2015 Power adaptor fail maybe guys? Possibly! Well the PWR light on the back flashes but that's all If the power light on the back flashes that means the power adapter should be fine. How hot is the device? Is it placed on something that could cause it to overheat?
nytemare01 Posted July 1, 2015 Author Posted July 1, 2015 It's actually cold and has been since it stopped working. I keep it on my desk away from everything for proper ventilation. But it usually does get pretty warm
Administrators Netduma Fraser Posted July 1, 2015 Administrators Posted July 1, 2015 Can you go through this guide please and see if you are successful http://wiki.netduma.com/doku.php?id=unbrick_router
Zennon Posted July 1, 2015 Posted July 1, 2015 Sometime's they can still give a current , under volting , i see it all the time with laptop chargers rated 19v giving out say 14v enough to power the lights on the machine but not enough to start it. May or may not be this issue though.
Administrators Netduma Fraser Posted July 1, 2015 Administrators Posted July 1, 2015 Sometime's they can still give a current , under volting , i see it all the time with laptop chargers rated 19v giving out say 14v enough to power the lights on the machine but not enough to start it. Ahh thanks for the heads up Zennon, hopefully with the link provided we can confirm either way
nytemare01 Posted July 1, 2015 Author Posted July 1, 2015 Ok I hooked port 2 of the R1 directly to my computer and followed the instructions. I get the error message "can't connect to the internet " when using 192.168.1.1
Administrators Netduma Fraser Posted July 1, 2015 Administrators Posted July 1, 2015 You made sure the R1 was disconnected from the hub right?
nytemare01 Posted July 1, 2015 Author Posted July 1, 2015 Yes Sir . I was not connected to the modem. I wired it only to the computer
Administrators Netduma Fraser Posted July 1, 2015 Administrators Posted July 1, 2015 When its connected to the modem, does the wifi show up at all?
nytemare01 Posted July 1, 2015 Author Posted July 1, 2015 No Sir. I had my cell phone on the R1 wifi and once it stopped working my phone was not detecting the wifi.
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