alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 I've disconnected ny netduma, on Friday my upload/download halved and the ping doubled. Thought it was my IPS that what causing the problem, test it tonight without the Netduma and all seems fine. Can you guys advise on anything that might help the connection with the netduma?
Netduma Staff Netduma Crossy Posted June 10, 2015 Netduma Staff Posted June 10, 2015 I've disconnected ny netduma, on Friday my upload/download halved and the ping doubled. Thought it was my IPS that what causing the problem, test it tonight without the Netduma and all seems fine. Can you guys advise on anything that might help the connection with the netduma? How are you measuring the pings with and without the Netduma? Also what are the bandwidth speeds that you pay for?
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 I'm using the BT wholesale test wired to both my Netgear and Netduma. Getting 3.2Mbps up 0.38Mbps down, ping was 40ms but now it's 60ms on average when connected to the netgear only. That was halved from Friday when connected to the Netduma.
Zennon Posted June 10, 2015 Posted June 10, 2015 Bt wholesale test is not worth the bread its buttered on , we get 74mb at the shop when i use the bt test it shows 40mb which is totally wrong. Are you using windows if so to ping do the following start / run / type cmd /pop up box appears type ping 8.8.8.8 -t That will give you a true reading of your ping. Use http://www.speedtest.net/for your speeds the pings can vary always use the dumas diag page or windows cmd to judge pings
Netduma Staff Netduma Crossy Posted June 10, 2015 Netduma Staff Posted June 10, 2015 Can you do a test now to http://speedtest.net with and without the Netduma connected please?
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 Just done that and the average was 62ms, some 74ms and the odd 104ms. But if I connect the netduma it goes way above that. Could it be my settings that are causing this?
Netduma Staff Netduma Crossy Posted June 10, 2015 Netduma Staff Posted June 10, 2015 Just done that and the average was 62ms, some 74ms and the odd 104ms. But if I connect the netduma it goes way above that. Could it be my settings that are causing this? Are you doing the test wires or wireless? Can you connect to the Netduma via wire and open a command prompt and type: 'tracert 8.8.8.8' then post the results back here please.
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 Can you do a test now to http://speedtest.net with and without the Netduma connected please? With Netduma 76ms 2.94 up 0.27 down Without 72ms 2.94 up 0.37 down Not much of a difference with that teat
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 Microsoft Windows [Version 6.0.6002]Copyright © 2006 Microsoft Corporation. All rights reserved.C:\Users\Alex>tracert 8.8.8.8Tracing route to google-public-dns-a.google.com [8.8.8.8]over a maximum of 30 hops: 1 7 ms 14 ms 30 ms www.routerlogin.com [192.168.0.1] 2 62 ms 61 ms 46 ms 217.47.106.122 3 46 ms 46 ms 46 ms 217.47.106.193 4 62 ms 61 ms 61 ms 213.1.69.158 5 62 ms 77 ms 61 ms 31.55.165.102 6 77 ms 61 ms 61 ms 31.55.165.43 7 62 ms 61 ms 61 ms 31.55.165.107 8 59 ms 59 ms 59 ms acc1-10GigE-4-2-3.mr.21cn-ipp.bt.net [109.159.250.118] 9 62 ms 77 ms 77 ms core1-te0-13-0-14.ealing.ukcore.bt.net [109.159.250.32] 10 62 ms 61 ms 61 ms peer5-te0-0-0-6.telehouse.ukcore.bt.net [109.159.254.34] 11 77 ms 77 ms 77 ms 109.159.253.67 12 92 ms 92 ms 61 ms 216.239.47.175 13 69 ms 69 ms 69 ms 216.239.46.253 14 62 ms 61 ms 61 ms google-public-dns-a.google.com [8.8.8.8]Trace complete.C:\Users\Alex>
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 Last one was without the netduma, this one is with the netduma 1 5 ms 15 ms 15 ms 192.168.88.1 2 16 ms 14 ms 14 ms www.routerlogin.com [192.168.0.1] 3 46 ms 46 ms 46 ms 217.47.106.122 4 49 ms 49 ms 49 ms 217.47.106.193 5 62 ms 61 ms 61 ms 213.1.69.158 6 62 ms 61 ms 61 ms 31.55.165.102 7 62 ms 62 ms 61 ms 31.55.165.43 8 62 ms 61 ms 61 ms 31.55.165.107 9 62 ms 61 ms 61 ms acc1-10GigE-4-2-3.mr.21cn-ipp.bt.net [1090.118] 10 77 ms 77 ms 77 ms core1-te0-13-0-14.ealing.ukcore.bt.net [1250.32] 11 62 ms 61 ms 77 ms peer5-te0-0-0-6.telehouse.ukcore.bt.net [.254.34] 12 77 ms 77 ms 77 ms 109.159.253.67 13 62 ms 61 ms 61 ms 216.239.47.175 14 77 ms 77 ms 77 ms 216.239.46.253 15 62 ms 61 ms 61 ms google-public-dns-a.google.com [8.8.8.8]
Netduma Staff Netduma Crossy Posted June 10, 2015 Netduma Staff Posted June 10, 2015 The final ping from those results is exactly the same with and without the Netduma connected. Are you sure the ping is doubling and it isn't just a speed issue?
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 The speed deffinately halved when I connected the netduma. I've tested my other line in the house and it's got a ping of 40ms, so how can my line for gaming be over 60ms?
Netduma Staff Netduma Crossy Posted June 10, 2015 Netduma Staff Posted June 10, 2015 The speed deffinately halved when I connected the netduma. I've tested my other line in the house and it's got a ping of 40ms, so how can my line for gaming be over 60ms? When you do the ping is it wired or wireless? Can you connect the Netduma and run an internet diagnostics test and post results please
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 The netduma is wired to my computer, I'll run the test.
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 There's the test PingPING 8.8.8.8 (8.8.8.8): 56 data bytes64 bytes from 8.8.8.8: seq=0 ttl=48 time=59.948 ms64 bytes from 8.8.8.8: seq=1 ttl=48 time=59.093 ms64 bytes from 8.8.8.8: seq=2 ttl=48 time=59.409 ms64 bytes from 8.8.8.8: seq=3 ttl=48 time=59.207 ms64 bytes from 8.8.8.8: seq=4 ttl=48 time=59.871 ms64 bytes from 8.8.8.8: seq=5 ttl=48 time=60.734 ms64 bytes from 8.8.8.8: seq=6 ttl=48 time=59.455 ms64 bytes from 8.8.8.8: seq=7 ttl=48 time=59.477 ms64 bytes from 8.8.8.8: seq=8 ttl=48 time=60.061 ms64 bytes from 8.8.8.8: seq=9 ttl=48 time=59.814 ms64 bytes from 8.8.8.8: seq=10 ttl=48 time=59.596 ms64 bytes from 8.8.8.8: seq=11 ttl=48 time=59.399 ms64 bytes from 8.8.8.8: seq=12 ttl=48 time=59.264 ms64 bytes from 8.8.8.8: seq=13 ttl=48 time=60.720 ms64 bytes from 8.8.8.8: seq=14 ttl=48 time=60.092 ms64 bytes from 8.8.8.8: seq=15 ttl=48 time=59.543 ms64 bytes from 8.8.8.8: seq=16 ttl=48 time=58.855 ms64 bytes from 8.8.8.8: seq=17 ttl=48 time=58.885 ms64 bytes from 8.8.8.8: seq=18 ttl=48 time=59.924 ms64 bytes from 8.8.8.8: seq=19 ttl=48 time=60.239 ms--- 8.8.8.8 ping statistics ---20 packets transmitted, 20 packets received, 0% packet lossround-trip min/avg/max = 58.855/59.679/60.734 ms Tracetraceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 38 byte packets1 192.168.0.1 0.544 ms 0.459 ms 0.747 ms2 217.47.106.122 41.066 ms 41.769 ms 42.167 ms3 217.47.106.193 40.926 ms 39.412 ms 39.707 ms4 213.1.69.158 57.506 ms 56.753 ms 57.542 ms5 31.55.165.102 49.817 ms 49.437 ms 49.902 ms6 213.120.162.67 67.283 ms 71.841 ms 71.693 ms7 31.55.165.107 51.070 ms 50.889 ms 49.485 ms8 109.159.250.60 67.416 ms 109.159.250.98 68.677 ms 109.159.250.104 69.446 ms9 109.159.255.155 73.215 ms 109.159.250.148 58.603 ms 109.159.255.155 74.180 ms10 109.159.254.243 75.011 ms 109.159.254.249 78.447 ms 109.159.254.243 79.018 ms11 109.159.253.67 57.944 ms 57.830 ms 57.400 ms12 216.239.47.177 59.516 ms 216.239.47.179 89.019 ms 74.821 ms13 209.85.255.137 61.431 ms 209.85.249.241 56.808 ms 72.14.237.41 59.702 ms14 8.8.8.8 57.967 ms 57.183 ms 56.885 ms
Netduma Staff Netduma Crossy Posted June 10, 2015 Netduma Staff Posted June 10, 2015 The netduma is wired to my computer, I'll run the test. Ok. Maybe you could connect the Netduma to your other line and also run the test - is that possible? That was we can see if there is a different between the two. If there is a big difference you might need to contact your ISP as it could be a problem with the line.
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 Here's the results from the other line PingPING 8.8.8.8 (8.8.8.8): 56 data bytes64 bytes from 8.8.8.8: seq=0 ttl=50 time=47.125 ms64 bytes from 8.8.8.8: seq=1 ttl=50 time=47.591 ms64 bytes from 8.8.8.8: seq=2 ttl=50 time=45.887 ms64 bytes from 8.8.8.8: seq=3 ttl=50 time=45.852 ms64 bytes from 8.8.8.8: seq=4 ttl=50 time=47.232 ms64 bytes from 8.8.8.8: seq=5 ttl=50 time=46.439 ms64 bytes from 8.8.8.8: seq=6 ttl=50 time=46.286 ms64 bytes from 8.8.8.8: seq=7 ttl=50 time=47.381 ms64 bytes from 8.8.8.8: seq=8 ttl=50 time=46.707 ms64 bytes from 8.8.8.8: seq=9 ttl=50 time=47.038 ms64 bytes from 8.8.8.8: seq=10 ttl=50 time=46.329 ms64 bytes from 8.8.8.8: seq=11 ttl=50 time=46.702 ms64 bytes from 8.8.8.8: seq=12 ttl=50 time=46.987 ms64 bytes from 8.8.8.8: seq=13 ttl=50 time=45.633 ms64 bytes from 8.8.8.8: seq=14 ttl=50 time=47.030 ms64 bytes from 8.8.8.8: seq=15 ttl=50 time=45.778 ms64 bytes from 8.8.8.8: seq=16 ttl=50 time=46.552 ms64 bytes from 8.8.8.8: seq=17 ttl=50 time=47.645 ms64 bytes from 8.8.8.8: seq=18 ttl=50 time=46.682 ms64 bytes from 8.8.8.8: seq=19 ttl=50 time=46.789 ms--- 8.8.8.8 ping statistics ---20 packets transmitted, 20 packets received, 0% packet lossround-trip min/avg/max = 45.633/46.683/47.645 ms Tracetraceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 38 byte packets1 192.168.0.1 0.530 ms 0.496 ms 0.425 ms2 217.32.97.250 26.722 ms 27.679 ms 26.065 ms3 217.32.97.161 26.407 ms 24.535 ms 27.384 ms4 213.1.69.154 34.799 ms 35.844 ms 35.089 ms5 31.55.165.33 35.180 ms 35.172 ms 34.255 ms6 31.55.165.107 34.756 ms 33.176 ms 33.781 ms7 109.159.250.58 34.253 ms 109.159.250.116 34.361 ms 109.159.250.114 34.158 ms8 109.159.250.34 44.749 ms 109.159.250.30 45.488 ms 109.159.250.139 41.481 ms9 62.172.102.1 46.241 ms 109.159.252.57 48.772 ms 50.148 ms10 109.159.253.67 43.103 ms 43.755 ms 42.139 ms11 216.239.47.179 42.371 ms 216.239.47.177 46.078 ms 216.239.47.175 41.846 ms12 209.85.243.123 43.319 ms 41.057 ms 216.239.47.59 45.365 ms13 8.8.8.8 47.738 ms 42.583 ms 44.356 ms
Netduma Staff Netduma Crossy Posted June 10, 2015 Netduma Staff Posted June 10, 2015 Ok. One final test. Without the Netduma can you run 'ping 8.8.8.8' from your other router and post the results back. From what you've shown so far though it looks like it could be a problem with your line
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 Here's the ping from the other line without the netduma connected. Microsoft Windows [Version 6.0.6002]Copyright © 2006 Microsoft Corporation. All rights reserved.C:\Users\Alex>ping 8.8.8.8Pinging 8.8.8.8 with 32 bytes of data:Reply from 8.8.8.8: bytes=32 time=52ms TTL=50Reply from 8.8.8.8: bytes=32 time=62ms TTL=50Reply from 8.8.8.8: bytes=32 time=46ms TTL=50Reply from 8.8.8.8: bytes=32 time=46ms TTL=50Ping statistics for 8.8.8.8: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 46ms, Maximum = 62ms, Average = 51msC:\Users\Alex>
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 Tracrt Tracing route to google-public-dns-a.google.com [8.8.8.8]over a maximum of 30 hops: 1 7 ms 15 ms 15 ms www.routerlogin.com [192.168.0.1] 2 30 ms 30 ms 30 ms 217.32.97.250 3 30 ms 30 ms 30 ms 217.32.97.161 4 46 ms 46 ms 46 ms 213.1.69.154 5 46 ms 46 ms 46 ms 31.55.165.33 6 46 ms 46 ms 46 ms 31.55.165.107 7 46 ms 46 ms 46 ms acc1-10GigE-4-2-2.mr.21cn-ipp.bt.net [109.159.20.116] 8 46 ms 46 ms 46 ms core2-te0-0-0-16.ealing.ukcore.bt.net [109.159.50.156] 9 62 ms 46 ms 62 ms peer5-te0-0-0-11.telehouse.ukcore.bt.net [109.19.254.243] 10 46 ms 46 ms 46 ms 109.159.253.67 11 46 ms 46 ms 46 ms 216.239.47.173 12 62 ms 61 ms 61 ms 66.249.95.39 13 46 ms 62 ms 61 ms google-public-dns-a.google.com [8.8.8.8]Trace complete.
alba_gamer Posted June 10, 2015 Author Posted June 10, 2015 Now I'm connecting to hosts in Belgium/Netherlands and Frence that i can't rate and way out of my geofilter. Things are going from bad to worse!!!!
Zennon Posted June 11, 2015 Posted June 11, 2015 You have 20ms of jitter on your line with or without the duma.
Administrators Netduma Iain Posted June 11, 2015 Administrators Posted June 11, 2015 Hi alba, Try address one issue at the time. The line issue is some inherent problem with your line. The hosts issue is probably something to do with your Geo-Filter settings, could you post a screenshot of your entire host filtering page and we can help
alba_gamer Posted June 11, 2015 Author Posted June 11, 2015 You have 20ms of jitter on your line with or without the duma. Thanks Zennon, sent an email again to BT with this info. Hopefully something will be done this time.
alba_gamer Posted June 11, 2015 Author Posted June 11, 2015 Hi alba, Try address one issue at the time. The line issue is some inherent problem with your line. The hosts issue is probably something to do with your Geo-Filter settings, could you post a screenshot of your entire host filtering page and we can help Sorry about that Iain. Been having problems with BT three weeks after the line was put in and thought the duma would solve some problems. Have send an email after getting the excellent feedback from this forum. Here's the screenshot of my geofilter. It's those two Always alow hosts.
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