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DMZ Mode Issues


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Posted

The netduma router will not stay in DMZ mode on my att uverse modem/router. It was working before...since it was new. I even changed out the att router/modem with a new one and still have the same issues. If I unplug the router and set as DMZ mode it will confirm the settings. Then I check beck a few minutes later and it changed back out of DMZ mode with a static ip?

Posted

Any thoughts?

Are you putting the WAN IP from the Netdumas device manager page into the DMZ on the att modem?

  • Netduma Staff
Posted

You shouldn't require DMZ mode unless you're using a secondary router between your modem and your Netduma. Generally if you don't see a message regarding this on your Netduma device manager, you shouldn't require it. If you have an open NAT and your connection is working, you may not require this.

Please let us know more about your connection :)

Posted

You shouldn't require DMZ mode unless you're using a secondary router between your modem and your Netduma. Generally if you don't see a message regarding this on your Netduma device manager, you shouldn't require it. If you have an open NAT and your connection is working, you may not require this.

Please let us know more about your connection :)

I do get the message. Att has a Modem/Router combo.

 

"We have detected you are connected to another router (as opposed to a modem).

In most cases the Netduma R1 circumvents this, however, if a game detects closed NAT you may need to enable modem mode or DMZ. Click here for more information."

Posted

You get that message when you connect to the Duma through another router, it’s nothing to worry about. Does your modem/router have a ‘modem’ mode by any chance?

 

Do you have an open NAT in game as things are just now?

Posted

You get that message when you connect to the Duma through another router, it’s nothing to worry about. Does your modem/router have a ‘modem’ mode by any chance?

 

Do you have an open NAT in game as things are just now?

There is no kind of  "Modem mode". The NAT isn't open. Its usually strick, moderate or a error code. ( I do have a open NAT if I bypass the netduma )  

Posted

Can you post a screenshot of your DMZ page on your uverse router? Also, could you double check that UPnP is definitely enabled on the Duma

Posted

I got strict with the same issue. I had to enable Dmz on my combo modem to get open net. It’s the only way to get all ports working properly

The problem is it will not stay in DMZ mode

Posted

Can you post a screenshot of your DMZ page on your uverse router? Also, could you double check that UPnP is definitely enabled on the Duma

Yes its in UPnP. I put the xbox in DMZ to give a example. the other page is how you select a device.

1511841203-U6440.png1511841293-U6440.png

  • Administrators
Posted

Set a static IP for the Netduma on the ATT modem/router. Then use DMZplus mode and select the Netduma and apply. Does it work then?

Posted

Set a static IP for the Netduma on the ATT modem/router. Then use DMZplus mode and select the Netduma and apply. Does it work then?

For DMZ mode to work it has to be a public ip

  • Administrators
Posted

For DMZ mode to work it has to be a public ip

 

That's incorrect and doesn't make any sense. You apply the DMZ to devices connected to that router - which the R1 is. The IP the ATT router gave to the R1 is the WAN IP from the R1 Device Manager. Can you take a screenshot of what happens when you click on DMZ plus please.

Posted

This is the status page for DMZ

 

1512055718-U6440.png

 

1. After a minute or so the netduma drops out of DMZ mode and switches to a private static ip with no DHCP.(first picture)

2. If I try to set the netduma back in DMZ I'll get a error message. ( second picture)

 

 

1512056192-U6440.png

 

1512056235-U6440.png

Posted

That's incorrect and doesn't make any sense. You apply the DMZ to devices connected to that router - which the R1 is. The IP the ATT router gave to the R1 is the WAN IP from the R1 Device Manager. Can you take a screenshot of what happens when you click on DMZ plus please.

  • Administrators
Posted

Doesn't make any sense, make a post in 1 on 1 section please with dates/times available next week and I can take a look.

Posted

Doesn't make any sense, make a post in 1 on 1 section please with dates/times available next week and I can take a look.

OK Great! Will I need to be at my computer or is it something you will do remotely?

  • Netduma Staff
Posted

OK Great! Will I need to be at my computer or is it something you will do remotely?

 

You'll need to be at your computer - we'll remote access but it's best if you're there to talk Fraser through it. :)

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