Buster Posted May 28, 2018 Posted May 28, 2018 Hi all, I read on another post about inputting my ppoe details into the HG612 modem instead of the xr500 in order to give a better experience? Is there anyone on bt infinity & beyond who has done this? If so how exactly and has it made a difference? I have an unlocked modem and I know how to access the interface but I am unsure about any other settings that may need to be changed on the modem or the XR500......
Administrators Netduma Admin Posted May 28, 2018 Administrators Posted May 28, 2018 Hi Buster - it's best just to let the modem do PPoE for you so this is a good step. Once you have done it, power off and then back on again both the modem and the router and you should be good to go. If you have a NaT issue, make sure you turn off UPNP on the modem and leave it enabled on the XR500
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