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vpn communication failed with router


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hey guys i dont know what is going on i had to do a factory reset on the r1 and now when i try to connect my vpn constantly get communication failed to router, i have cleared cache in all browsers have tried using chrome, chrome 64bit, firefox, opera, microsft edge, i have done multiple reboots and multiple factory resets and still cant connect my vpn everything was working fine before the initial factory reset except the slow gui and geo tab wouldnt load please help

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  • Administrators

Hi Rusty - did you reenter your OpenVPN config into the VPN settings? This will have been deleted after you factory reset.

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hi yes i have and when i copy the config file in aswell as username and password then hit apply thats when i get the error message, i did everything the same as previous set up

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i use nord vpn i have tried multiple differnt config files for diff servers but these are the same ones that have been working previously ive tried both tcp and udp server configs

 

 

 

 

 

client

dev tun

proto udp

remote 144.48.37.35 1194

resolv-retry infinite

remote-random

nobind

tun-mtu 1500

tun-mtu-extra 32

mssfix 1450

persist-key

persist-tun

ping 15

ping-restart 0

ping-timer-rem

reneg-sec 0

 

explicit-exit-notify 3

 

remote-cert-tls server

 

#mute 10000

auth-user-pass

 

comp-lzo

verb 3

pull

fast-io

cipher AES-256-CBC

auth SHA512

 

<ca>

-----BEGIN CERTIFICATE-----

MIIEyjCCA7KgAwIBAgIJAODMI+9lf9RwMA0GCSqGSIb3DQEBCwUAMIGeMQswCQYD

VQQGEwJQQTELMAkGA1UECBMCUEExDzANBgNVBAcTBlBhbmFtYTEQMA4GA1UEChMH

Tm9yZFZQTjEQMA4GA1UECxMHTm9yZFZQTjEaMBgGA1UEAxMRYXUxMDAubm9yZHZw

bi5jb20xEDAOBgNVBCkTB05vcmRWUE4xHzAdBgkqhkiG9w0BCQEWEGNlcnRAbm9y

ZHZwbi5jb20wHhcNMTcxMjExMDkxODQwWhcNMjcxMjA5MDkxODQwWjCBnjELMAkG

A1UEBhMCUEExCzAJBgNVBAgTAlBBMQ8wDQYDVQQHEwZQYW5hbWExEDAOBgNVBAoT

B05vcmRWUE4xEDAOBgNVBAsTB05vcmRWUE4xGjAYBgNVBAMTEWF1MTAwLm5vcmR2

cG4uY29tMRAwDgYDVQQpEwdOb3JkVlBOMR8wHQYJKoZIhvcNAQkBFhBjZXJ0QG5v

cmR2cG4uY29tMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAvDTWsHMC

eYTAWvx+5Ibb6laiu6oRVJXLvsmIiEDfm6KJ7YuAGxOZhN8I61HzPrzC46WY9C8f

nOpeXuSxH4E7VsPPSeXGk6LmaRVh2bzE/w1NNko+ILuflR5XFLSfFFWzOZB2vHZx

hOkWNGZUu5+/r+BBYD7hVOUW7KbHtGW8m+TJgn2pMyzh6CGnwl9qoDbN2EDKxZa0

IeEQxq6kO1J9DGemkBtwc/Q5CXi9ueKRWa96l5Z9Ji+xscDPCD7SJtTImvMtEJCa

LGpSSsdCT3MxL3Fk2H5N+WCQxalU5ZC/T/T/j0IagYPaTpezNgiq/B52quJjCjdc

H3PIPcUWq6YWgQIDAQABo4IBBzCCAQMwHQYDVR0OBBYEFIkWpFwFsge6kGdtvrIa

2V29/WBoMIHTBgNVHSMEgcswgciAFIkWpFwFsge6kGdtvrIa2V29/WBooYGkpIGh

MIGeMQswCQYDVQQGEwJQQTELMAkGA1UECBMCUEExDzANBgNVBAcTBlBhbmFtYTEQ

MA4GA1UEChMHTm9yZFZQTjEQMA4GA1UECxMHTm9yZFZQTjEaMBgGA1UEAxMRYXUx

MDAubm9yZHZwbi5jb20xEDAOBgNVBCkTB05vcmRWUE4xHzAdBgkqhkiG9w0BCQEW

EGNlcnRAbm9yZHZwbi5jb22CCQDgzCPvZX/UcDAMBgNVHRMEBTADAQH/MA0GCSqG

SIb3DQEBCwUAA4IBAQCsJ9+clI1e3iBfVHtUdhcrAdIrqCbZWu7hfWrX/HvAHBrs

isetJWyjqDaRW4tpomJv2IRIVbtAI3jZ2dZR6kDl+961coZinr/xWcfFkZcHtl6r

6j2AOKdARgBk1YJBOIjk2g8zh286zSjchin0XEq8Bnp5WGMvbtoxHdmUR7gYf6D7

8n4OEyCTkBjxl4GxOOTUky6TxmUG4PRU3z9gq82WwCeJineVFXJz165P2QBqY7lA

GUk7nzpf0yKik3b5XrKgDNTXfV/1bYVKML5jVIkLEbMjuubO0RSDW00htW6un1I4

H9whNpFVGqZw6Hyu0bUjkQCR37McFO8Sd0dG/Dgq

-----END CERTIFICATE-----

</ca>

key-direction 1

<tls-auth>

#

# 2048 bit OpenVPN static key

#

-----BEGIN OpenVPN Static key V1-----

6bb148bd7396d20a9c4bf1a382503923

57dd79f121aa7a371c91aa8c12f10e45

54648d54ed0b6b520d2ff175f7bd151d

921934b2b8601a699b02e10d32abbcfb

140edc803296a142329f89b2d482a3ba

3a8f278deea7b4aa3c2fc1cc195db457

74ab11d6dbda5050e67b919c945d0b6d

3df0dac8aea179d4b9000c384f1ac831

b8c4c3ffa52f5d046d169cad4b763f75

8418d1596a75b85bf8dd66788c9adb87

71f422f3658c79a6cd5f71c28ce77ee7

595fe496765b10bbee02c22f6abb8f2d

b62b7f2f2755ac018c357a2df7987c62

56f189501f5e3d389643647caa40e754

7f92d1f108febd7b10e84f201246b602

54aa339ae519eb3573827539a9f8f2c2

-----END OpenVPN Static key V1-----

</tls-auth>

 

.................................................................................................

 


client

dev tun

proto tcp

remote 168.1.40.140 443

resolv-retry infinite

remote-random

nobind

tun-mtu 1500

tun-mtu-extra 32

mssfix 1450

persist-key

persist-tun

ping 15

ping-restart 0

ping-timer-rem

reneg-sec 0

 

remote-cert-tls server

 

#mute 10000

auth-user-pass

 

comp-lzo

verb 3

pull

fast-io

cipher AES-256-CBC

 

<ca>

-----BEGIN CERTIFICATE-----

MIIExzCCA6+gAwIBAgIJAMyo654gDinbMA0GCSqGSIb3DQEBBQUAMIGdMQswCQYD

VQQGEwJQQTELMAkGA1UECBMCUEExDzANBgNVBAcTBlBhbmFtYTEQMA4GA1UEChMH

Tm9yZFZQTjEQMA4GA1UECxMHTm9yZFZQTjEZMBcGA1UEAxMQYXUxMS5ub3JkdnBu

LmNvbTEQMA4GA1UEKRMHTm9yZFZQTjEfMB0GCSqGSIb3DQEJARYQY2VydEBub3Jk

dnBuLmNvbTAeFw0xNTEwMTMxMDQ5MDFaFw0yNTEwMTAxMDQ5MDFaMIGdMQswCQYD

VQQGEwJQQTELMAkGA1UECBMCUEExDzANBgNVBAcTBlBhbmFtYTEQMA4GA1UEChMH

Tm9yZFZQTjEQMA4GA1UECxMHTm9yZFZQTjEZMBcGA1UEAxMQYXUxMS5ub3JkdnBu

LmNvbTEQMA4GA1UEKRMHTm9yZFZQTjEfMB0GCSqGSIb3DQEJARYQY2VydEBub3Jk

dnBuLmNvbTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBALpNnHuFCtNs

8N/v+Ji8lq9QNefIEp7f3KvW15YFfFoX4JmiFiFBcE8JeN1Ixl/S28mS1ufcXmBN

dwvLbhR/8ivarpgNMatfLYgP00bFMJMYxdQxm5ZZaZjV7TXnZu0IwFXOTnRyWO2Q

R/5d8wz9Vo+ihJi+JVjqJzI3NSrVBe+VTLNqahFemAcEN0TkxkIW0PG0xc713Clw

mnZkTVfcqs55ltak9D2lT6IJYRgtmtPlpGTle7UiAu/rovIxIusCVMCPArepbx4C

aoBaHEwCBEPH/uUBxjdMAkNpDY+wX6OvhifZVGaAQDRxGQWnUjaK2U1vs5c4z/ph

8TqAYWeDfBECAwEAAaOCAQYwggECMB0GA1UdDgQWBBTOjr6wceNXfB6TWWNAbsDB

4ESo7jCB0gYDVR0jBIHKMIHHgBTOjr6wceNXfB6TWWNAbsDB4ESo7qGBo6SBoDCB

nTELMAkGA1UEBhMCUEExCzAJBgNVBAgTAlBBMQ8wDQYDVQQHEwZQYW5hbWExEDAO

BgNVBAoTB05vcmRWUE4xEDAOBgNVBAsTB05vcmRWUE4xGTAXBgNVBAMTEGF1MTEu

bm9yZHZwbi5jb20xEDAOBgNVBCkTB05vcmRWUE4xHzAdBgkqhkiG9w0BCQEWEGNl

cnRAbm9yZHZwbi5jb22CCQDMqOueIA4p2zAMBgNVHRMEBTADAQH/MA0GCSqGSIb3

DQEBBQUAA4IBAQB9+EDv9UNWwOdLpvBqZqk+5L1HdH6of4z7kT3TSde1L479xRIw

PeYHKCfSIEeeyEJ/sz61vSt4Flz+G7l4XETlloor+xU/MiAgS8pbjBPgOL9MOTbi

1xxJiXF4L8ypsAX0IcooqGAr8W21lBmKEU/Z67WwyfjHTttfrxcsfmXkIdA03RF6

QWYWMHr2UD9ETq32UXHAp/+C2hKtN4MXn8Vt0JUNcfO8rzrRyO4QCbn84bAUN5vM

+WwfG1hBvR61uGIGmeXyQ/4L+pH+q4JW5gJGtsraB7h0ZPcSaVO4zf/dAcbh2nqh

75h9LA1y5Eh4DX+8Dd/HscTHAEC99U5RK9h/

-----END CERTIFICATE-----

</ca>

key-direction 1

<tls-auth>

#

# 2048 bit OpenVPN static key

#

-----BEGIN OpenVPN Static key V1-----

55d92c3e0fd3953881a46df9ed6eae12

a86743daaf3e94a78f2ad4c272a1d653

9053cbb49b8b2f51726f0ded33d321c3

0c63e487f2f2c951c553090c64f6b986

c3a1ff058c11e66219b75b74439fa9dd

6d0c1ca78b8d4c4da3c39ec00ddb2af9

8ceca3c815d896b6db17406fdc491477

7485555d3c9917d09c44e9143280a74a

7612ccd8a3cfa7e5dcd3cff415894f00

af69cad74e354e6e03b5b0277c66bf5b

064435ce3a981ce0cad017506b9b5457

c8d6b5108a9bd9c65782dcb6c63fb249

361770cf5a9e42daebf8c29f0126c26c

4d3b2bef79540094415e717a0c5da252

f5a490a652a0c85496ce943858ce0bf4

3967d433e4de12cd9e829a3bd1d2c896

-----END OpenVPN Static key V1-----

</tls-auth>

 

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  • Netduma Staff

Fraser and I investigated this issue and we really aren't sure why it's occurring. This might be something NordVPN could assist with themselves.

 

We'll take another look into this issue tomorrow and see if there's anything else we can do.

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ok but i know its a router problem as i cant even change the information inside the vpn tab and when i do it just freezes, ive also been experiencing internet drop outs since factory reset, is there a way to reinstall the update i have just incase it has become corrupt when doing factory reset?

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  • Administrators

ok but i know its a router problem as i cant even change the information inside the vpn tab and when i do it just freezes, ive also been experiencing internet drop outs since factory reset, is there a way to reinstall the update i have just incase it has become corrupt when doing factory reset?

 

Yes you can just download the firmware from here and upgrade to it: http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036j/ 

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