rustynailz Posted June 16, 2018 Share Posted June 16, 2018 hey guys i dont know what is going on i had to do a factory reset on the r1 and now when i try to connect my vpn constantly get communication failed to router, i have cleared cache in all browsers have tried using chrome, chrome 64bit, firefox, opera, microsft edge, i have done multiple reboots and multiple factory resets and still cant connect my vpn everything was working fine before the initial factory reset except the slow gui and geo tab wouldnt load please help Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 16, 2018 Administrators Share Posted June 16, 2018 Hi Rusty - did you reenter your OpenVPN config into the VPN settings? This will have been deleted after you factory reset. Link to comment Share on other sites More sharing options...
rustynailz Posted June 17, 2018 Author Share Posted June 17, 2018 hi yes i have and when i copy the config file in aswell as username and password then hit apply thats when i get the error message, i did everything the same as previous set up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 17, 2018 Administrators Share Posted June 17, 2018 What provider are you using and paste the config here please Link to comment Share on other sites More sharing options...
rustynailz Posted June 19, 2018 Author Share Posted June 19, 2018 i use nord vpn i have tried multiple differnt config files for diff servers but these are the same ones that have been working previously ive tried both tcp and udp server configs client dev tun proto udp remote 144.48.37.35 1194 resolv-retry infinite remote-random nobind tun-mtu 1500 tun-mtu-extra 32 mssfix 1450 persist-key persist-tun ping 15 ping-restart 0 ping-timer-rem reneg-sec 0 explicit-exit-notify 3 remote-cert-tls server #mute 10000 auth-user-pass comp-lzo verb 3 pull fast-io cipher AES-256-CBC auth SHA512 <ca> -----BEGIN CERTIFICATE----- MIIEyjCCA7KgAwIBAgIJAODMI+9lf9RwMA0GCSqGSIb3DQEBCwUAMIGeMQswCQYD VQQGEwJQQTELMAkGA1UECBMCUEExDzANBgNVBAcTBlBhbmFtYTEQMA4GA1UEChMH Tm9yZFZQTjEQMA4GA1UECxMHTm9yZFZQTjEaMBgGA1UEAxMRYXUxMDAubm9yZHZw bi5jb20xEDAOBgNVBCkTB05vcmRWUE4xHzAdBgkqhkiG9w0BCQEWEGNlcnRAbm9y ZHZwbi5jb20wHhcNMTcxMjExMDkxODQwWhcNMjcxMjA5MDkxODQwWjCBnjELMAkG A1UEBhMCUEExCzAJBgNVBAgTAlBBMQ8wDQYDVQQHEwZQYW5hbWExEDAOBgNVBAoT B05vcmRWUE4xEDAOBgNVBAsTB05vcmRWUE4xGjAYBgNVBAMTEWF1MTAwLm5vcmR2 cG4uY29tMRAwDgYDVQQpEwdOb3JkVlBOMR8wHQYJKoZIhvcNAQkBFhBjZXJ0QG5v cmR2cG4uY29tMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAvDTWsHMC eYTAWvx+5Ibb6laiu6oRVJXLvsmIiEDfm6KJ7YuAGxOZhN8I61HzPrzC46WY9C8f nOpeXuSxH4E7VsPPSeXGk6LmaRVh2bzE/w1NNko+ILuflR5XFLSfFFWzOZB2vHZx hOkWNGZUu5+/r+BBYD7hVOUW7KbHtGW8m+TJgn2pMyzh6CGnwl9qoDbN2EDKxZa0 IeEQxq6kO1J9DGemkBtwc/Q5CXi9ueKRWa96l5Z9Ji+xscDPCD7SJtTImvMtEJCa LGpSSsdCT3MxL3Fk2H5N+WCQxalU5ZC/T/T/j0IagYPaTpezNgiq/B52quJjCjdc H3PIPcUWq6YWgQIDAQABo4IBBzCCAQMwHQYDVR0OBBYEFIkWpFwFsge6kGdtvrIa 2V29/WBoMIHTBgNVHSMEgcswgciAFIkWpFwFsge6kGdtvrIa2V29/WBooYGkpIGh MIGeMQswCQYDVQQGEwJQQTELMAkGA1UECBMCUEExDzANBgNVBAcTBlBhbmFtYTEQ MA4GA1UEChMHTm9yZFZQTjEQMA4GA1UECxMHTm9yZFZQTjEaMBgGA1UEAxMRYXUx MDAubm9yZHZwbi5jb20xEDAOBgNVBCkTB05vcmRWUE4xHzAdBgkqhkiG9w0BCQEW EGNlcnRAbm9yZHZwbi5jb22CCQDgzCPvZX/UcDAMBgNVHRMEBTADAQH/MA0GCSqG SIb3DQEBCwUAA4IBAQCsJ9+clI1e3iBfVHtUdhcrAdIrqCbZWu7hfWrX/HvAHBrs isetJWyjqDaRW4tpomJv2IRIVbtAI3jZ2dZR6kDl+961coZinr/xWcfFkZcHtl6r 6j2AOKdARgBk1YJBOIjk2g8zh286zSjchin0XEq8Bnp5WGMvbtoxHdmUR7gYf6D7 8n4OEyCTkBjxl4GxOOTUky6TxmUG4PRU3z9gq82WwCeJineVFXJz165P2QBqY7lA GUk7nzpf0yKik3b5XrKgDNTXfV/1bYVKML5jVIkLEbMjuubO0RSDW00htW6un1I4 H9whNpFVGqZw6Hyu0bUjkQCR37McFO8Sd0dG/Dgq -----END CERTIFICATE----- </ca> key-direction 1 <tls-auth> # # 2048 bit OpenVPN static key # -----BEGIN OpenVPN Static key V1----- 6bb148bd7396d20a9c4bf1a382503923 57dd79f121aa7a371c91aa8c12f10e45 54648d54ed0b6b520d2ff175f7bd151d 921934b2b8601a699b02e10d32abbcfb 140edc803296a142329f89b2d482a3ba 3a8f278deea7b4aa3c2fc1cc195db457 74ab11d6dbda5050e67b919c945d0b6d 3df0dac8aea179d4b9000c384f1ac831 b8c4c3ffa52f5d046d169cad4b763f75 8418d1596a75b85bf8dd66788c9adb87 71f422f3658c79a6cd5f71c28ce77ee7 595fe496765b10bbee02c22f6abb8f2d b62b7f2f2755ac018c357a2df7987c62 56f189501f5e3d389643647caa40e754 7f92d1f108febd7b10e84f201246b602 54aa339ae519eb3573827539a9f8f2c2 -----END OpenVPN Static key V1----- </tls-auth> ................................................................................................. client dev tun proto tcp remote 168.1.40.140 443 resolv-retry infinite remote-random nobind tun-mtu 1500 tun-mtu-extra 32 mssfix 1450 persist-key persist-tun ping 15 ping-restart 0 ping-timer-rem reneg-sec 0 remote-cert-tls server #mute 10000 auth-user-pass comp-lzo verb 3 pull fast-io cipher AES-256-CBC <ca> -----BEGIN CERTIFICATE----- MIIExzCCA6+gAwIBAgIJAMyo654gDinbMA0GCSqGSIb3DQEBBQUAMIGdMQswCQYD VQQGEwJQQTELMAkGA1UECBMCUEExDzANBgNVBAcTBlBhbmFtYTEQMA4GA1UEChMH Tm9yZFZQTjEQMA4GA1UECxMHTm9yZFZQTjEZMBcGA1UEAxMQYXUxMS5ub3JkdnBu LmNvbTEQMA4GA1UEKRMHTm9yZFZQTjEfMB0GCSqGSIb3DQEJARYQY2VydEBub3Jk dnBuLmNvbTAeFw0xNTEwMTMxMDQ5MDFaFw0yNTEwMTAxMDQ5MDFaMIGdMQswCQYD VQQGEwJQQTELMAkGA1UECBMCUEExDzANBgNVBAcTBlBhbmFtYTEQMA4GA1UEChMH Tm9yZFZQTjEQMA4GA1UECxMHTm9yZFZQTjEZMBcGA1UEAxMQYXUxMS5ub3JkdnBu LmNvbTEQMA4GA1UEKRMHTm9yZFZQTjEfMB0GCSqGSIb3DQEJARYQY2VydEBub3Jk dnBuLmNvbTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBALpNnHuFCtNs 8N/v+Ji8lq9QNefIEp7f3KvW15YFfFoX4JmiFiFBcE8JeN1Ixl/S28mS1ufcXmBN dwvLbhR/8ivarpgNMatfLYgP00bFMJMYxdQxm5ZZaZjV7TXnZu0IwFXOTnRyWO2Q R/5d8wz9Vo+ihJi+JVjqJzI3NSrVBe+VTLNqahFemAcEN0TkxkIW0PG0xc713Clw mnZkTVfcqs55ltak9D2lT6IJYRgtmtPlpGTle7UiAu/rovIxIusCVMCPArepbx4C aoBaHEwCBEPH/uUBxjdMAkNpDY+wX6OvhifZVGaAQDRxGQWnUjaK2U1vs5c4z/ph 8TqAYWeDfBECAwEAAaOCAQYwggECMB0GA1UdDgQWBBTOjr6wceNXfB6TWWNAbsDB 4ESo7jCB0gYDVR0jBIHKMIHHgBTOjr6wceNXfB6TWWNAbsDB4ESo7qGBo6SBoDCB nTELMAkGA1UEBhMCUEExCzAJBgNVBAgTAlBBMQ8wDQYDVQQHEwZQYW5hbWExEDAO BgNVBAoTB05vcmRWUE4xEDAOBgNVBAsTB05vcmRWUE4xGTAXBgNVBAMTEGF1MTEu bm9yZHZwbi5jb20xEDAOBgNVBCkTB05vcmRWUE4xHzAdBgkqhkiG9w0BCQEWEGNl cnRAbm9yZHZwbi5jb22CCQDMqOueIA4p2zAMBgNVHRMEBTADAQH/MA0GCSqGSIb3 DQEBBQUAA4IBAQB9+EDv9UNWwOdLpvBqZqk+5L1HdH6of4z7kT3TSde1L479xRIw PeYHKCfSIEeeyEJ/sz61vSt4Flz+G7l4XETlloor+xU/MiAgS8pbjBPgOL9MOTbi 1xxJiXF4L8ypsAX0IcooqGAr8W21lBmKEU/Z67WwyfjHTttfrxcsfmXkIdA03RF6 QWYWMHr2UD9ETq32UXHAp/+C2hKtN4MXn8Vt0JUNcfO8rzrRyO4QCbn84bAUN5vM +WwfG1hBvR61uGIGmeXyQ/4L+pH+q4JW5gJGtsraB7h0ZPcSaVO4zf/dAcbh2nqh 75h9LA1y5Eh4DX+8Dd/HscTHAEC99U5RK9h/ -----END CERTIFICATE----- </ca> key-direction 1 <tls-auth> # # 2048 bit OpenVPN static key # -----BEGIN OpenVPN Static key V1----- 55d92c3e0fd3953881a46df9ed6eae12 a86743daaf3e94a78f2ad4c272a1d653 9053cbb49b8b2f51726f0ded33d321c3 0c63e487f2f2c951c553090c64f6b986 c3a1ff058c11e66219b75b74439fa9dd 6d0c1ca78b8d4c4da3c39ec00ddb2af9 8ceca3c815d896b6db17406fdc491477 7485555d3c9917d09c44e9143280a74a 7612ccd8a3cfa7e5dcd3cff415894f00 af69cad74e354e6e03b5b0277c66bf5b 064435ce3a981ce0cad017506b9b5457 c8d6b5108a9bd9c65782dcb6c63fb249 361770cf5a9e42daebf8c29f0126c26c 4d3b2bef79540094415e717a0c5da252 f5a490a652a0c85496ce943858ce0bf4 3967d433e4de12cd9e829a3bd1d2c896 -----END OpenVPN Static key V1----- </tls-auth> Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 20, 2018 Netduma Staff Share Posted June 20, 2018 Fraser and I investigated this issue and we really aren't sure why it's occurring. This might be something NordVPN could assist with themselves. We'll take another look into this issue tomorrow and see if there's anything else we can do. Link to comment Share on other sites More sharing options...
rustynailz Posted June 21, 2018 Author Share Posted June 21, 2018 ok but i know its a router problem as i cant even change the information inside the vpn tab and when i do it just freezes, ive also been experiencing internet drop outs since factory reset, is there a way to reinstall the update i have just incase it has become corrupt when doing factory reset? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 21, 2018 Administrators Share Posted June 21, 2018 ok but i know its a router problem as i cant even change the information inside the vpn tab and when i do it just freezes, ive also been experiencing internet drop outs since factory reset, is there a way to reinstall the update i have just incase it has become corrupt when doing factory reset? Yes you can just download the firmware from here and upgrade to it: http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036j/ Link to comment Share on other sites More sharing options...
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