caramelsaturn Posted September 23, 2017 Share Posted September 23, 2017 Something went wrong when trying to ping. Please make sure no device are vpn'd and that your firewall isn't blocking the ping result........... How can repair.. I try try try but never resolved Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted September 24, 2017 Share Posted September 24, 2017 Reboot or factory reset is probably your best option Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted September 24, 2017 Netduma Staff Share Posted September 24, 2017 Something went wrong when trying to ping. Please make sure no device are vpn'd and that your firewall isn't blocking the ping result........... How can repair.. I try try try but never resolved Yeh a factory reset would likely fix it, but try disabling any Ad-blockers / extensions and make sure your using Google Chrome or Firefox. Link to comment Share on other sites More sharing options...
bearfan2 Posted November 11, 2017 Share Posted November 11, 2017 I have the same issue. I tried rebooting, disabled and blockers and extensions. The only thing left is factory reset. Does my ping assist work when I get this warning. Oh and I've check to make sure no device is vpn'd. Link to comment Share on other sites More sharing options...
Evangelisuk Posted November 11, 2017 Share Posted November 11, 2017 I have same issue - its extremely recent. It was pretty close to if not after i updated to 1.03.06g Think it happens at the end of the match or when host changes or something - not 100% Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 11, 2017 Administrators Share Posted November 11, 2017 Check your upstream routers settings, the firewall security setting may be too high. Lower this then try again. Link to comment Share on other sites More sharing options...
bearfan2 Posted November 12, 2017 Share Posted November 12, 2017 Do you mean my bandwidth settings? Link to comment Share on other sites More sharing options...
Evangelisuk Posted November 12, 2017 Share Posted November 12, 2017 Check your upstream routers settings, the firewall security setting may be too high. Lower this then try again. Yeah - totally over my head haha Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 12, 2017 Administrators Share Posted November 12, 2017 Access the interface for your modem Find a section where its got Firewall - likely in security. There will be a Firewall setting maybe with a slider or levels i.e. low, medium, high. Change it to low, apply then try pinging on the Duma. Link to comment Share on other sites More sharing options...
Evangelisuk Posted November 13, 2017 Share Posted November 13, 2017 Ipv6 Firewall? Inbound Ipv6 IPSec firewall? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 13, 2017 Administrators Share Posted November 13, 2017 What are your modem model/make and I'll have a look Link to comment Share on other sites More sharing options...
Evangelisuk Posted November 13, 2017 Share Posted November 13, 2017 Sky Model SR102 Firmware Version 2.91.2110.R DSL Firmware VersionA2pv6F039m1.d24m Link to comment Share on other sites More sharing options...
bearfan2 Posted November 13, 2017 Share Posted November 13, 2017 Mine is a Motorola Mb7220. I accessed it but it doesn't have any security settings. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14, 2017 Administrators Share Posted November 14, 2017 Sky Model SR102 Firmware Version 2.91.2110.R DSL Firmware VersionA2pv6F039m1.d24m Security > Firewall rules, make sure there is nothing in there Disable 'Enable IPv6 Firewall' That's all I can see on yours, try that please. Mine is a Motorola Mb7220. I accessed it but it doesn't have any security settings. Could you take a screenshot of its interface please, I couldn't find much. Link to comment Share on other sites More sharing options...
jason143760 Posted November 23, 2017 Share Posted November 23, 2017 Im having the same error, I disable VPN and within 12 hours i get the error again and VPN is enabled. I have factory reset the Netduma twice and the problem still continues. Modem- Arris SB 6190 Software- 9.1.93V Any help would be greatly appreciated, granted not today enjoy time with your familys and help me out tomorrow. Happy Thanksgiving! Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted November 24, 2017 Netduma Staff Share Posted November 24, 2017 Im having the same error, I disable VPN and within 12 hours i get the error again and VPN is enabled. I have factory reset the Netduma twice and the problem still continues. Modem- Arris SB 6190 Software- 9.1.93V Any help would be greatly appreciated, granted not today enjoy time with your familys and help me out tomorrow. Happy Thanksgiving! Hi, welcome to the forum! If you disable everything on the VPN page, then go to Setting > Miscellaneous and tick 'Enable Cookies' before rebooting the router from that page, does the VPN enable itself again? Link to comment Share on other sites More sharing options...
jason143760 Posted November 29, 2017 Share Posted November 29, 2017 Hi, welcome to the forum! If you disable everything on the VPN page, then go to Setting > Miscellaneous and tick 'Enable Cookies' before rebooting the router from that page, does the VPN enable itself again? I did what you said and also had my ISP reset parameters and it seems to be working properly. Ive had my Duma for a year now and this is the first time ive had any issues. Great product and thanks for the swift reply. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 1, 2017 Netduma Staff Share Posted December 1, 2017 I did what you said and also had my ISP reset parameters and it seems to be working properly. Ive had my Duma for a year now and this is the first time ive had any issues. Great product and thanks for the swift reply. Great to hear! Please let us know if you have any other issues and we'll be happy to help. Link to comment Share on other sites More sharing options...
jason143760 Posted December 3, 2017 Share Posted December 3, 2017 Great to hear! Please let us know if you have any other issues and we'll be happy to help. Alright it happened again, but i dont think its just about vpn, it seems my router reverts to different settings without me telling it to. Any suggestions? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 3, 2017 Administrators Share Posted December 3, 2017 Are you unplugging the router? If so it won't save settings. Set everything up as it should be then reboot from miscellaneous settings and it'll save, even after unplugging (which you dont need to do). Link to comment Share on other sites More sharing options...
jason143760 Posted December 5, 2017 Share Posted December 5, 2017 Are you unplugging the router? If so it won't save settings. Set everything up as it should be then reboot from miscellaneous settings and it'll save, even after unplugging (which you dont need to do). Im not but i do have others that live in the house that are less tech savvy, ill do what you suggest and have a talk with the others. Thanks again for the quick reply. Link to comment Share on other sites More sharing options...
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