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R1 DumaOS Briefly Delayed


Netduma Luke

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Today marks the 100th day of the 'Brief Delay'

 

The Netduma OS 865 days delayed

 

how well you know how to count! Give him a lollipop that he earned it !!  :D  :D  :lol:  :lol:

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It could also be 849, 839, 851 I forgot. I mean so many days have passed it is hard to keep track, but maybe lollipop can help me focus on the more important things than an exact date, oooh yeah the fact that we are waiting over 2+ years!

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"Reminder: Attempting to incite disharmony in the forum can result in a ban."

forgives? I am not insulting anyone or inciting anything, I just try to put a bit of humor between so much fustration, if you do not have a sense of humor it's not my fault.

 

You from what I see of your old in the forum (new account of 3 weeks) if it should be one of those that incite hatred and disharmony and put a ban and now returns with a desire to retaliate and try to suffer the rest what they did to you (this is a theory). Otherwise, I would advise you to laugh a little more and do not try to hurt anyone just by laughing.  ;)

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forgives? I am not insulting anyone or inciting anything, I just try to put a bit of humor between so much fustration, if you do not have a sense of humor it's not my fault.

 

You from what I see of your old in the forum (new account of 3 weeks) if it should be one of those that incite hatred and disharmony and put a ban and now returns with a desire to retaliate and try to suffer the rest what they did to you (this is a theory). Otherwise, I would advise you to laugh a little more and do not try to hurt anyone just by laughing.  ;)

 

You are deliberately antagonising people, and sweet of you to do some research. My account was actually mistakenly marked as spam and was dutifully reinstated thanks to the mods on here.

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You are deliberately antagonising people, and sweet of you to do some research. My account was actually mistakenly marked as spam and was dutifully reinstated thanks to the mods on here.

Look sorry but I will not go into his game, the only one who is looking for controversy right now is you and I will not give foot to it. I repeat that if you do not have a sense of humor it is not my fault. If you want to discuss, look for someone else because you will not get it with me.

 

by the way, sure it was an "error" what your account and it was not bad that I publish, for sure ... you just have to read some comments to see that everyone here is very cordial ...

 

Greetings and I hope that you recover your sense of humor soon, it is very important in this life

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A guy I know through GTA Online had a personal conversation with IAiN about the Netduma OS and the NetdumaR!.

 

Iain: ''where on Netduma.com does it say dumaos comes on the R1 you buy? It doesn't and the R1 software alone is a bargain.

 

I've worked too hard to accept nonsense narrative. We are very generously offering you dumaos for free because we are the NetdumaArmy

 

The R1 is a great router with amazing software. That is what the customer bought".

 

My GTA online guy replied: Are you for real? You advertised with it on the Netduma webpage, written underneath the R1 and above, you advertised with it on your roadmap, on Youtube, you used it as your main sale point, so you have to deliver it! We didn't advertise and made money because of it, that was you. You quickly removed everything about the DumaOS in combination with the R1 but I made pictures of your pages (and I can tell you it was huge, almost disgusting if you think about it now years later and see what have gotten, nothing) and you need to deliver it now because it was as much part of the Netduma sale points as the Beat the Lag was and therefore the product I bought misses a huge piece, the whole promised OS. Without the advertised Netduma OS for the R1 people would have never paid 200+, never. You literally said the Netduma maybe has some older hardware but will not become obsolete on the contrary it will have a great future with an amazing roadmap and a whole new OS that adds but also fixes problems (2.5 years ago!!!). You false advertised and mislead people for more then 2 years and then you call it just something extra. Iain continued: Other people in the field think Netduma is stupid to do so (giving so much for free and put so much effort into it), uuuuuh hello?! That was your idea, not ours and that was your Netduma R1 number one sales point, that is why you sold the old hardware in the first place.

 

I am not picking a side I love the XR500 though, I just wrote down what happened

That's really not what have been said and he never talk like that !!! Your supposed friend didn't understood what was said and why it was said !!! I know because i was on this post just like on other posts !!! Now i know you guys are all tired of waiting...some of you also think that the R1 can't handle Duma Os... Ah Ah Ah Funny as fuck... now you guys don't understand how things working so i'll clarify... YES the R1 is strong enough to handle Duma Os !!! Yes they builded it on the R1 before testing it on other routers and if you guys followed everything around Duma Os you should know that the first way they wrote it was causing a bit of troubles so Iain rewrote it to even better performances and stability !!! Then they made the Netgear deal to let money in so they can afford the big money investment they made !!! Now since they had to rewrote the whole Duma Os they had to do the same for the R1 and test it so when we'll be able to get it we will be satisfied and will work as expected and even better !!! On the tweet your friend talked you about... Iain was doin a huge stress test on the R1 with the Duma Os on it and he was faking 250 devices running at the same time !!! So between me and you guys... don't ya all think that if a router can handle 250 devices at the same time simultaneously it definitly doin an awesome freakin job ?!? It's Duma Os on the R1 guys...not the XR !!! As i already said to some people complaining like hell madness... Yep they made mistakes... like everybody else...ya know why ??... cuz we all humans and we all learning each and every days of our lifes !!! Don't blame others especially if ya never made the same things or better things than them !!! Remember that we humans all have flaws and we ain't havin the same flaws as others and or at the same time so would ya like that everytime you weak or doin mistakes or wrong moves...that then everybody bein complaining about yaaa ??? Hell noooo !!! So stop complaining and wait !!! It changes nothin except you loosin energy on something that don't deserve it and at the extreme it becomes a huge shit load of stress and bad feelings for those who works for us... wich don't help the job getting done !!! So a couple days ago it was almost done completely so keep patience guys that's commin !!! And at worst...even if at the end you the negatives ones are right...what will happen then...ya'll only bein right about a sad thing and...nothin more...so just stay positive and optimistic guys it can only help and complaining ain't gonna change things soon or later !!! Take care ARMY... Peeeaace !!!

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I bought the xr500 and was very excited to plug in and get it going but it didnt work as I expected. My bufferbloat was bad my ping was fluctuating quite high when testing using ping plotter. I try moving the sliders around and it just wouldn't stop the ping spikes or bufferbloat . I have an arris modem 6183 maybe the two just dont get along very well I dont know. My bufferbloat is so much better when plugging my PC directly to the modem I actually get a A A A+ for the bufferbloat so I know it's not my line quality or my isp. I'm gonna keep on messing with the settings tonight if I cant fix it it's going back to the store. I bought the xr500 to see if dumaos was better than the R1 as far as the bufferbloat and ping spikes they are both about the same for me actually the r1 gave me better results . I also purchase the edgerouter x and that thing is amazing when you turn on sqm it's the only router that has kept my bufferbloat and ping spikes to a minimum. I wreally as hoping the xr500 with the dual core 1.7ghz cpu was as good or better than the edgerouter x but it's wasnt. I think maybe the xr500 hasn't been optimized yet, after all its netduma first time dealing with 2 core cpu and 5ghz wireless band and other specs the r1 never had for now most likely xr500 it's going back to the store.

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I'll tell you something, they lost the confidence they had from consumers who will never recover.


What takes so long to build, they lay down in a short time.

 

It's time to move on, and with the arrival of the dedicated servers on the consoles, Geo-Filter will become obsolete, and I want to see what the future of the Netduma Company will be.

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Yeah they also told me that it wasn't the XR500 and that the tests they run with it were a lot better than with the NetumaR1 and I don't understand that is possible, I tried 2 different XR500 and later one of a friend and I always had the same problems, I went back to the Netduma nothing, I then tried the Netgear Nighthawk x10 R9000 and the X6 R8000 and I didn't have a single problem. I even changed my Modem, I reset everything, disconnected every single device, I connected everything from fresh and the XR500 has giving me nothing then bufferbloat, bad ping and disconnects. I tried the last firmware that was given out here personally by Fraser to help with disconnects, still nothing. I have no time for this testing, but I had to! I just couldn't believe I was wrong and Netduma was right, but I see more and more people having problems with the XR500, very bad problems, so I can at least close this case.

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I bought the xr500 and was very excited to plug in and get it going but it didnt work as I expected. My bufferbloat was bad my ping was fluctuating quite high when testing using ping plotter. I try moving the sliders around and it just wouldn't stop the ping spikes or bufferbloat . I have an arris modem 6183 maybe the two just dont get along very well I dont know. My bufferbloat is so much better when plugging my PC directly to the modem I actually get a A A A+ for the bufferbloat so I know it's not my line quality or my isp. I'm gonna keep on messing with the settings tonight if I cant fix it it's going back to the store. I bought the xr500 to see if dumaos was better than the R1 as far as the bufferbloat and ping spikes they are both about the same for me actually the r1 gave me better results . I also purchase the edgerouter x and that thing is amazing when you turn on sqm it's the only router that has kept my bufferbloat and ping spikes to a minimum. I wreally as hoping the xr500 with the dual core 1.7ghz cpu was as good or better than the edgerouter x but it's wasnt. I think maybe the xr500 hasn't been optimized yet, after all its netduma first time dealing with 2 core cpu and 5ghz wireless band and other specs the r1 never had for now most likely xr500 it's going back to the store.

.

What's up !!! First thing first hommie if plugged directly you only have A A and A+ your line is not that good !!! Secondly... you are on a cable line...it will never be perfect on cable lines since you always suffer from the huge congestion on their cable lines...wich result in lags and spikes !!! So yep your bad quality comes from your isp line and not from the router !!! It does that on each and every cable lines we tested !!! You now have 2 choices...change isp for a ftth or a fttn (aka vdsl2) type of line for way much more stability and way less stress on their lines or you can search for a top notch modem that ya'll have to buy to try to overpass the cable line type troubles !!! No intel chipset in it... a Broadcomm chipset is what ya want !!! Not sure if it's the same in your country but here in Quebec Canada they've implemented docsis 3.1 wich is able to deal with 32 chanels and made for higher than 120mb/s... isp's also warn that the old docsis 3.0 still can handle it but is now obsolete so all new customers since January 2018 should receive docsis 3.1 modem for higher than 100mb/s !!! So maybe you can look for that !!! I'm not sure if it will really change the congestion problem cable isps have but it surely will help for better speed and more stability since it will use the new channels over the old overcongestioned ones so there should be less trafic on thoses channels resulting in less spikes and lags !!! Still then it also depends on the chipset in the modem or aio you'll have !!! So still i suggest changing line type for ftth or fttn aka vdsl2 as first and best option...if you can't for whatever the reason you should take a look at docsis 3.1 things since it is the only option that could help on a cable line !!! If they not there yet maybe try a better docsis 3.0 modem !!! Just a lil reminder...if you also have a home phone line and or a tv line with your internet it will cause spikes and lags as it often comunicate and on the same overcongestioned line...and even for that aspect i don't know yet if docsis 3.1 will help with that too !!! Take care... Peeeaace !!!

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.

What's up !!! First thing first hommie if plugged directly you only have A A and A+ your line is not that good !!! Secondly... you are on a cable line...it will never be perfect on cable lines since you always suffer from the huge congestion on their cable lines...wich result in lags and spikes !!! So yep your bad quality comes from your isp line and not from the router !!! It does that on each and every cable lines we tested !!! You now have 2 choices...change isp for a ftth or a fttn (aka vdsl2) type of line for way much more stability and way less stress on their lines or you can search for a top notch modem that ya'll have to buy to try to overpass the cable line type troubles !!! No intel chipset in it... a Broadcomm chipset is what ya want !!! Not sure if it's the same in your country but here in Quebec Canada they've implemented docsis 3.1 wich is able to deal with 32 chanels and made for higher than 120mb/s... isp's also warn that the old docsis 3.0 still can handle it but is now obsolete so all new customers since January 2018 should receive docsis 3.1 modem for higher than 100mb/s !!! So maybe you can look for that !!! I'm not sure if it will really change the congestion problem cable isps have but it surely will help for better speed and more stability since it will use the new channels over the old overcongestioned ones so there should be less trafic on thoses channels resulting in less spikes and lags !!! Still then it also depends on the chipset in the modem or aio you'll have !!! So still i suggest changing line type for ftth or fttn aka vdsl2 as first and best option...if you can't for whatever the reason you should take a look at docsis 3.1 things since it is the only option that could help on a cable line !!! If they not there yet maybe try a better docsis 3.0 modem !!! Just a lil reminder...if you also have a home phone line and or a tv line with your internet it will cause spikes and lags as it often comunicate and on the same overcongestioned line...and even for that aspect i don't know yet if docsis 3.1 will help with that too !!! Take care... Peeeaace !!!

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My line is not perfect and it will never be but the r1 and specially the edgerouter x has given me a+ a+ a+ but the x500 did not, the bufferbloat and ping spikes were horrible. I'm not saying the x500 is a bad router for all but it didnt work for me. I'm perfectly fine with my setup right now I have good ping good smooth gameplay even though I have cable. I pay for 100dn 10up my actuall speeds are 118dn 12up. I understand cables is shared and can cause some hiccups at times but at least in my area I haven't experienced anything crazy that I need to change my isp. My modem is a arris 6183 which has a Broadcom chip by the way. My internet was find before and didnt have any issues. The only reason why I bought the x500 was because you know us humans always trying to go for the new most current toys. But sometimes the new and best toys can be a headache and not work as expected. So in my case I just went back to my original setup and everything is back to normal. By the way I'm in orange county california and if people want to challenge me at any of the new shooter games one in one or want to get carried I'll take on any fiber dsl service you have and kick your a55 even with my bad congested cable. Lol

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That's really not what have been said and he never talk like that !!! Your supposed friend didn't understood what was said and why it was said !!! I know because i was on this post just like on other posts !!! Now i know you guys are all tired of waiting...some of you also think that the R1 can't handle Duma Os... Ah Ah Ah Funny as fuck... now you guys don't understand how things working so i'll clarify... YES the R1 is strong enough to handle Duma Os !!! Yes they builded it on the R1 before testing it on other routers and if you guys followed everything around Duma Os you should know that the first way they wrote it was causing a bit of troubles so Iain rewrote it to even better performances and stability !!! Then they made the Netgear deal to let money in so they can afford the big money investment they made !!! Now since they had to rewrote the whole Duma Os they had to do the same for the R1 and test it so when we'll be able to get it we will be satisfied and will work as expected and even better !!! On the tweet your friend talked you about... Iain was doin a huge stress test on the R1 with the Duma Os on it and he was faking 250 devices running at the same time !!! So between me and you guys... don't ya all think that if a router can handle 250 devices at the same time simultaneously it definitly doin an awesome freakin job ?!? It's Duma Os on the R1 guys...not the XR !!! As i already said to some people complaining like hell madness... Yep they made mistakes... like everybody else...ya know why ??... cuz we all humans and we all learning each and every days of our lifes !!! Don't blame others especially if ya never made the same things or better things than them !!! Remember that we humans all have flaws and we ain't havin the same flaws as others and or at the same time so would ya like that everytime you weak or doin mistakes or wrong moves...that then everybody bein complaining about yaaa ??? Hell noooo !!! So stop complaining and wait !!! It changes nothin except you loosin energy on something that don't deserve it and at the extreme it becomes a huge shit load of stress and bad feelings for those who works for us... wich don't help the job getting done !!! So a couple days ago it was almost done completely so keep patience guys that's commin !!! And at worst...even if at the end you the negatives ones are right...what will happen then...ya'll only bein right about a sad thing and...nothin more...so just stay positive and optimistic guys it can only help and complaining ain't gonna change things soon or later !!! Take care ARMY... Peeeaace !!!

 

 

That's really not what have been said and he never talk like that !!! Your supposed friend didn't understood what was said and why it was said !!! I know because i was on this post just like on other posts !!! Now i know you guys are all tired of waiting...some of you also think that the R1 can't handle Duma Os... Ah Ah Ah Funny as fuck... now you guys don't understand how things working so i'll clarify... YES the R1 is strong enough to handle Duma Os !!! Yes they builded it on the R1 before testing it on other routers and if you guys followed everything around Duma Os you should know that the first way they wrote it was causing a bit of troubles so Iain rewrote it to even better performances and stability !!! Then they made the Netgear deal to let money in so they can afford the big money investment they made !!! Now since they had to rewrote the whole Duma Os they had to do the same for the R1 and test it so when we'll be able to get it we will be satisfied and will work as expected and even better !!! On the tweet your friend talked you about... Iain was doin a huge stress test on the R1 with the Duma Os on it and he was faking 250 devices running at the same time !!! So between me and you guys... don't ya all think that if a router can handle 250 devices at the same time simultaneously it definitly doin an awesome freakin job ?!? It's Duma Os on the R1 guys...not the XR !!! As i already said to some people complaining like hell madness... Yep they made mistakes... like everybody else...ya know why ??... cuz we all humans and we all learning each and every days of our lifes !!! Don't blame others especially if ya never made the same things or better things than them !!! Remember that we humans all have flaws and we ain't havin the same flaws as others and or at the same time so would ya like that everytime you weak or doin mistakes or wrong moves...that then everybody bein complaining about yaaa ??? Hell noooo !!! So stop complaining and wait !!! It changes nothin except you loosin energy on something that don't deserve it and at the extreme it becomes a huge shit load of stress and bad feelings for those who works for us... wich don't help the job getting done !!! So a couple days ago it was almost done completely so keep patience guys that's commin !!! And at worst...even if at the end you the negatives ones are right...what will happen then...ya'll only bein right about a sad thing and...nothin more...so just stay positive and optimistic guys it can only help and complaining ain't gonna change things soon or later !!! Take care ARMY... Peeeaace !!!

 

You have no clue what you are talking about, 1 you weren't present, all the conversations ran trough personal Twitter messages and Facebook Chat. 2 How the you know that the R1 is strong enough to run the OS, who the .... are you? 3 If I want somebody to explain me how you supposed to crawl in sombody's ...hole and will be sure to hit you up! 4 Yes we are all humas you got that right, but we are not all professionals! 5 Better things then them?! What did the made an OS that runs on 1 router an gives a lot of problems? I make medical equipment for the sick am I a better person then you because I make better things then you? 6. I will write, I will complain (stand up for myself) and I will switch brands whenever I want to, you got that?! 7 If you think this cost me any energy I don't know how weak you are?! Your still in college or are a millenium? Do you know what cost enery? That you have to reset your router every few days because it runs shit, or that you need to endlessly wait on stuff promised two years ago and then have to deal with parasites like you. Do only thing you are defending are the people that don't even take the time to communicate something back on there own, just complete radio silence for 10+ weeks and their excuse we don't want the same mistakes we stop giving eta's, to late! I don't want an ETA because here it means nothing more then thin air and false promises I want to be kept in the loop because the people here are the last people that can make Netduma a succes, because the people that do not visit an unprotected (no SSL certificate) webpage and it's forum to get a fix for their problems, will just send the machines back, GG! 

 

You have no clue what you are talking about! 0 Do you really think he would just come up with these so called twitter and Facebook conversations, really?! He has pictures from everything!!! 1 you weren't present, all the conversations ran trough personal Twitter messages and Facebook Chats. 2 How do you know that the R1 is strong enough to run the OS, who the .... are you? 3 If I want somebody to explain me how you supposed to crawl in sombody's ...hole I will be sure to hit you up! 4 Yes we are all humas you got that right, but we are not all professionals! 5 Better things then them?! What did the made an OS that runs on 1 router an gives a lot of problems? I make medical equipment for the sick am I a better person because of it?. I will write, I will complain (stand up for myself) and I will switch brands whenever I want to, you got that?! 7 If you think this cost me any energy I don't know how weak you are?! Your still in college or are a millenium? Do you know what cost enery? That you have to reset your router every few days because it runs shit, or that you need to endlessly wait on stuff promised two years ago and then have to deal with parasites like you. Do only thing you are defending are the people that don't even take the time to communicate something back on there own, just complete radio silence for 10+ weeks and their excuse we don't want the same mistakes we stop giving eta's, to late! I don't want an ETA because here it means nothing more then thin air and false promises I want to be kept in the loop because the people here are the last people that can make Netduma a succes, because the people that do not visit an unprotected (no SSL certificate) webpage and it's forum to get a fix for their problems, will just send the machines back, GG! And PS if you want to read all the conversations I can ask my friend and he will sent you all the pictures.

 

 

That's really not what have been said and he never talk like that !!! Your supposed friend didn't understood what was said and why it was said !!! I know because i was on this post just like on other posts !!! Now i know you guys are all tired of waiting...some of you also think that the R1 can't handle Duma Os... Ah Ah Ah Funny as fuck... now you guys don't understand how things working so i'll clarify... YES the R1 is strong enough to handle Duma Os !!! Yes they builded it on the R1 before testing it on other routers and if you guys followed everything around Duma Os you should know that the first way they wrote it was causing a bit of troubles so Iain rewrote it to even better performances and stability !!! Then they made the Netgear deal to let money in so they can afford the big money investment they made !!! Now since they had to rewrote the whole Duma Os they had to do the same for the R1 and test it so when we'll be able to get it we will be satisfied and will work as expected and even better !!! On the tweet your friend talked you about... Iain was doin a huge stress test on the R1 with the Duma Os on it and he was faking 250 devices running at the same time !!! So between me and you guys... don't ya all think that if a router can handle 250 devices at the same time simultaneously it definitly doin an awesome freakin job ?!? It's Duma Os on the R1 guys...not the XR !!! As i already said to some people complaining like hell madness... Yep they made mistakes... like everybody else...ya know why ??... cuz we all humans and we all learning each and every days of our lifes !!! Don't blame others especially if ya never made the same things or better things than them !!! Remember that we humans all have flaws and we ain't havin the same flaws as others and or at the same time so would ya like that everytime you weak or doin mistakes or wrong moves...that then everybody bein complaining about yaaa ??? Hell noooo !!! So stop complaining and wait !!! It changes nothin except you loosin energy on something that don't deserve it and at the extreme it becomes a huge shit load of stress and bad feelings for those who works for us... wich don't help the job getting done !!! So a couple days ago it was almost done completely so keep patience guys that's commin !!! And at worst...even if at the end you the negatives ones are right...what will happen then...ya'll only bein right about a sad thing and...nothin more...so just stay positive and optimistic guys it can only help and complaining ain't gonna change things soon or later !!! Take care ARMY... Peeeaace !!!

 

You have no clue what you are talking about! 0 DO you really think he would just come up with so-called conversations? Of course not, if you want I ask him and he can sent you the pictures from all conversation or I post them here whatever. 1 you weren't present, all the conversations ran trough personal Twitter messages and Facebook Chat. 2 How the you know that the R1 is strong enough to run the OS, who the .... are you? 3 If I want somebody to explain me how you supposed to crawl in sombody's ...hole and will be sure to hit you up! 4 Yes we are all humas you got that right, but we are not all professionals! 5 Better things then them?! What did the made an OS that runs on 1 router an gives a lot of problems? I make medical equipment for the sick am I a better person then you because I make better things then you? 6. I will write, I will complain (stand up for myself) and I will switch brands whenever I want to, you got that?! 7 If you think this cost me any energy I don't know how weak you are?! Your still in college or are a millenium? Do you know what cost enery? That you have to reset your router every few days because it runs shit, or that you need to endlessly wait on stuff promised two years ago and then have to deal with parasites like you. Do only thing you are defending are the people that don't even take the time to communicate something back on there own, just complete radio silence for 10+ weeks and their excuse we don't want the same mistakes we stop giving eta's, to late! I don't want an ETA because here it means nothing more then thin air and false promises I want to be kept in the loop because the people here are the last people that can make Netduma a succes, because the people that do not visit an unprotected (no SSL certificate) webpage and it's forum to get a fix for their problems, will just send the machines back, GG! 

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how well you know how to count! Give him a lollipop that he earned it !!  :D  :D  :lol:  :lol:

Technically I was referencing this dealy post as opposed to the original delay.  Can't we both have lollies?

 

Mind blown, they are both the same delay....

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Id also take great care netduma as to where your advertising.social media dosent take kindness to lies and trolling its not going to be long before some bright spark out there is going to want investigate this and once they realise the truth as to whats in black and white..the netduma army will have nowhere to advertising which will leave you where you started forums posts unsellable xr500 and r1 no trust just think who put you where you are.its going to take one person to raise this with fb or twitter and then what

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Regulations that affect advertising

Advertising to consumers

The Consumer Protection from Unfair Trading Regulations mean you cannot mislead or harass consumers by, for example:

 

including false or deceptive messages

leaving out important information

using aggressive sales techniques

Read ‘The consumer protection from unfair trading regulations’ for the rules on advertising legally.

 

Advertising to businesses

Advertising to businesses is covered by the Business Protection from Misleading Marketing Regulations. As well as being accurate and honest, you must not make misleading comparisons with competitors, that includes:

 

using a competitor’s logo or trademark, or something very similar

comparing your product with a competitor’s product that’s not the same

Download ‘The Business Protection from Misleading Marketing Regulations 2008’ for more detail about the regulations that cover advertising to businesses.

 

Download ‘The Business Protection from Misleading Marketing Regulations 2008’ (PDF, 80KB)

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An advertisement is a message that promotes a product or a service or gives information to the public. Advertisements may take many forms; such as press advertisements in newspapers or magazines, television and radio advertisements or signs in shops. Advertisements can also be transmitted directly to you by mail, fax, e-mail or text message. Advertisements are mostly made to encourage consumers to buy particular products or services. There are rules regarding advertisements in Ireland. The following information explains what your rights are with regard to advertisements.

 

Rules

The main legislation concerning advertisements in Ireland is the Consumer Protection Act, 2007. This Act sets out, among other things, various rules that apply to claims made about goods and services. In particular this Act protects consumers from misleading advertisements and ensures that trade is fair. Under the Act it is an offence for an advertiser/trader to make false claims about goods, services or prices. All types of communications that promote goods or services are covered by the Act. This includes advertisements, a notice in a shop or even a claim made by a sales assistant about a product or service. EU laws also ensure that misleading advertising is forbidden in all Member States. Under SI 134/1988 (European Communities (Misleading Advertising) Regulations, 1988), any person can apply to the High Court for an order prohibiting the publication of misleading advertising.

 

Additional rules apply to the advertisement of financial services. The Central Bank of Ireland is responsible for these rules. You can read more about credit advertising.

 

What is 'Misleading Advertising'?

Misleading advertising means advertising that deceives or is likely to deceive anyone that sees it. Misleading advertising may affect consumers’ choices regarding what they buy. It’s worth bearing in mind, that it may be an offence for a trader to advertise good or services if it is likely to mislead and therefore cause loss, damage or injury to the public. The following are examples of how advertisements can be misleading:

 

Claims made about the characteristics of goods and services contain a false statement of fact. (Example: A product weighs 900g instead of 1 Kg)

The price or manner in which the price is calculated, is misrepresented. (Example: Goods are not offered at sale prices, but advertised as such)

The conditions of supply of the goods or service differs to that advertised. (Example: 'free delivery' actually involves a fee or charge)

The attributes of the advertiser, (the advertiser's identity, assets etc.) were untrue. (Example: 'an Irish based company' turns out to be based abroad)

Advertisements can be deceptive in other ways. For example, if they conceal or leave out important facts. (Example: '50% off everything' - really only applies to certain items). Advertisements are also considered misleading if they create a false impression even if everything stated in the advertisement may be literally true.

 

Code of Advertising Standards

The Advertising Standards Authority for Ireland is an independent self-regulatory body of the advertising industry. They govern the Code of Standards for Advertising, Promotional and Direct Marketing. These codes of practice state that all advertisements must be legal, decent, honest and truthful. Find out more about the Advertising Standards Authority of Ireland (ASAI).

 

eCommerce

There are restrictions in Ireland on unsolicited direct marketing by telephone, fax, automated calling systems, email, Short Messaging Service and Multi Media Service. 'Spam' (originating in the EU) sent to subscribers is also illegal. Read more information about unsolicited commercial emails.

 

The requirements of the Consumer Protection Act and the EC Product Prices Regulations 2002 apply to online advertising. There is also some protection for consumers from misleading advertisements received by email. The law also gives individual member states the right in certain circumstances to act against online businesses to protect consumers, particularly potential investors.When you enter into a distance contract with a trader you have the right to expect the same consumer protection as you would have if you bought the goods in a local shop. The goods should be of merchantable quality, fit for the purpose intended and as described. Because you are entering into a distance contract you have additional protection under EU law. You can read more about buying online.

 

Premium Rate Telecommunications Services are regulated by ComReg by way of a Code of Practice. Callers who use premium rate telecommunication services are charged for a range of services (weather forecasting, traffic, sport) that are provided over the telephone. The code of practice requires that all services and promotional material must comply with the law (including legislation covering misleading advertising). Advertisements for these services must not contain or promote anything, which is in breach of the law, nor omit anything which the law requires. All promotions must not seek to take advantage of lack of consumer knowledge by using technical jargon or other methods.

 

Rights of redress

If you find an advertisement that you consider to be misleading you should contact the Competition and Consumer Protection Commission (CCPC). Under the Consumer Protection Act, the CCPC is empowered to take action against businesses which mislead the consumer. Where you have bought badly as a result of misleading advertising the CCPC cannot get compensation for you. You may have a case against the advertiser for compensation (you may be entitled to take a case in the Small Claims Court under the Sale of Goods and Supply of Services Act 1980).

 

The Advertising Standards Authority for Ireland will also deal with complaints from members of the public about possible misleading advertisements.

 

You do not have to prove that claims made in the advertisement are inaccurate. If the advertiser or trader cannot prove, on the balance of probabilities that the claims made in the advertisement are accurate, the advertisement will be judged to be misleading.

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