Tommyboy19 Posted May 15, 2018 Share Posted May 15, 2018 So I ran an speed test on speedtest.net my first test was at 107ms then I redid the test and it pinged at 7ms so i triple checked just to must sure then it went up to 36ms but my speeds seem to in line what the speed test did within the initial setup Link to comment Share on other sites More sharing options...
Zennon Posted May 15, 2018 Share Posted May 15, 2018 Windows > run > type cmd In the cmd window type ping bbc.co.uk Press enter, with nothing using the broadband at the time. Or download pingplotter. Link to comment Share on other sites More sharing options...
Tommyboy19 Posted May 15, 2018 Author Share Posted May 15, 2018 I've ran an few pingplotter tests I'm not really sure what I'm looking for if the line is faulty how to you screenshot on an laptop so I can post results Link to comment Share on other sites More sharing options...
pollutionblues Posted May 15, 2018 Share Posted May 15, 2018 I've ran an few pingplotter tests I'm not really sure what I'm looking for if the line is faulty how to you screenshot on an laptop so I can post results http://support.netduma.com/support/solutions/articles/16000022394-how-do-i-take-a-screenshot- Link to comment Share on other sites More sharing options...
Tommyboy19 Posted May 15, 2018 Author Share Posted May 15, 2018 I few weeks back too I phoned bt to say that the connection is was feeling unstable that did a line test and said it was fine should I trust what they say or should run tests then ring back and say that it's not and provide with the evidence Link to comment Share on other sites More sharing options...
pollutionblues Posted May 15, 2018 Share Posted May 15, 2018 I few weeks back too I phoned bt to say that the connection is was feeling unstable that did a line test and said it was fine should I trust what they say or should run tests then ring back and say that it's not and provide with the evidence It’s best to run PingPlotter tests so you have evidence to prove to your ISP that there is a problem. Post your test results and we can look them over for you Link to comment Share on other sites More sharing options...
Tommyboy19 Posted May 15, 2018 Author Share Posted May 15, 2018 Yeah will do I'll have to do this when I get back from work but thanks for the help so far much appreciated Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted May 16, 2018 Netduma Staff Share Posted May 16, 2018 Yeah will do I'll have to do this when I get back from work but thanks for the help so far much appreciated Keep us updated Link to comment Share on other sites More sharing options...
Tommyboy19 Posted May 17, 2018 Author Share Posted May 17, 2018 Sorry been quite for an couple of days been busy so haven't had chance to sort tests out hopefully will be able to tomorow Link to comment Share on other sites More sharing options...
Tommyboy19 Posted May 19, 2018 Author Share Posted May 19, 2018 Just another update might be changing provider when contract ends with bt so I've halted the tests Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted May 19, 2018 Administrators Share Posted May 19, 2018 Hope the new provider works out for you. Who are you thinking of? Check out IDNet - they consistently come top on broadband ratings. https://www.idnet.net/ Link to comment Share on other sites More sharing options...
Tommyboy19 Posted May 20, 2018 Author Share Posted May 20, 2018 Cheers I hope so too and it could be sky fibre package but I will take a look at the link you've me too Link to comment Share on other sites More sharing options...
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