s1rtoast Posted June 2, 2015 Share Posted June 2, 2015 I hooked up the netduma to my Quantam Router. I have Verizon Fios as my internet provider. I installed the netduma and followed the tutorial. My devices were able to connect to the netduma but i could not use the internet. not sure if it has anything to do with it but When I was in the settings it said "wan ip:" and nothing was there. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted June 2, 2015 Share Posted June 2, 2015 Power cycle the Netduma and see if it works Edit: I've had this issue sometimes when it first powers on it doesn't get a WAN IP and a simple power cycle fixes it. Setting a static wan ip on the R1 seemed to fix the issue by the way Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted June 2, 2015 Netduma Staff Share Posted June 2, 2015 Hi s1rtoast, welcome to the forums As Maz said, try restarting the Netduma. Also try restarting the Quantam router, leaving 30 seconds before you turn the Netduma back on after turning on the Quantam Link to comment Share on other sites More sharing options...
RADDY1993 Posted June 2, 2015 Share Posted June 2, 2015 I hooked up the netduma to my Quantam Router. I have Verizon Fios as my internet provider. I installed the netduma and followed the tutorial. My devices were able to connect to the netduma but i could not use the internet. not sure if it has anything to do with it but When I was in the settings it said "wan ip:" and nothing was there. Might find some helpful tips HERE Link to comment Share on other sites More sharing options...
Trolling_Farm Posted June 3, 2015 Share Posted June 3, 2015 I hooked up the netduma to my Quantam Router. I have Verizon Fios as my internet provider. I installed the netduma and followed the tutorial. My devices were able to connect to the netduma but i could not use the internet. not sure if it has anything to do with it but When I was in the settings it said "wan ip:" and nothing was there. Did you get it working? Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted June 3, 2015 Administrators Share Posted June 3, 2015 Hi elusion did you get it working mate? Link to comment Share on other sites More sharing options...
s1rtoast Posted June 3, 2015 Author Share Posted June 3, 2015 I restarted the netduma and verizon router and it still doesn't work. I was not able to go into my verizon router itself and look into that Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted June 3, 2015 Netduma Staff Share Posted June 3, 2015 I restarted the netduma and verizon router and it still doesn't work. I was not able to go into my verizon router itself and look into that In the device manager, is there a number after 'WAN IP'? Link to comment Share on other sites More sharing options...
s1rtoast Posted June 3, 2015 Author Share Posted June 3, 2015 There is no number after wan ip. Also when I go to the main page on the netduma management it says things like unable to load external resources and unable to resolve the servers DNS address Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted June 3, 2015 Netduma Staff Share Posted June 3, 2015 There is no number after wan ip. Also when I go to the main page on the netduma management it says things like unable to load external resources and unable to resolve the servers DNS address You are getting those errors because there is no internet connection to the Netduma. Can you follow these steps: Switch off both routers. Wait 40 seconds. Switch on Quantum. Wait 40 seconds. Switch on Netduma. Wait 40 seconds. Try and access the internet through the Netduma. Let us know if that works. If it doesn't can you check again and see if there is a number after 'WAN IP' in the device manager. Link to comment Share on other sites More sharing options...
s1rtoast Posted June 3, 2015 Author Share Posted June 3, 2015 Followed the step and nothing, there is no number after the wan ip in the device manager Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted June 3, 2015 Netduma Staff Share Posted June 3, 2015 Followed the step and nothing, there is no number after the wan ip in the device manager Can you login to the Quantum or did you say you were having issues with that? Link to comment Share on other sites More sharing options...
s1rtoast Posted June 3, 2015 Author Share Posted June 3, 2015 When I try to login in the router (myfiosgateway) it says I'm not authorized or something like that. But my internet works fine anyway Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted June 3, 2015 Netduma Staff Share Posted June 3, 2015 When I try to login in the router (myfiosgateway) it says I'm not authorized or something like that. But my internet works fine anyway Ok. Could you try a different port and/or ethernet cable and then follow the steps I listed above again please. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted June 3, 2015 Netduma Staff Share Posted June 3, 2015 Ok. Could you try a different port and/or ethernet cable and then follow the steps I listed above again please. Also, is the Quantum connected to another modem? If it is can you tell me the make of the modem as you may be able to connect directly to that Link to comment Share on other sites More sharing options...
s1rtoast Posted June 3, 2015 Author Share Posted June 3, 2015 the quantam router is the router/modem, its the only modem there is Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted June 3, 2015 Netduma Staff Share Posted June 3, 2015 the quantam router is the router/modem, its the only modem there is Ok. Can you try a different port on the Quantum and different ethernet cable if you have one Link to comment Share on other sites More sharing options...
Zennon Posted June 3, 2015 Share Posted June 3, 2015 Do you need logging details for fios sorry i do not know US broadband to well , if you dont you could put it in bridge mode and just use it as a modem if that is possibe. Edit : just been reading you have to ring fios and they turn on bridge mode Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted June 4, 2015 Administrators Share Posted June 4, 2015 Hey Elusion any update? Link to comment Share on other sites More sharing options...
s1rtoast Posted June 4, 2015 Author Share Posted June 4, 2015 Nothing yet, pretty busy with school. Not really happy, was told the netduma was plug and play. Never would have bought it if I knew it would be this complicated Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted June 4, 2015 Administrators Share Posted June 4, 2015 It has been plug n play for most people Elusion. If you follow the steps in the guide, there aren't many you should be good to go. Can you plug your PC by wire into your existing router(Quantum)? If so then plug the same wire into the same port on the quantum and plug the other end into port 1 of the Netduma. Then switch off the quantum & the netduma. Turn on the Quantum and wait 30s then turn on the Netduma. After that you can connect to Netduma via wire or PC and you should absolutely have Internet. Link to comment Share on other sites More sharing options...
s1rtoast Posted June 15, 2015 Author Share Posted June 15, 2015 I turned on bridge mode but my access points stopped working Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted June 15, 2015 Administrators Share Posted June 15, 2015 Bridge mode on your modem? You probably want to turn everything off then on again. That typically fixes any issues when changing modem settings. Link to comment Share on other sites More sharing options...
s1rtoast Posted June 15, 2015 Author Share Posted June 15, 2015 ok so i got the netduma working and have internet but when i went into my filtering menu to see who i was being matched up with in aw for xbox one and it said my location is in Australia but I live in New York Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted June 15, 2015 Netduma Staff Share Posted June 15, 2015 ok so i got the netduma working and have internet but when i went into my filtering menu to see who i was being matched up with in aw for xbox one and it said my location is in Australia but I live in New York This is just the default location You can change it by clicking the home button, then clicking where you live and it will set the GeoFilter to your home, not Australia Link to comment Share on other sites More sharing options...
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