PS4 Massive Lag Spikes

[ProjectNero]

Hey all, I've been having massive lag spikes the last 2ish weeks, multiple times a day. Nothing has changed in my setup which is why I'm confused. have checked the forums and done what was recommended ColonicBoom in http://forum.netduma.com/topic/20617-getting-lag-spikes-with-netduma/, issue persists please see attached and please help!

 

Everything goes through the R1, WiFi is turned off on my Virgin Router. Speeds are 100 down and 10  up. 

[Netduma Jack]

Hi - if you're having massive lag spikes then you might be tempted to think the Netduma settings can fix it. In reality, spikes and jitter are usually caused by your line or equipment.

I'd recommend running a Pingplotter test on a wired PC (with a target of Twitter.com). You'll get a really good measure of your line quality that way. If you post a screenshot of that we'll take a look!

Ultimately your line could have changed for a few reasons. Maybe an Ethernet cable in your setup has reached the end of its life / malfunctioned. Maybe your Modem has an issue and needs a reboot or hard reset. Or maybe your ISP has changed your service, or the line to your house has become unstable. There's plenty of potential causes.

[Ziltoid Racer]

there are many on virgin forums who have this problem that just appears out of nowhere.

if you game over wifi check this out FIX-FOR-PS4-LAG-SPIKES-WORKING-FOR-MANY

what virgin hub do you have? i'm guessing the SH3, if so check what firmware version you have if it's below 608 then you are not running the firmware that got fixed to eleviate the Puma 6 lag problems.

you could set up a BQM here and monitor your line for 24 hours and see what the results are.

 

[ProjectNero]

Hellooo, so did a short pingplotter and yea it lagged during play, here's the screenshot. 

 

And another one:

[ProjectNero]

Soooo I decided to disconnect the Netduma and just run everything through my Virgin, yep, same thing. The Hub 3.0 firmware is up to date i think: 9.1.116.608. Guess Virgins getting a call tomorrow. 

[RL317]

Curious to see packet loss only from hop 2 onwards. Often it's a case of it being all the way across the board (sometimes indicative of damaged/loosely seated cables between your devices), just the last hop, or random intermediate hops where packet loss doesn't matter. Since it starts at your Virgin modem it's safe to say that's the problem.

 

When I was on Virgin Media I could ping the Superhub IP alone on PingPlotter and would get packet loss and 100ms+ spikes, when it should be flawless with <1ms latency. If a replacement modem doesn't help (it didn't help me) I'd suggest moving to another ISP that doesn't use VM's notoriously dogshit cable network lol. Good luck. 

[ProjectNero]

So you reckon it's the router itself? It's so annoying as I actually wanted to start streaming yesterday, and with this issue it would be pointless.

I'm pinging the router and it's fluctuating between 1 and 11ms. Nothing massive but never <1.

This is from this morning with the R1 disconnected:

 

Router Ping:

 

Router PingPlotter:

Thanks for the help anyway guys. Guess the R1 is decommissioned until this is resolved. 

[Zennon]

56 minutes ago, ProjectNero said:

So you reckon it's the router itself? It's so annoying as I actually wanted to start streaming yesterday, and with this issue it would be pointless.

I'm pinging the router and it's fluctuating between 1 and 11ms. Nothing massive but never <1.

This is from this morning with the R1 disconnected:

Thanks for the help anyway guys. Guess the R1 is decommissioned until this is resolved. 

Test with a new Ethernet cable from the R1 port 1 POE directly to your PC/Laptop and run the tests again, interval 2.5, focus auto.

If this fixes the problem use the new Ethernet cable and use it between the modem/router to port 1 POE to the R1.

[Netduma Jack]

Definitely try what Zennon suggested above and let us know if switching the Ethernet cable works.

[ProjectNero]

4 hours ago, Zennon said:

Test with a new Ethernet cable from the R1 port 1 POE directly to your PC/Laptop and run the tests again, interval 2.5, focus auto.

If this fixes the problem use the new Ethernet cable and use it between the modem/router to port 1 POE to the R1.

So a new Ethernet going from port 1 in the R1 directly top my desktop?

Did that, pinged both routers in cmd and ping plotter, no response at all. But isn't that because there no communication from the VM router to the R1, or am I missing something? 

[Zennon]

Yes directly to the desk top from the R1 forget the VM router for now.

[ProjectNero]

I did that but didn't even get a response.

[ProjectNero]

So just been on the phone to Virgin, they ran a test and discovered there's an Upstream Power Issue whatever that means. They've said this can usually be fixed at the cabinet but if not, they'll come out Friday morning. Thanks for your help guys, little frustrated as have the week off work and wanted to stream, aint that just life eh. At least its getting fixed before Blackout! Think I'd cry if it wasn't haha. 

[Netduma Jack]

Yeh it definitely seems like this is a Virgin issue so I'm glad they are taking responsibility. Hopefully this will all be sorted before blackout, aye! Let us know if there's anything else we can do for you.

[RL317]

13 hours ago, ProjectNero said:

So you reckon it's the router itself? It's so annoying as I actually wanted to start streaming yesterday, and with this issue it would be pointless.

I'm pinging the router and it's fluctuating between 1 and 11ms. Nothing massive but never <1.

This is from this morning with the R1 disconnected:

 

Router Ping:

 

Router PingPlotter:

Thanks for the help anyway guys. Guess the R1 is decommissioned until this is resolved. 

Yeah as you saw with the R1 disconnected, the packet loss starts at hop 1 which I'm guessing is a Superhub 3? I had the SH2 but both of those were crap for me so I can't imagine how bad it must be with the SH3 considering the chip issues I've heard about. 

 

Edit: it could well be a general VM issue but it might be worth picking up a cheap TP Link cable modem or something to test with the R1 so you can rule out the Hub being the problem. My friend used one himself for his cable connection and said they can be put into bridge/modem mode more often than not, which is the best way to go with the R1 anyway. 

[ProjectNero]

10 hours ago, lllRL said:

Yeah as you saw with the R1 disconnected, the packet loss starts at hop 1 which I'm guessing is a Superhub 3? I had the SH2 but both of those were crap for me so I can't imagine how bad it must be with the SH3 considering the chip issues I've heard about. 

 

Edit: it could well be a general VM issue but it might be worth picking up a cheap TP Link cable modem or something to test with the R1 so you can rule out the Hub being the problem. My friend used one himself for his cable connection and said they can be put into bridge/modem mode more often than not, which is the best way to go with the R1 anyway. 

Yea its a Virgin issue. Upstream Power issue apparently. Lets hope it can be fixed asap. Router is a Hub 3.0.

[RL317]

Yeah hopefully they get on to it and actually do something about it. All the best with that mate.