GrandHokie98 Posted December 6, 2017 Posted December 6, 2017 Looking for an update on when I can get my R1 back. I've been PMing Netduma Fraser and sent an email to the Netduma support, but only got an automated message in return. Sent my R1 back about a month ago for help doing the new update. All my settings were locked and remote assistance wasn't working.
ColonicBoom Posted December 6, 2017 Posted December 6, 2017 Looking for an update on when I can get my R1 back. I've been PMing Netduma Fraser and sent an email to the Netduma support, but only got an automated message in return. Sent my R1 back about a month ago for help doing the new update. All my settings were locked and remote assistance wasn't working. Fraser's PM is probably full, as it's 5pm you may have just missed him today but he or Jack will see this tomorrow.
Netduma Staff Netduma Jack Posted December 6, 2017 Netduma Staff Posted December 6, 2017 Hi - Fraser is extremely busy at the moment but he'll get it back to you as soon as possible if he's able to fix your router. We'll let you know what happens and we're sorry for the delay.
GrandHokie98 Posted December 11, 2017 Author Posted December 11, 2017 I don't mean to be a nag, just looking for an update. You must be busy with Christmas orders.
Netduma Staff Netduma Jack Posted December 12, 2017 Netduma Staff Posted December 12, 2017 I don't mean to be a nag, just looking for an update. You must be busy with Christmas orders. We're very busy with development and testing mainly. We will certainly let you know as soon as we can what happens - feel free to bump this thread up every now and again to ensure we don't overlook this. It's not nagging don't worry, we need reminding when the office is this busy!
Administrators Netduma Fraser Posted December 23, 2017 Administrators Posted December 23, 2017 Hey, sorry for delayed response. Been super busy. Was not able to get it upgraded so will have to try sending it through the factory to see if it can be reflashed to the latest version.
GrandHokie98 Posted December 27, 2017 Author Posted December 27, 2017 Yeah, I heard. Thats a good thing! Any ETA on the reflash? (So I can wait it out without bugging you guys any more)
Netduma Staff Netduma Jack Posted December 28, 2017 Netduma Staff Posted December 28, 2017 Hi Hokie - because of the holidays we will look to get this done early next week. Feel free to bump this again to ensure we respond! Thanks.
Administrators Netduma Fraser Posted January 7, 2018 Administrators Posted January 7, 2018 My schedule has been hectic but this week I should have more free time, give me another bump next week and I'll deal with it personally.
Administrators Netduma Iain Posted January 19, 2018 Administrators Posted January 19, 2018 Hey guys this is way too long even with our busy schedule. Sorry about the delay & inconvieance GranHokie, Jack send him a free new unit on Monday morning please.
Netduma Staff Netduma Jack Posted January 19, 2018 Netduma Staff Posted January 19, 2018 Bump Could you email [email protected] with your address and we'll get you a new unit out on Monday
GrandHokie98 Posted January 24, 2018 Author Posted January 24, 2018 I received my new unit yesterday afternoon! Thanks so much for the extended support. Gonna get it installed this evening.
Netduma Staff Netduma Jack Posted January 24, 2018 Netduma Staff Posted January 24, 2018 I received my new unit yesterday afternoon! Thanks so much for the extended support. Gonna get it installed this evening. No problem! I hope you enjoy your new Netduma. Let us know if you have any questions or issues
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