DUMA BOLTON Posted July 29, 2018 Share Posted July 29, 2018 My R1 is playing up all of a sudden, I have my own Username and Password to access the GUI, This is automatically saved on google and firefox, I also know both Username and Password, However today It won't let me in, The reset button dosn't work on back off the R1 eaither, Has many people will know this already, What can I do now? Thanks Guy's Link to comment Share on other sites More sharing options...
witton90 Posted July 29, 2018 Share Posted July 29, 2018 Email [email protected], my router got replaced with same issue as it was still under warranty Link to comment Share on other sites More sharing options...
DUMA BOLTON Posted July 29, 2018 Author Share Posted July 29, 2018 Thanks for the Information, I will give them an email, In the mean time I will wait for the Netduma support team to shed some light of this, If the reset button worked we woulden't have to mess around like this Thanks. Link to comment Share on other sites More sharing options...
e38BimmerFN Posted July 29, 2018 Share Posted July 29, 2018 How long did you press the reset button? Should be held in for 15 seconds...After the reset, did you get an IP address from the router at 192.168.88.1? Then navigate to that same IP address in a web browser? Link to comment Share on other sites More sharing options...
DUMA BOLTON Posted July 30, 2018 Author Share Posted July 30, 2018 I've already tried that buddy no luck, My R1 is still in warranty so i'll be sending it back to get a replacement (witton90) had the same Issue, The Reset hole just dosn't work and I don't understand why? Link to comment Share on other sites More sharing options...
Dan Posted July 30, 2018 Share Posted July 30, 2018 How long did you press the reset button? Should be held in for 15 seconds...After the reset, did you get an IP address from the router at 192.168.88.1? Then navigate to that same IP address in a web browser?Go into the geo filter place your home icon directly over the router's location. Set your radius to around 600miles Set your CC sliders to 70/70. That should get the 15seconds lag on the reset switch to a more manageable figure. Netduma R1 ...lag muncher. (Sorry couldn't resist Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 30, 2018 Netduma Staff Share Posted July 30, 2018 I've already tried that buddy no luck, My R1 is still in warranty so i'll be sending it back to get a replacement (witton90) had the same Issue, The Reset hole just dosn't work and I don't understand why? There is a known issue with the brand of Mikrotik routers we use regarding the factory reset buttons. It's one of the things we're working on for when we launch DumaOS on the R1; hopefully it will be a thing of the past at that time. If you email [email protected] and notify us with a link to this thread we'll get your router replaced for you as you are within your warranty. Thanks Link to comment Share on other sites More sharing options...
DUMA BOLTON Posted July 30, 2018 Author Share Posted July 30, 2018 Emailed just sent Jack, Just waiting for the reply of the support guy's. Cheers Link to comment Share on other sites More sharing options...
titofuenla Posted July 30, 2018 Share Posted July 30, 2018 The problem itself is not from the router button, the promebla arises when it is updated to version 1.03.6 J. The restart button worked perfectly for me, but once I updated that version I stopped doing it. If there was a way to go back to one of the previous versions of 1.03.6, it would have a solution, the problem is that today you can only download version J. Could you put a link with a different version to download jack? I'm sure it would be solved. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 31, 2018 Netduma Staff Share Posted July 31, 2018 The problem itself is not from the router button, the promebla arises when it is updated to version 1.03.6 J. The restart button worked perfectly for me, but once I updated that version I stopped doing it. If there was a way to go back to one of the previous versions of 1.03.6, it would have a solution, the problem is that today you can only download version J. Could you put a link with a different version to download jack? I'm sure it would be solved. Yeh J has caused this issue with select routers, though unfortunately downgrading from J is extremely risky and would likely brick the router completely. That's why we removed those links. Again, I'm waiting on DumaOS so that this issue can disappear. It'll sure make thing a lot simpler to solve Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.