azleb Posted February 9, 2018 Share Posted February 9, 2018 Hello Support Team I have been having a lot of issues lately with the software on my R1. I will list below some of the issues that are reoccurring * When selecting features it doesnt add them *When selecting features is says it has added them and doesn't show - I have enabled cookies *When selecting devices on VPN is says failed to enable device *When changing the congestion control nothing happens, speed stays the same *Device manager it shows devices still connected and wont let me delete - I have disconnected all devices, turn router off for 1 min and then turn the other device on again and still wont fix. *internet connection has DNS server issues randomly - My fix was to input my ISP DNS settings in the router and this stopped being an issue. Overall the only way to fix these issues is to re flash the firmware and not preserve the settings. I have to do this a least once a week to fortnight. Its really starting to get frustrating and I am hoping you have a fix. Thanks for your time. Link to comment Share on other sites More sharing options...
titofuenla Posted February 9, 2018 Share Posted February 9, 2018 Good Morning Have you done a factory reset? Press with a pin into the small hole next to where the light adapter connects, Wait for you with the pulsed around 25 to 30 seconds until I heard a beep. I hope it will help you and your problem will be solved. Link to comment Share on other sites More sharing options...
azleb Posted February 9, 2018 Author Share Posted February 9, 2018 Hi Titofuenla Yes I have and have done the upgrade firmware to the same 1.03.6g firmware without preserving settings. The issue is I have to do it so often is becoming a nuisance. Link to comment Share on other sites More sharing options...
pollutionblues Posted February 9, 2018 Share Posted February 9, 2018 Hi Titofuenla Yes I have and have done the upgrade firmware to the same 1.03.6g firmware without preserving settings. The issue is I have to do it so often is becoming a nuisance. Preserve settings should be ticked when flashing firmware, see Fraser notes in the upgrade thread. http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036j/ I would re-flash the firmware again making sure you tick preserve settings and see if that solves your issue. Link to comment Share on other sites More sharing options...
azleb Posted February 9, 2018 Author Share Posted February 9, 2018 The last time I had this issue the only way to fix it was to unselect preserve setting as advised by Fraser. This was about a year or so now. This time the fix doesnt last long at all. Link to comment Share on other sites More sharing options...
pollutionblues Posted February 9, 2018 Share Posted February 9, 2018 The last time I had this issue the only way to fix it was to unselect preserve setting as advised by Fraser. This was about a year or so now. This time the fix doesnt last long at all. Ah ok, probably best wait for Fraser or Jack to advise you further then. Link to comment Share on other sites More sharing options...
azleb Posted February 9, 2018 Author Share Posted February 9, 2018 Thanks, I appreciate the advise though. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 10, 2018 Administrators Share Posted February 10, 2018 Hi Azleb - have you tried using another device to access the UI? Does the issue continue there? Link to comment Share on other sites More sharing options...
azleb Posted February 10, 2018 Author Share Posted February 10, 2018 Hi Yes I have, I have tried different browsers also. Same issue unfortunately. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 10, 2018 Administrators Share Posted February 10, 2018 Hi Yes I have, I have tried different browsers also. Same issue unfortunately. Ok, thank you. I think the best step would be to arrange a 1-1 with Fraser. Which timezone are you in and what times are easiest for you? Link to comment Share on other sites More sharing options...
azleb Posted February 10, 2018 Author Share Posted February 10, 2018 Hi again Ok that sounds good, my time zone is Australian Central Time Zone UTC+09:30. Cheers Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 10, 2018 Administrators Share Posted February 10, 2018 Thanks - are you able to do morning your time next week e.g. around 7am - 10am? Link to comment Share on other sites More sharing options...
azleb Posted February 10, 2018 Author Share Posted February 10, 2018 Sure can, The only day I work from home Wednesday. Earlier the better but anytime will be fine. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 10, 2018 Administrators Share Posted February 10, 2018 Ok, so to confirm, Wednesday AM is easiest for you then? If so, Fraser will post back in here confirming the exact time. Please could you also download TeamViewer onto your PC ahead of this: https://www.teamviewer.com/en/download/windows/ Link to comment Share on other sites More sharing options...
azleb Posted February 10, 2018 Author Share Posted February 10, 2018 Yes, Wednesday AM is perfect. i have TeamViewer already installed so we good their. Thanks for your help. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 10, 2018 Administrators Share Posted February 10, 2018 Thanks Azleb - Fraser will post in here to confirm. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 11, 2018 Administrators Share Posted February 11, 2018 7:30am AUS Wednesday, 9pm Tuesday good for you? Link to comment Share on other sites More sharing options...
azleb Posted February 11, 2018 Author Share Posted February 11, 2018 Hi Fraser If 8am is free I would prefer that actually however if not then 730 is a go ahead. You let me know what option works best for you and lock it in. Thanks mate Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 12, 2018 Administrators Share Posted February 12, 2018 Yeah that's absolutely fine with me, see you then! Link to comment Share on other sites More sharing options...
azleb Posted February 13, 2018 Author Share Posted February 13, 2018 Hi Fraser Can you tell me what I have to do at 8am, sorry I forgot your process. Cheers Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 13, 2018 Administrators Share Posted February 13, 2018 Hi Fraser Can you tell me what I have to do at 8am, sorry I forgot your process. Cheers All you need to do is PM me the TeamViewer ID & Password at the agreed upon time. Link to comment Share on other sites More sharing options...
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