triumph808 Posted October 2, 2018 Share Posted October 2, 2018 Background: 1 GB internet speeds from Comcast Speed Test over Wifi: 400-500 mb/s DOWNLOAD, 41 UPLOAD Device: iPhone X, NetGear CM1000 Modem, NetGear Nighthawk XR500, CAT 7 ethernet cable from modem to router Ping: 50-85 ms with LAG SPIKES that are constantly popping up at 130 - 150 ms I am having major problems with lag and I know exactly the device that is causing the problem. The Nighthawk XR500 router is constantly lagging my game that I play. I know this because I switched out this router for a Linksys AC1900 and the lag is reduced by roughly 30-40% of what I experience. Now you may be asking why I don't just use the Linksys router if its so much better dealing with lag...well even though the lag is significantly reduced on this cheaper and non-gaming router I constantly get random disconnections from my wifi usually every hour or phour and a half. So its either deal with constant lag and lag spikes on this $300 router or have reduced lag but constantly getting disconnected from the internet on a $150 router. I have already tested this Anti-Bufferbloat and set it up with the 70% on download and upload as well as left it with 100% on download and upload, both situations give me a LOWER ping usually 30-50ms but the ping actually does not correlate to a lag free environment. The entire game play is laggy and unplayable. With Anti-Blufferbloat OFF, my ping is usually 50-85ms with lag spikes, and basically there is less overall lag but constant lag spikes that I encounter. I don't know what to do anymore with this router. I've already opened the NAT and went through all the different channels and play on 5GHZ band with only 1 device connected and only 1 application using the bandwidth...honestly I'm frustrated and disappointed with paying so much money for this router and it gives me worst performance with gaming than a $150 linksys router that is not even meant for gaming. If you have any ideas on how to help or improve my experience with lag, please let me know. Link to comment Share on other sites More sharing options...
crunkjuice1 Posted October 2, 2018 Share Posted October 2, 2018 I bought this xr500 router on Sunday. Set everything up now tonight after work I get on destiny 2 on ps4 and it was the most horrible experience I have ever had in a game. I'm sorry for posting in this thread but this makes me want to take router back for refund. It's horrible to think the xr700 is a few weeks away imagine the failure rate that's going to have. I am reinstalling my old netgear X8. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted October 2, 2018 Administrators Share Posted October 2, 2018 Hi both - your experiences are really out of the ordinary so I am confident we can help you figure out the root cause and fix them. @triumph808 - could you run a Pingplotter test on your line so we can see if there is general instability there. You have such a high bandwidth connection that congestion is unlikely to be an issue. Please post your results in this thread and we can take a look: http://forum.netduma.com/topic/23881-ping-plotter-quick-guide/ @crunkjuice1 - could you also run a Pingplotter test and post your results in a new thread so we can help you there. I also recommend you follow our Geo-Filter optimal settings guide to make sure you have everything setup perfectly for Destiny. One important thing to watch out for is to disable the Geo-Filter Strict Mode: http://support.netduma.com/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter-setup-step-2- Link to comment Share on other sites More sharing options...
crunkjuice1 Posted October 2, 2018 Share Posted October 2, 2018 My apologies again to the OP. Thank you all for the advice. I returned the xr500 today. From the looks of things across this board the xr500 has growing pains going on. I will stay watching for updates regardless. Hopefully things will get ironed out in the coming months. Take care and thanks again. Link to comment Share on other sites More sharing options...
crunkjuice1 Posted October 2, 2018 Share Posted October 2, 2018 11 hours ago, Netduma Admin said: Mods please disregard. @triumph808 @crunkjuice1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 2, 2018 Administrators Share Posted October 2, 2018 It was likely a configuration issue, sorry to hear you returned it. Hopefully you'll consider it again in future. Link to comment Share on other sites More sharing options...
triumph808 Posted October 3, 2018 Author Share Posted October 3, 2018 What address do I input for the trace in ping plotter? This is the first time I’ve used this software...from what I understand I should let it run for 10 minutes...just let me know the address to use and I’m assuming just do a print screen and post the ss to the forum you indicated? Is there anything specifically I should do or click on to share my PingPlotter info? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted October 3, 2018 Administrators Share Posted October 3, 2018 Hi Triumph - either type in Google.com or you can put in 8.8.8.8 Either are stable targets to measure against. 10 minutes is more than plenty. Link to comment Share on other sites More sharing options...
triumph808 Posted October 13, 2018 Author Share Posted October 13, 2018 Just out of curiosity, is there a problem with the ratio of packets received and transmitted from my screenshot below? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted October 13, 2018 Administrators Share Posted October 13, 2018 HI Triumph, To put it simply: Transmitted = Upload Received = Download Most people download far more than they upload, so nothing to worry about! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.