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Found 93 results

  1. Hello I see a similar issue for another XR500 user here : https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-HomeKit-issues/m-p/1515520#M445 I got 3 Apple Device connected an Apple TV, a Homepod and a Yeelight E27 My first issue is sometimes I can't control my Homepod and Apple TV. Second issue is when I control my yeelight I can't control my Homepod and Apple TV. I already try remove and readd accessories, disable IGMP, restart my devices and the XR500, use statics IP and disable SIP ALG.
  2. Hello, I've been noticing everyday at 1:44 PM that my Computers internet will cut out for a split second and then reconnect. I was trying to figure out for awhile what was causing this and in my routers logs, I see that the DHCP lease renewal is happening at that same exact time each day. The big issue with that is that I have a job and work during the time this keeps occurring and it cuts me off of my work software and any calls that I am currently on. Here are the logs from System Information: [DumaOS] DHCP lease change., Saturday, November 09, 2019 12:44:29 [DumaOS] DHCP new event., Saturday, November 09, 2019 12:44:29 [DHCP IP: 192.168.1.16] to MAC address 1c:1b:0d:68:8b:b9, Saturday, November 09, 2019 12:44:29 [DumaOS] Error parsing line in ARP table: 'fe80::242:5aff:fe9e:5019 dev brwan lladdr 00:42:5a:9e:50:19 router STALE', Saturday, November 09, 2019 12:44:22 [DumaOS] Error parsing line in ARP table: 'fe80::d5b:22fc:462d:fd88 dev br0 lladdr 1c:1b:0d:68:8b:b9 REACHABLE', Saturday, November 09, 2019 12:44:22 The IP for the Computer that keeps cutting is the one that is listed as 1.16. I also noticed a few errors before it happens, not sure if they are related to why I am cutting out or not. I'm trying to figure out if there is a way to change the timing on the lease change, without having to manually be on to do it. I'd like to try to set it for something like 4AM in the morning, so that way it won't interfere with anything going on from 7AM - 1AM. I just bought my XR500 last week and noticed this happening right away, but thought it was something else going on. I tried calling support today and they told me the DHCP lease change should not be cutting my internet and didn't really do much to help, was told I was getting a callback in 30 minutes and have gotten none in the past hour, so any help is appreciated. Edit: I also noticed another weird issue looking over my logs again. It seems like one of my IP's seems to not renew correctly. Not sure what is going on there, but the device is a PLW1000. Here are the logs for that: [DumaOS] DHCP lease change., Saturday, November 09, 2019 13:55:06 [DumaOS] DHCP new event., Saturday, November 09, 2019 13:55:06 [DHCP IP: 192.168.1.13] to MAC address dc:ef:09:3d:06:27, Saturday, November 09, 2019 13:55:06 [DumaOS] DHCP lease change., Saturday, November 09, 2019 13:54:34 [DumaOS] DHCP new event., Saturday, November 09, 2019 13:54:34 [DHCP IP: 192.168.1.13] to MAC address dc:ef:09:3d:06:27, Saturday, November 09, 2019 13:54:34 [DumaOS] DHCP lease change., Saturday, November 09, 2019 13:54:03 [DumaOS] DHCP new event., Saturday, November 09, 2019 13:54:03 [DHCP IP: 192.168.1.13] to MAC address dc:ef:09:3d:06:27, Saturday, November 09, 2019 13:54:03 [DumaOS] DHCP lease change., Saturday, November 09, 2019 13:53:31 [DumaOS] DHCP new event., Saturday, November 09, 2019 13:53:31 [DHCP IP: 192.168.1.13] to MAC address dc:ef:09:3d:06:27, Saturday, November 09, 2019 13:53:31 Edit 2: I went to renew it at a better time and got even more error parsing lines. Not sure what it means or if that could be causing the internet issues or not. Here is what I gathered [DumaOS] DHCP lease change., Saturday, November 09, 2019 23:49:04 [DumaOS] DHCP new event., Saturday, November 09, 2019 23:49:04 [DHCP IP: 192.168.1.16] to MAC address 1c:1b:0d:68:8b:b9, Saturday, November 09, 2019 23:49:04 [DumaOS] Error parsing line in ARP table: 'fe80::ce40:d0ff:fe4d:b49e dev brwan lladdr cc:40:d0:4d:b4:9e STALE', Saturday, November 09, 2019 23:48:58 [DumaOS] Error parsing line in ARP table: 'fe80::242:5aff:fe9e:5019 dev brwan lladdr 00:42:5a:9e:50:19 router REACHABLE', Saturday, November 09, 2019 23:48:58 [DumaOS] Error parsing line in ARP table: '2600:8800:5c00:90f:f0ff:182c:6394:a9cb dev br0 lladdr a0:c9:a0:b6:f3:ff REACHABLE', Saturday, November 09, 2019 23:48:58 [DumaOS] Error parsing line in ARP table: 'fe80::40fb:39c5:66c:12c7 dev br0 lladdr a0:c9:a0:b6:f3:ff REACHABLE', Saturday, November 09, 2019 23:48:58 [DumaOS] Error parsing line in ARP table: '2600:8800:5c00:90f:2c45:51d0:62aa:ade2 dev br0 lladdr cc:c0:79:61:21:5b REACHABLE', Saturday, November 09, 2019 23:48:58 [DumaOS] Error parsing line in ARP table: '2600:8800:5c00:90f:bc6a:f00a:6720:c712 dev br0 lladdr b4:f7:a1:bc:48:04 router STALE,. Saturday, November 09, 2019 23:48:58 [DumaOS] Error parsing line in ARP table: 'fe80::d66:5624:a04b:c476 dev br0 lladdr 28:18:78:8a:8e:58 REACHABLE', Saturday, November 09, 2019 23:48:58 [DumaOS] Error parsing line in ARP table: 'fe80::162d:9ea1:3f3b:3d05 dev br0 lladdr cc:c0:79:61:21:5b STALE', Saturday, November 09, 2019 23:48:58 [DumaOS] Error parsing line in ARP table: 'fe80::ce40:d0ff:fe4d:b49e dev brwan lladdr cc:40:d0:4d:b4:9e STALE', Saturday, November 09, 2019 23:48:54 [DumaOS] Error parsing line in ARP table: 'fe80::242:5aff:fe9e:5019 dev brwan lladdr 00:42:5a:9e:50:19 router REACHABLE', Saturday, November 09, 2019 23:48:54 [DumaOS] Error parsing line in ARP table: '2600:8800:5c00:90f:f0ff:182c:6394:a9cb dev br0 lladdr a0:c9:a0:b6:f3:ff REACHABLE', Saturday, November 09, 2019 23:48:54 [DumaOS] Error parsing line in ARP table: 'fe80::40fb:39c5:66c:12c7 dev br0 lladdr a0:c9:a0:b6:f3:ff REACHABLE', Saturday, November 09, 2019 23:48:54 [DumaOS] Error parsing line in ARP table: '2600:8800:5c00:90f:2c45:51d0:62aa:ade2 dev br0 lladdr cc:c0:79:61:21:5b REACHABLE', Saturday, November 09, 2019 23:48:54 [DumaOS] Error parsing line in ARP table: '2600:8800:5c00:90f:bc6a:f00a:6720:c712 dev br0 lladdr b4:f7:a1:bc:48:04 router STALE,. Saturday, November 09, 2019 23:48:54 [DumaOS] Error parsing line in ARP table: 'fe80::d66:5624:a04b:c476 dev br0 lladdr 28:18:78:8a:8e:58 REACHABLE', Saturday, November 09, 2019 23:48:54 [DumaOS] Error parsing line in ARP table: 'fe80::162d:9ea1:3f3b:3d05 dev br0 lladdr cc:c0:79:61:21:5b STALE', Saturday, November 09, 2019 23:48:54 Some more information: I noticed when it all renews, all 4 ethernet ports lights turn off and back on within 5-10 seconds, so I'm not really sure what is going on.
  3. Hello Dumaos army, I have the Netgear XR500 since one and a half year, and it's working great and as expected. but lately I am having a bug in reading the ping, whatever server I connect to, it show maximum 5ms. It is just a reading bug because my ping assist is at 55 ms and it usually connect me to same servers that I used to be connected to, before this bug. Knowing that I am in the middle east and I usually connect to European servers and sometimes the US servers. I have tried everything from hard reset to downgrade my firmware and then upgrade but to no avail. I am currently on V2.3.2.56 and I only play call of duty. What could be causing this, and is there any remedy to it? Thanks,
  4. Ive had the router for 4 days now and after 3rd day the settings page has gone blank. Edit: it seems like adblock is too op and breaks the settings page. Going incognito mode fixed it.
  5. Hello, I love the Device Manager on XR500 but I have a couple of issues with it – nothing major, just minor irritations. Q1. In my XR500 Device Manager, I have: Router >> WAN >> Modem Surely this should be: Router >> Modem >> WAN? Am I missing something obvious here, or is this an error? Q2. I have a Nighthawk X4S D7800 router configured as a wireless bridge in the spare bedroom. The connection to the bridge is rock solid and all devices connected to it are accessible through the XR500. I can ping the devices and use them as though they were connected directly to the XR500. However, even though they are accessible, they all appear offline in the XR500 Device Manager. Is there any way to make these accurately show up as being online? Thank you. P.S. In this image, Sonoff RF, PA - Living Room, PA - Kitchen are actually offline but NVR, Cam2, Desktop-Server and MyCloudPR2100 are all online and pingable. For this tree view to be accurate, they would branch out from the Nighthawk X in the 5GHz devices.
  6. Hello, SHORT VERSION: My Plex media server device is connected to my XR500 router via a 5GHz wireless extender. How do I configure QoS on the XR500 to guarantee an upload bandwidth of 8Mbps for Plex? Do I ‘Set Device Bandwidth’ to 8Mbps for both the Wi-Fi extender and the Plex media server, or just one of the devices? LONG VERSION: I have a Plex media server running on a My Cloud PR2100 in my spare bedroom. It’s connected to my XR500 router via a Netgear EX6150v2 5GHz Wi-Fi extender and all works flawlessly! The exact configuration is: WD My Cloud PR2100 <<->> NETGEAR GS308 Switch <<->> NETGEAR EX6150v2 Wi-Fi extender <<->> NETGEAR XR500 Router The Wi-Fi extender and Switch are connected via 1Gbps ethernet. In the XR500 Device Manager, the Wi-Fi extender shows as being connected to my 5GHz wireless network but the My Cloud PR2100 (and all other devices connected to the switch) show as being offline, even though they are not. Anyway, as with the 'short version' above, do I ‘Set Device Bandwidth’ to 8Mbps for both the Wi-Fi extender and the Plex media server, or just one of the devices? My connection speed is 60Mbps down / 15Mbps up. Any other info or screenshots I will gladly provide if needed. Thank you.
  7. Hola, Soy dueño de un R1 desde hace mas de 3 años y hace poco compre el XR500. Desde que lo tengo, estoy presentando problemas en mi computadora para poder trabajar. Cuando hago las pruebas de velocidad todo parece estar bien, pero en seguida me conecto a Citrix, para poder trabajar, el sistema presenta lentitud y tiene desconecciones. Es casi imposible trabajar con ese wifi. Tengo que poner el hotspot del telefono para poder tener mejor conexion. Esto es algo que no me pasaba ni me pasa con el R1, que aun tengo. Tengo mas de 90% de señal a la PC. El router esta en el mismo lugar que estaba el R1, cambié el Preamble a "Long", he puesto la coneccion de 2.4 y la de 5g separadas, he apagado la señal de 5g, he conectado un repetidor con capacidad de 2.4/5g y aun asi siguo con problemas de estabilidad y lentitud. Me gustaria saber como puedo configurar el WIFI del XR500 para que funcione igual al del R1?
  8. Alright I just recently spend almost $300 on the xr500 for my gaming experience. I play on Xbox one mainly shooter and the only games I play are cod, Apex legends, destiny2. I am frustrated I did everything optimally suggested from the dumaos yet I have a horrible experience when gaming. Example! If I see my target first and I shot first and I did everything right on my part I shouldnt be the 1st one to die instantly. So I knew something was off because it was like this for the other games so I went and tested my bufferbloat on dslreport.com even though you guys are telling me use pingplotter etc I'm not wasting my time downloading a free trial of bs when I clearly feel the difference in my gaming and dslreport is accurately confirming it... I seriously need some help if not I'm just going to return this product. Like $300 of false advertisement? Wow!
  9. I had installed private internet access “PIA” with a laptop months ago. For whatever reason connection fails now. I don’t have no computer at the moment but I’m on iPhone. I can go to hybrid vpn section advanced enter username and password but can’t paste the pia openvpn configuration file. Has anyone ever setup hybrid vpn through iPhone????
  10. allegedly the only two functional SIP ALG algorithms are from Cisco and Juniper. Is there a less broken SIP ALG available to the xr500 ? https://www.voicehost.co.uk/help/sip-alg-and-why-it-should-be-disabled-your-router Not all of my devices support SIP TLS
  11. To use LAN resources away from home I have setup the VPN service which sets the xr500 as the vpn server. My mobile is a client using openvpn software. I am able to connect away from home. my devices are set on the subnet 192.168.2.0 What server or client app settings need I change to access 192.168.1.0 which is the default xr500 subnet. As is when as a friends house 192.168.1.1 from my openvpn connected android loads his router credential prompt. I have it set for LAN and internet access. I can access the internet connected. I have tried setting a static route but perhaps I have done that incorrectly. --- extra search terms: vpn subnet, xr500 vpn, xr500 vpn service, router as vpn server, openvpn configuration
  12. I did firmware update couple days ago and then did a factory reset. Set everything back to how it was, ping assist 25ms flush cloud, upnp adjusted, qos setup, open nat, everything seemed fine playing MP getting 10ms servers almost instantly. But in blackout can’t get a match for 5-10mins or longer and when I do get one it’s easy coast. I live in southern Cali and connecting to servers east coast with 60-90ms ping. Need help.
  13. Hello Netduma, The Netgear XR700 was announced in the end of august 2018 and I'm trying to find informations regarding the Netgear XR700 with DumaOS Lifecycle Policy. I would like to know how many years or when the "Support End Date" until they stop releasing a firmware update on a Netgear XR700 with DumaOS. Thank you,
  14. ***June 2019 - I Upgraded my XR500 to a XR700 | The result is the same on the WAN Port I get a Disconnected from LAN on my PS4 Pro*** I recently purchased a Netgear Nighthawk Pro Gaming XR500 to see if it can handle my new internet gigabit speed because my old Netduma R1 was not able to go above 230mbit/s with QoS and 500mbit/s without QoS. The good news, I can reach the gigabit speed with or without QoS but I still get a Disconnected from LAN while I'm playing Street Fighter V Arcade Edition on my PS4 Pro. My XR500 is on the firmware V2.3.240 and I continue to get the same issue that I started a topic for the Disconnected from LAN on the Netduma R1with DumaOS Development Milestone 1.3: forum.netduma.com/topic/27085-disconnected-from-lan/ Could you please have a look on the log file to see if this could be the same issue that occur in the DumaOS Development Milestone 1.3? Thank you, Note: I still use the same setting configuration that I had on my R1 for the XR500. log-1549989723123.txt
  15. EDIT: I forgot to mention this is on the XR500 router I have been having problems with parts of the DumaOS menus not loading/partially loading or loading and then saying that I am not connected to the router when I am still on the internet. It happens randomly throughout the menus but seems to happen 99% of the time when trying to go to the geo-filter menu or when having the geo-filter setting pinned to the dashboard. I have attached a screenshot of the error that appears and the geo-filter settings do not load at all when this happens. Other times the whole dashboard itself will not load properly and it will give a popup error message saying "script error" I have tried contacting net gear support that went through all the troubleshooting steps they suggest as well as trying multiple factory resets, reflashing firmware, downgrading to a previous firmware, trying to restore setting from a previous back up, all with no result of solving the issue. I am not sure if there is some sort of glitch causing possible damage to the router but I noticed that I only ever started to have these problem after trying to signup for the hybrid VPN service, PureVPN, through the VPN settings page and putting the settings in the router directly for the PureVPN account. I was later told by their support that putting the settings directly into the router is not working with no ETA on a fix and that I should use their app in the meantime. After factory reseting the router and removing their app completely from all devices the setting for their VPN are no longer in the router but I still run into the same issues. Not sure if it is linked to trying to use the Hybrid VPN service but I just thought I should mention the problems happened immediately after trying to do so. I really hope this is something that can be fixed via a hot fix or firmware update as I have not even owned the router for 2 months now and it would be a shame for it to become unusable because of this issue. I look forward to hearing back from you about possible fixes for this issue.
  16. XR500 having trouble making the Devices switch to the new DNS instead use gateway IP address
  17. Yo DumaFam! Just wondering if there's any remedies to a couple issues I've ran into after bridging my ISP modem router to the XR500 that weren't there before. First issues is that I can now no longer access my ISP modem/router GUI. I actually managed to do it the other night but forgot how I did it lol, had something to do with changing a WAN IP or Gateway IP to my ISP Default Gateway IP on the XR500...******FIXED ISSUE ONE******* Second issue is when I do a connection test on PS4 I get this pop up message now that says "The router in use might not support IP Packet Fragmentation, and some network features of the PS4 might be restricted." Usually that appears when I've adjusted the MTU too low but I haven't changed anything :/ ******FIXED ISSUE TWO, SORT OF***** I don't get the message if I lower the MTU in the XR500 from 1492 to 1491 and below., any ideas why that works? Also getting 100% Packet Loss now...******Image below still occurring. Unable to ping any servers, transmit failed etc******
  18. Hi there. Just bought and installed an XR500. All network devices are appearing, and WAN was properly set up. However, when I go to Settings I get... nothing. Just a blank red screen. All other menu items work fine, just Settings. Interestingly, if I look at the R-Apps in System Information I have a play icon next to the Settings R-App, suggesting to me that it may not be running, unfortunately clicking on anything in the R-Apps window does nothing. I also can't see anything in the logs that may indicate an error starting the app. Updated to the current firmware, no change. Rebooting, no change. Haven't done a factory reset yet, since I can't access settings to do so. Help?
  19. Hi All, Was wandering if there will ever be a software update to include dhcp option 60 & 61. I use Sky fibre unlimited, brought the xr500 and two different modems (Netgear DM200 & Draytek Vigor 130), neither will work due to the lacking of being able to send option 60 & 61 from the router. Now I am buggered, I dont wan’t to add more layers of devices to get this working. Thanks
  20. I just switched from spectrum cable to CenturyLink fiber and I am having to change settings for the PPPoE. I have tried most of what I could find in other forums and online but when I enter the set up wizard it says there is no ethernet plugged in. It’s a brand new cord so I don’t think it’s that but I will try tomorrow. Is there any other know issues I should be considering?
  21. Hello everyone! Just buy My new XR 500 because i find it at the same price of XR300 that i have already buy... Everything work great bit i notice that the anti bufferbloat not work properly on the xr500... The slider for the upload and download not setting a real speed. With same setting on both router with xr500 i see that on dslreports the upload is working with many spiked, with the xr300 no spikes and the bufferbloat is perfect. What difference between this two router? I think that i buy a model up the performance is the same. Thanks for attention!
  22. Hi, In few months I will be moving to the new apartment, with new internet connection. That's one of the reasons why I am going to buy a router with NetdumaOS, but I don't know which one at the moment. I thought about XR500, but then I watched a YT clip about setting bufferbloat on this router - the guy must have changed max speed on his modem to 100/100 because his XR500 couldn't handle 500/200 speed with Anti-Bufferbloat switched on (window said "Congestion Control Disabled!" as shown in attached img). I'm planning to have 300/20 or 500/30 or 1000/40 internet speed, but I don't know if XR500 will handle it without turning off QoS, Geofilter, AB, etc. What are the limitations of Nighthawk routers in terms of speed? Should I buy XR500 or XR700 considering my needs? And if there's a need to reduce max speed - can I do it just for my PS4 or for all devices in the network? I will be connecting new router to ISP's router in bridge mode. Thanks for help
  23. So I have had this device for a few months now (maybe 4). Anyway it was fine out of the gate. When I initially had it it was on Verizon FiOS, about 2 months back I switched to Comcast and the initial cut over went great, then about 24 hours later it would not get an IP from the modem. Long story short after a few hours on phone support we did a full reflash of the Firmware and reconfigure and all is well.. kinds of.. Since then I have had to hard code my provider DNS info for the connection to even work. Any time I power cycle the router I then have to power cycle the modem or it will never connect (this happened with the rented and my own bought modem). also when new clients are added to my network they will not show up in the Device Manager until I do a full router reboot.. It's currently running XR500 V2.3.2.40 Firmware. Thoughts, suggestions...??
  24. Hi Here is a guide on how to successfully create Port Forwarding rules to guarantee you an OPEN NAT on your Nighthawk XR Series router. For a list of required ports for a certain game please consult portforward.com for a comprehensive list or comment on this post or message me and I will provide you with the port numbers for your game and Console/PC. PLEASE NOTE: If you have your router behind a modem/router combo then you must disable UPnP and/or any port forwarding rules you have have configured on it.
  25. I recently made a post (feel free to remove) that made my issue more complicated than I needed. After watch a Twitch streamer Duma partner, triplewreck, the R1 router with the Hybrid VPN feature specifically offered the option to exclude "rtmp" services. The Xr500 does not offer that. However it is exactly what I needed to exclude my stream from the VPN on my router. What would be the equivalent for me to input into the Hybrid VPN for the XR500?
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