Administrators Netduma Admin Posted November 13, 2018 Author Administrators Share Posted November 13, 2018 If you have not manually set your own login, it always defaults to admin and password (lowercase and make sure you type this in English) If you did set a manual login, try admin and password too if your usual entries are not working. If you can't get it to work, take a small object like a pen and push the reset button down at the back. Hold it down until the lights beep and then wait for the R1 to complete the factory reset. You can then access it again with the default admin and password On 11/13/2018 at 1:08 AM, ItsTCBruh_FA said: I used my Dropbox to download and update to 3.1 & just to a file on my pc. It’s been an hour and no progress on updating to 3.1. Expand Do you mean the file is taking a long time to download? Or that you have downloaded it and it's not installing onto your router? Link to comment Share on other sites More sharing options...
ItsTCBruh_FA Posted November 13, 2018 Share Posted November 13, 2018 On 11/13/2018 at 12:16 PM, Netduma Admin said: Do you mean the file is taking a long time to download? Or that you have downloaded it and it's not installing onto your router? Expand It’s not installing onto the router. I select the file from Dropbox hit upgrade and the loading bar moves but no progress beyond that point. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 13, 2018 Author Administrators Share Posted November 13, 2018 Are you already on DumaOS? I assume yes. What browser are you using? If you could screenshot your page when this happens and post here, that would be very helpful. Thanks. Link to comment Share on other sites More sharing options...
ItsTCBruh_FA Posted November 13, 2018 Share Posted November 13, 2018 On 11/13/2018 at 1:25 PM, Netduma Admin said: Are you already on DumaOS? I assume yes. What browser are you using? If you could screenshot your page when this happens and post here, that would be very helpful. Thanks. Expand Yes, I’m using Google Chrome as my browser. Okay thank you! Netduma Admin 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 13, 2018 Author Administrators Share Posted November 13, 2018 On 11/13/2018 at 3:10 PM, ItsTCBruh_FA said: Yes, I’m using Google Chrome as my browser. Okay thank you! Expand Chrome should be great, but just in case something weird has happened with cache, try upgrading using Firefox please. Link to comment Share on other sites More sharing options...
ItsTCBruh_FA Posted November 14, 2018 Share Posted November 14, 2018 I switched to FireFox and it upgraded no problem! Thank you very much for the help. You guys are awesome and the R1 is proof!! Netduma Admin 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 14, 2018 Author Administrators Share Posted November 14, 2018 Great news! Thanks for the kind words too 😊 Link to comment Share on other sites More sharing options...
Rey Tuttle Posted November 14, 2018 Share Posted November 14, 2018 My router is ready for the upgrade, thank you Netduma Admin 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 14, 2018 Author Administrators Share Posted November 14, 2018 On 11/14/2018 at 4:31 PM, Rey Tuttle said: My router is ready for the upgrade, thank you Expand Thank you. We will do this as soon as we can. Link to comment Share on other sites More sharing options...
Rey Tuttle Posted November 14, 2018 Share Posted November 14, 2018 On 11/14/2018 at 4:38 PM, Netduma Admin said: Thank you. We will do this as soon as we can. Expand How will I know when this is fixed? Will it show as version 1.06? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14, 2018 Administrators Share Posted November 14, 2018 We will post back here when we have sent the fix so you can upgrade manually Link to comment Share on other sites More sharing options...
tlarue944@gmail.com Posted November 14, 2018 Share Posted November 14, 2018 I cant seem to get the port open. My duma is plugged directly into my modem. I have a wireless router plugged into the duma. My modem is a technicor dpc3216 Thank you, Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14, 2018 Administrators Share Posted November 14, 2018 The port to be opened is 7777. Make sure you haven't forwarded this port to any device. Also looks like you're on IPv6, will need to PM Netduma Admin with your public IPv4 address. Link to comment Share on other sites More sharing options...
henris Posted November 15, 2018 Share Posted November 15, 2018 On 10/29/2018 at 8:16 PM, henris said: Tick ‘Allow remote access to Netduma tech support’ -> done Go to Settings >UPnP and enable the feature if it's not already enabled -> done Go to Settings > Port Forwarding and remove any rules -> done Netduma WAN IP manually set to 192.168.100.5 which is also configured as the Huawei router's DMZ address -> done Port forwarding disable in Huawei router's settings -> done Try disabling Huawei router's firewall -> done Port scan 7777 -> FAIL I'm starting to think that my 4G connection does not support incoming connections at all. Btw, my laptop had no problems connecting to Huawei router in bridge mode (public IP received and internet worked nicely) but Netduma somehow fails. Is there really no other way to upgrade to latest R1 firmware besides allowing remote access? Expand Finally success. As suspected the root problem was in my 4G broadband connection. By default they (Elisa Finland) use private addresses and you have to order an addition to the service called Dynamic Public IP Address (link for other potential Finnish Netduma users out there). Also for some reason I could not get the bridge mode working on the original Huawei B525-65a router; Netduma just refused to get the single IP from the router. So I bought Huawei B715 which had bridge mode advertised and it worked immediately. The software seemed almost identical between these two Huawei routers so I cannot understand why B525-65a did not work. So port 7777 is now showing as open! Go ahead with the fix. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 15, 2018 Administrators Share Posted November 15, 2018 Fantastic, well done on finding the cause. We'll do the fix as soon as we can. @Netduma Admin Link to comment Share on other sites More sharing options...
Flop279 Posted November 18, 2018 Share Posted November 18, 2018 Hi - I've followed all the steps listed (disabled AND deleted my port forwarding) and when I scan my port it still shows as closed. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 18, 2018 Administrators Share Posted November 18, 2018 On 11/18/2018 at 2:18 PM, Flop279 said: Hi - I've followed all the steps listed (disabled AND deleted my port forwarding) and when I scan my port it still shows as closed. Expand Some ISPs close ports so I'd recommend contacting them and see if they can open port 7777 Link to comment Share on other sites More sharing options...
DanielDiano Posted November 21, 2018 Share Posted November 21, 2018 On 10/10/2018 at 5:35 PM, Netduma Admin said: Si ha recibido el enlace de descarga del firmware R1 beta pero su versión de DumaOS es inferior a 1.03.6 (por ejemplo, 1.03.3), existe una alta probabilidad de que se rompa el enrutador de forma permanente al realizar la actualización. ( Para verificar su versión de firmware, siga esta guía ). Para resolver este problema, necesitamos ejecutar una solución simple en su enrutador. Por favor, siga las instrucciones aquí para permitirnos hacer esto. Una vez que haya hecho esto, publique en este hilo para pedirnos que prepare su enrutador para la actualización . No es necesario que publique su dirección IP. Expand Help after updating request user and password? Which?? Link to comment Share on other sites More sharing options...
henris Posted November 21, 2018 Share Posted November 21, 2018 On 11/15/2018 at 6:18 PM, Netduma Fraser said: Fantastic, well done on finding the cause. We'll do the fix as soon as we can. @Netduma Admin Expand Sorry to bump this , any news on applying the fix? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 21, 2018 Author Administrators Share Posted November 21, 2018 On 11/21/2018 at 9:50 AM, DanielDiano said: Help after updating request user and password? Which?? Expand admin password (In English). If it does not work, you may need to factory reset the R1 by holding down the small reset button on the back of the router. Use something small like a pen or a paper clip to do this On 11/21/2018 at 11:38 AM, henris said: Sorry to bump this , any news on applying the fix? Expand I will chase this up today to see when we can run these fixes Link to comment Share on other sites More sharing options...
Deleted Posted November 21, 2018 Share Posted November 21, 2018 Please upgrade my router from 1.03.3 to the latest firmware. I followed the instructions and port 7777 is open. Thank you. Netduma Admin 1 Link to comment Share on other sites More sharing options...
DanielDiano Posted November 22, 2018 Share Posted November 22, 2018 On 11/21/2018 at 9:50 AM, DanielDiano said: ¿Ayuda después de actualizar solicitud de usuario y contraseña? ¿¿Cual?? Expand Excellent, it worked Greetings from Uruguay Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Cwinston Posted November 23, 2018 Share Posted November 23, 2018 Please can you upgrade me from 1.03.3 ports are all open. kindest regards Link to comment Share on other sites More sharing options...
Cwinston Posted November 23, 2018 Share Posted November 23, 2018 how long does this normally take? Kindest regards Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 23, 2018 Administrators Share Posted November 23, 2018 Shouldn't be too long, will get to you next week during office hours Link to comment Share on other sites More sharing options...
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