xR1CKJAM3Zx Posted February 27, 2018 Share Posted February 27, 2018 I have had the Netduma R1 basically since its launch and loved it, never had issues so because of that fact, I purchased the XR500 as soon as it became available to purchase via Amazon.com. The problem that I'm having is, multiple times throughout my daily 2 hour long gaming sessions on CoD WWII I will have a match that ranges from a 14ms ping to a 23ms ping and then out of nowhere my ping skyrockets as high as 143ms and I'm lagging and yellow bar-ing. All with an "Open NAT type" and on dedicated servers. This has been going on for about a week after I received and setup the router itself but has occurred more frequently, bringing me to the point of writing this. I will say that my internet connection as a whole as well as gaming is phenomenal until the issue occurs. The XR500 is setup to have my PS4 in DMZ, UpNp is disabled, as well as port forwarding and port triggering. I have tried all of the above options individually eg: only UpNp enabled, only port forwarding enabled, only port triggering enabled and obviously, only DMZ enabled. Tomorrow after work, I will be setting up my R1 to see if the problem persists however, this issue had never been an issue using the R1. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 27, 2018 Administrators Share Posted February 27, 2018 Hi Rick - welcome to the forum and thanks for being both an R1 and XR500 user. I assume you are playing wired (correct me if I’m wrong) and your NAT is open, my thinking is one of these three things is the cause: You occasionally have congestion, so your QoS Settings need to be optimised You have a problem on your Internet line A WWII dedicated server is playing inconsistently for you So to check each, could you: set your Anti-Bufferbloat to 70%/70% and to ‘Always’ or ‘High Priority. Make sure there are no manually added rules in Traffic Prioritization and that DumaOS Classified Games is checked Check your Internet line is ok by following this guide: http://forum.netduma.com/topic/23881-ping-plotter-quick-guide/?hl=pingplotter 3. Whenever the spike occurs, look at the Geo-Filter ping panel. What’s the ID and domain name of the server? I think of the three, the last is the most likely cause (a bad server), so let us know how you get on and hopefully we can isolate the problem. Thanks Link to comment Share on other sites More sharing options...
xR1CKJAM3Zx Posted February 27, 2018 Author Share Posted February 27, 2018 I appreciate the fast response! With "Always" enabled, anti-bufferbloat is set to 70%/70% also, using the automatic setup, my download speeds are around 110Mbps down and 12Mbps up, but I have manually entered 100 Mbps down and 10Mbps up with "Goodput" still enabled, and set device prioritization to 55% for both upload and download for my PS4. Once I get home I will download ping plotter. Oddly enough, the server I have noticed the issue with the most is also the server I have had the best connections on, it is also the closest server to me. I'll also get the server domain name and ID as well, thanks again for your help!! Link to comment Share on other sites More sharing options...
xR1CKJAM3Zx Posted February 27, 2018 Author Share Posted February 27, 2018 Oh, and yes I am on a wired connection. The cables are 10 feet in length for my modem (Motorola MB8600) and for my PS4 Pro and both cables are Cat-7 and relatively new (October 2017) Link to comment Share on other sites More sharing options...
xR1CKJAM3Zx Posted February 28, 2018 Author Share Posted February 28, 2018 I'm not sure if the picture is going to display properly but I'm new to this so please bare with me. I installed Ping Plotter and ran mutiple tests both with ipv6 enabled and without, the attached screenshot is with ipv4 only and shows the type of ping spike that I described in my first post. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 28, 2018 Administrators Share Posted February 28, 2018 Can you upload with imgur then post the link here please? Also what is your modem model? Link to comment Share on other sites More sharing options...
xR1CKJAM3Zx Posted February 28, 2018 Author Share Posted February 28, 2018 https://imgur.com/HN6n4Qt Motorola MB8600 (link below) https://www.amazon.com/gp/product/B0723599RQ/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B0723599RQ&linkCode=as2&tag=mbr08-20&linkId=49211218ed52e31936f16da75506b090 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 28, 2018 Administrators Share Posted February 28, 2018 I can see the spike yes, if you do the test direct from the modem do you get the same thing? If so it could be an ISP issue or a problem with the modem Link to comment Share on other sites More sharing options...
xR1CKJAM3Zx Posted February 28, 2018 Author Share Posted February 28, 2018 I have not tried the ping plotter test using only the modem yet, I'll go do that and get back to you as soon as possible. By the way, thank you for the awesome customer service, keep up the good work!! Link to comment Share on other sites More sharing options...
xR1CKJAM3Zx Posted February 28, 2018 Author Share Posted February 28, 2018 Ping Plotter-Modem Only https://imgur.com/a/d8fW5 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 28, 2018 Netduma Staff Share Posted February 28, 2018 Ping Plotter-Modem Only https://imgur.com/a/d8fW5 This Ping-Plotter test definitely proves that there are multiple major issues on your line. You've got bad packet loss indicated by those red bars on the bottom graph, as well as varying ping spikes. Your ping also seemed to rise dramatically towards the end of the test and remain there - did you begin a download or notice anything different when that happened? These issues might be related to your modem itself, in which case I'd recommend looking up some better alternatives that are compatible with your ISP. It could also be an ISP line issue, in which case I'd recommend conducting more Ping-Plotter tests to collect evidence to show your ISP engineer. Link to comment Share on other sites More sharing options...
xR1CKJAM3Zx Posted February 28, 2018 Author Share Posted February 28, 2018 I was rather shocked by the results, and the network was silent unless something was updating or downloading in the background without me knowing. Once again, I appreciate your help and excellent customer service! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 28, 2018 Administrators Share Posted February 28, 2018 Definitely recommend contacting your ISP then to see if there is anything they can do. Link to comment Share on other sites More sharing options...
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