tinuco Posted October 9, 2018 Share Posted October 9, 2018 Hello everyone, to see if you can solve a question I have with the XR500. It is normal that the only way that the online TV and IPTV applications that I have installed on my Smart TV work either by deactivating the QoS? if this is active it is very delayed and many times they do not even connect. Link to comment Share on other sites More sharing options...
azza10 Posted October 9, 2018 Share Posted October 9, 2018 Make sure share excess is checked in the QoS flower advanced menu (top left) Do you have trouble with TV applications on a console or PC? How are the devices that you're having trouble with connected? Wired, wireless? A screenshot of your QoS page might be helpful. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2018 Administrators Share Posted October 9, 2018 Hey, welcome to the forum! Please follow the above advice. As well as this disable Traffic Prioritization in case it is being prioritised. Have you enabled IGMP/IPTV in WAN settings also? Link to comment Share on other sites More sharing options...
tinuco Posted October 9, 2018 Author Share Posted October 9, 2018 Asegúrese de que el exceso de participación estética esté activado en el menú avanzado de QoS flower (arriba a la izquierda) ¿Tiene problemas con las aplicaciones de TV en una consola o PC? ¿Cómo están conectados los dispositivos con los que está teniendo problemas? ¿Alámbrico, inalámbrico? Una captura de pantalla de su página de QoS podría ser útil. Thanks for the prompt response, share excess is on, the problem I have the same wired or wifi. The only applications I have on TV, are Movistar and Smart IPTV. Link to comment Share on other sites More sharing options...
tinuco Posted October 9, 2018 Author Share Posted October 9, 2018 Hey, welcome to the forum! Please follow the above advice. As well as this disable Traffic Prioritization in case it is being prioritised. Have you enabled IGMP/IPTV in WAN settings also? Traffic Prioritization = QoS? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2018 Administrators Share Posted October 9, 2018 Traffic Prioritization = QoS? Yes it's a separate feature within the QoS page at the bottom. Untick DumaOS Classified Games and remove any rules you may have added. Link to comment Share on other sites More sharing options...
tinuco Posted October 9, 2018 Author Share Posted October 9, 2018 I have unmarked IGMP and traffic prioritization, the problem remains the same. I understand that it is not normal? true? Any more ideas? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2018 Administrators Share Posted October 9, 2018 Unmarked? IGMP should be ticked. It might be that DPI is dropping the packets, if you try to watch with QoS on do you see lots of packets updating in Unprioritized packets in Traffic Prioritization? Link to comment Share on other sites More sharing options...
azza10 Posted October 9, 2018 Share Posted October 9, 2018 Unmarked? IGMP should be ticked. It might be that DPI is dropping the packets, if you try to watch with QoS on do you see lots of packets updating in Unprioritized packets in Traffic Prioritization? Slight tangent, in System information there is a network status pane where the tooltip says unprioritized packets did not reach destination. This count has remained 0 for me since I got the router. Is the unprioritized packets count in the QoS page a different thing, are these packets being not delivered? Link to comment Share on other sites More sharing options...
tinuco Posted October 9, 2018 Author Share Posted October 9, 2018 High Priority 87699 0 Background 1122454 467 Download Total Packets Unprioritized Packets High Priority 48076 0 Background 1340995 3603 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2018 Administrators Share Posted October 9, 2018 Slight tangent, in System information there is a network status pane where the tooltip says unprioritized packets did not reach destination. This count has remained 0 for me since I got the router. Is the unprioritized packets count in the QoS page a different thing, are these packets being not delivered? Unprioritized in Sys info is packet loss essentially. QoS is slightly different is that they're strategically dropped packets High Priority 87699 0 Background 1122454 467 Download Total Packets Unprioritized Packets High Priority 48076 0 Background 1340995 3603 Is this updating when IPTV is on? azza10 1 Link to comment Share on other sites More sharing options...
tinuco Posted October 9, 2018 Author Share Posted October 9, 2018 yes, only background Link to comment Share on other sites More sharing options...
tinuco Posted October 9, 2018 Author Share Posted October 9, 2018 Transmitido 2208423156 2963334 0 Recibido 472598560 6952337 0 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2018 Administrators Share Posted October 9, 2018 Okay background is fine so not DPI. Would recommend contacting Netgears 24/7 support number as they may be able to help with this Link to comment Share on other sites More sharing options...
tinuco Posted October 9, 2018 Author Share Posted October 9, 2018 then it is hardware problem, not software? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2018 Administrators Share Posted October 9, 2018 Im not sure exactly but they will have a better idea supporting IPTV Link to comment Share on other sites More sharing options...
BIG__DOG Posted October 9, 2018 Share Posted October 9, 2018 Im not sure exactly but they will have a better idea supporting IPTV How about he adds his iptv box to dmz? Just incase 1 or 2 ports are not opening! Link to comment Share on other sites More sharing options...
tinuco Posted October 10, 2018 Author Share Posted October 10, 2018 ¿Qué tal si se agrega su caja de iptv a dmz? Solo en caso de que 1 o 2 puertos no se abran! Thanks, I have already tried it and there are no changes, it seems that there is some kind of problem with the QoS, the only solution is to turn it off. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted October 10, 2018 Netduma Staff Share Posted October 10, 2018 Thanks, I have already tried it and there are no changes, it seems that there is some kind of problem with the QoS, the only solution is to turn it off. I'd highly recommend contacting Netgear support on this issue also - let us know how this goes! Link to comment Share on other sites More sharing options...
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