Lag Compensation Problems? (not sure what this is tbh)

[Monzo]

Also do me a favor and run this file as administrator on your PC. Right click and select run as administrator

 

http://www110.zippyshare.com/v/8xaBz6JC/file.html

tracert comcast.com >> c:\Test.txt -t

It won't look like it's doing anything but when it's done it will close itself. It will output a text file in the C drive. Open the text file and paste the results here

I tried it, it didn't work at all. I just got the new Cat7 cables today, and there is no improvement with DSLReports. Now I can't even get near a B in either quality or bufferbloat with reactive or preemptive. I'm going to restart the router and modem and see if anything improves.

[Monzo]

Ok, there is a huge problem. 

 

I restarted the modem, and everything was amazing. DSLReports were giving me A+ on both quality and bufferbloat with a couple of tweaks. Within 5-10 minutes, everything stopped working again. I tested DSLR, we went right back to the same problem again and nothing would bring me back to A, wouldn't even give me a B rating. I restarted the Modem and it's working again I think. So I think we can all say at this point that this is definitely a line issue, correct?

[Monzo]

I take that back, restarting the modem a second time didn't improve ratings, only the first time

[XSXS]

I do not recommend using cst7 cable unless your entire network Is cat 7.

Cat 7 is shielded and your network needs to be properly grounded if not you will cause more issues.

Non shielded cat 6 is all you will ever need.

How long are your patch cables? From modem to router and from router to console?

[Monzo]

3 foot cable is being used for router to modem. 7 foot is being used from router to ps4. Look, I can't take this anymore with this stupid problem, it's been going on for the past 3 years and I've had enough. I'm not spending another dime unless I know for a damn fact it's going to fix my problem. I'm sorry if I'm coming off rude, I'm just really pissed off with this problem. Do you think this is, at this point, considered a line problem, or not? That's all I really need to know at this point

[XSXS]

No worries mate, i would be frustrated too and i don't think you are being rude.

I personally think it is a line issue. Have you contacted your isp? Need to get a tech out there and have them test your lines out thoroughly

[Monzo]

I just got off the phone with my father, he's going to give them a call tonight and see if they can get someone out here this week. Hopefully they don't lie to me and say "oh your line is perfectly fine!". I swear, the minute this guy says that, I'm going to strangle him.... LOL

[Netduma Fraser]

I just got off the phone with my father, he's going to give them a call tonight and see if they can get someone out here this week. Hopefully they don't lie to me and say "oh your line is perfectly fine!". I swear, the minute this guy says that, I'm going to strangle him.... LOL

 

Make sure you unplug the R1 completely and hide it as the sight of any 3rd party hardware will immediately trigger them to initiate blame protocol 1.0 and not fix the actual issue.

[Monzo]

So when they get here, make sure the R1 is completely unplugged and hidden? But wait, aren't they going to ask what router I'm using when they get here? If I keep it hidden from them, how can they make sure that I get the perfect results if I don't have the router plugged in? I think the only way that would work, would be to just tell them to worry about the line problem and to not worry about what router I use, because as I can see, this is more of a line problem than it would be anything else at this point.

[Netduma Fraser]

So when they get here, make sure the R1 is completely unplugged and hidden? But wait, aren't they going to ask what router I'm using when they get here? If I keep it hidden from them, how can they make sure that I get the perfect results if I don't have the router plugged in? I think the only way that would work, would be to just tell them to worry about the line problem and to not worry about what router I use, because as I can see, this is more of a line problem than it would be anything else at this point.

 

Is the hub provided by your ISP a router also that has WiFi? If it's more of a line problem then you don't need a router plugged in for them to make it perfect. You can tell them that, completely up to you, I'm just going on peoples past experiences on here.

[fuzzy clam]

So when they get here, make sure the R1 is completely unplugged and hidden? But wait, aren't they going to ask what router I'm using when they get here? If I keep it hidden from them, how can they make sure that I get the perfect results if I don't have the router plugged in? I think the only way that would work, would be to just tell them to worry about the line problem and to not worry about what router I use, because as I can see, this is more of a line problem than it would be anything else at this point.

Do not leave the duma in your set up as Fraser said as that will be all they will focus on as the problem and that is from my own experience with my ISP.

 

It's never there fault and everything looks good on our end is what your gonna hear, they'll come out and plug their little toy into your modem and as long as your getting 80 percent (I believe) of their promised speeds they are meeting their end of the deal.They don't care about line quality or if your line has severe node overload or any other issues, it's about the speeds.

 

I gave them 10 days worth of info showing what nodes on their line were causing the issue and they wouldn't even look at them, had no interest it in cuz I was getting the speeds they advertised.

 

So do yourself a favor and put another router in your set up before they show up.You can tell them anything you want but if you have something for them to put them blame on they will.

 

And your not going to get perfect results no matter what ISP you have, your looking for much better, not perfect.

[Monzo]

Again, apologizing for such late response. I haven't called ISP yet due to the fact my grandfather is sick and I haven't had the time to call them yet. Once I get the chance to call them, I will definitely let you guys know.

 

Do not leave the duma in your set up as Fraser said as that will be all they will focus on as the problem and that is from my own experience with my ISP.

 

It's never there fault and everything looks good on our end is what your gonna hear, they'll come out and plug their little toy into your modem and as long as your getting 80 percent (I believe) of their promised speeds they are meeting their end of the deal.They don't care about line quality or if your line has severe node overload or any other issues, it's about the speeds.

 

I gave them 10 days worth of info showing what nodes on their line were causing the issue and they wouldn't even look at them, had no interest it in cuz I was getting the speeds they advertised.

 

So do yourself a favor and put another router in your set up before they show up.You can tell them anything you want but if you have something for them to put them blame on they will.

 

And your not going to get perfect results no matter what ISP you have, your looking for much better, not perfect.

 

I have a NightHawk upstairs as the router that will give me wifi. I can definitely have that arranged for them so they can't blame my router for the problem

[Netduma Fraser]

Again, apologizing for such late response. I haven't called ISP yet due to the fact my grandfather is sick and I haven't had the time to call them yet. Once I get the chance to call them, I will definitely let you guys know.

 

Hope he feels better soon! Keep us updated with your progress

[Monzo]

Hope he feels better soon! Keep us updated with your progress

I sure will! Thank you, Fraser! hopefully I can update you guys in the next few days.

[THE_DEAD_POOL]

http://imgur.com/a/JFphh

 

Here are the modem levels. I think this is it, looks like what you have on the screen there. 

 

I noticed you have around 30-40k uncorrectables across each channel. When I was having line issues, there were quite a few uncorrectables across all channels. I was also seeing significant packet loss pinging Google DNS 8.8.8.8 on pingplotter. Someone may be able to correct me if I'm wrong, but I believe uncorrectables are more or less lost packets. After you reset your modem, how soon did the uncorrectables start appearing?

 

Also have you run a ping plotter test with only the modem? If you're seeing packet loss, then I would bet its a line issue.

 

Fortunately I've been pretty lucky with my ISP service. Here is a quick sum up of my line quality issue..

 

1. December: Bought the house in December, started noticing issues and lag with online COD gameplay. Also pings were all over the place.

2. January: Set up internet (50/5) and cable services with Cox. Kept my same ASUS RT-N56U router and CIsco DPQ3212 modem. Modem was split from same line has cable box in room. 

3. February: Discovered how to check modem levels. Mine were around -10dB.

4. March: Encountered more lag issues and assumed router was old and done for. Bought the Netduma R1. (Gameplay improved slightly)

5. March: Downloaded ping plotter and noticed my jitter was all over the place and was seeing random, although rare, packet loss. 

6. March: Discovered buffer bloat and noticed I could not achieve an A+ rating no matter the setting on the Netduma.

7. April: Had ISP tech come by and check lines. Discovered tons of noise on all lines. ISP ran new lines for the house at no charge (lucky!). Modem levels improved to -6dB.

8. April: Lag issues endured. Removed splitter for cable box and modem. Modem levels improved to -3dB. No improvement in lag.

 

9. May: Replaced the Cisco DPQ3212 with the TP-Link TC-7610. Slight Improvement in Modem levels. Consistent A+ bufferbloat. Jitter was much improved. Pings dropped a few ms. Gameplay was off the hook. I was untouchable for about a week. The following week, the gameplay lag was out of control. Choppy gameplay and almost no hit detection. Constant insta-deaths. Ran ping plotter and noticed I was losing packets almost every few seconds. The modem level screen was showing over 20k uncorrectables every 10 minutes. By the next day I had over 1 million uncorrectables across the 8 channels. Called cox and they ran a test in which I only received 30/50 packets sent. They had a tech out the following day.

 

Must have been a decent Tech. He checked all the new lines and noticed no issues. No noise or issues from the local tap to the house. He went ahead and tested the Cox side of the line for a good 15+ min sending 15,000 packets or so. He also mentioned the amplifier for the tap may be bad as well. From that he noticed it was on their side as he was seeing over 10% packet loss on his side. He put in a work order to have the main line repair guys look into the issue. They came out the following week and noticed that one of the main neighborhood taps/node that feeds my cul de sac tap had been run over by someone at some point. The main line going to it was leaking pretty heavily and the box was heavily damaged. He went ahead and repaired that. Modem levels improved to 0dB. Packet loss was non existant. Gameplay connection improved. Unfortunately my jitter has gotten worse and my overall connection quality has degraded over the past month, so I'm having a tech come out again to check everything out and check out that amplifier. Maybe I can convince them to put me on the least congested node.

 

Sorry for the wall of text. Your issue sounds similar to mine which was a line issue. Hopefully you get a good tech out there that actually cares like I did. Make sure he looks at the tap and thoroughly checks his side of the line. Not just show up, run a few quick tests, and 5 minutes later he's gone.

 

Also, if you haven't already, run a ping plotter test to either twitter.com or google.com with only the modem connected. If you're seeing packet loss on that, take a screenshot on your phone and show it to the tech. Also show them a screenshot of your modem levels with the uncorrectables. That should be proof enough that their is a line issue going on. If everything checks out good. Then I would say it's your modem. 

[Monzo]

Holy S*** this is basically the problem I ran into except without a tech involved lol. No matter what I do, everything is a disaster. So what exactly do I need to do to prepare for the tech and all that? and What do you think the problem is besides the line quality, and what can I do for now without the techs coming in?

[Monzo]

I noticed you have around 30-40k uncorrectables across each channel. When I was having line issues, there were quite a few uncorrectables across all channels. I was also seeing significant packet loss pinging Google DNS 8.8.8.8 on pingplotter. Someone may be able to correct me if I'm wrong, but I believe uncorrectables are more or less lost packets. After you reset your modem, how soon did the uncorrectables start appearing?

 

Also have you run a ping plotter test with only the modem? If you're seeing packet loss, then I would bet its a line issue.

 

Fortunately I've been pretty lucky with my ISP service. Here is a quick sum up of my line quality issue..

 

1. December: Bought the house in December, started noticing issues and lag with online COD gameplay. Also pings were all over the place.

2. January: Set up internet (50/5) and cable services with Cox. Kept my same ASUS RT-N56U router and CIsco DPQ3212 modem. Modem was split from same line has cable box in room. 

3. February: Discovered how to check modem levels. Mine were around -10dB.

4. March: Encountered more lag issues and assumed router was old and done for. Bought the Netduma R1. (Gameplay improved slightly)

5. March: Downloaded ping plotter and noticed my jitter was all over the place and was seeing random, although rare, packet loss. 

6. March: Discovered buffer bloat and noticed I could not achieve an A+ rating no matter the setting on the Netduma.

7. April: Had ISP tech come by and check lines. Discovered tons of noise on all lines. ISP ran new lines for the house at no charge (lucky!). Modem levels improved to -6dB.

8. April: Lag issues endured. Removed splitter for cable box and modem. Modem levels improved to -3dB. No improvement in lag.

 

9. May: Replaced the Cisco DPQ3212 with the TP-Link TC-7610. Slight Improvement in Modem levels. Consistent A+ bufferbloat. Jitter was much improved. Pings dropped a few ms. Gameplay was off the hook. I was untouchable for about a week. The following week, the gameplay lag was out of control. Choppy gameplay and almost no hit detection. Constant insta-deaths. Ran ping plotter and noticed I was losing packets almost every few seconds. The modem level screen was showing over 20k uncorrectables every 10 minutes. By the next day I had over 1 million uncorrectables across the 8 channels. Called cox and they ran a test in which I only received 30/50 packets sent. They had a tech out the following day.

 

Must have been a decent Tech. He checked all the new lines and noticed no issues. No noise or issues from the local tap to the house. He went ahead and tested the Cox side of the line for a good 15+ min sending 15,000 packets or so. He also mentioned the amplifier for the tap may be bad as well. From that he noticed it was on their side as he was seeing over 10% packet loss on his side. He put in a work order to have the main line repair guys look into the issue. They came out the following week and noticed that one of the main neighborhood taps/node that feeds my cul de sac tap had been run over by someone at some point. The main line going to it was leaking pretty heavily and the box was heavily damaged. He went ahead and repaired that. Modem levels improved to 0dB. Packet loss was non existant. Gameplay connection improved. Unfortunately my jitter has gotten worse and my overall connection quality has degraded over the past month, so I'm having a tech come out again to check everything out and check out that amplifier. Maybe I can convince them to put me on the least congested node.

 

Sorry for the wall of text. Your issue sounds similar to mine which was a line issue. Hopefully you get a good tech out there that actually cares like I did. Make sure he looks at the tap and thoroughly checks his side of the line. Not just show up, run a few quick tests, and 5 minutes later he's gone.

 

Also, if you haven't already, run a ping plotter test to either twitter.com or google.com with only the modem connected. If you're seeing packet loss on that, take a screenshot on your phone and show it to the tech. Also show them a screenshot of your modem levels with the uncorrectables. That should be proof enough that their is a line issue going on. If everything checks out good. Then I would say it's your modem. 

And to answer your question about how fast it went back to s***, I restarted the modem once, the bufferbloat was good and the quality was good. I was able to keep A+ on both, that lasted 5 minutes before everything went to crap. Got kicked out of my game, and then thats when everything went wrong. I restarted the modem again, and it would not improve at all. Did it a third time, same results as the second time. So I definitely think it's a line problem. What should I do now to prepare for the tech and what should I do to improve my solution before or after the tech gets here and finds out the problem (hopefully)? Should I get a new modem?

[THE_DEAD_POOL]

Holy S*** this is basically the problem I ran into except without a tech involved lol. No matter what I do, everything is a disaster. So what exactly do I need to do to prepare for the tech and all that? and What do you think the problem is besides the line quality, and what can I do for now without the techs coming in?

I wouldn't worry about hiding the Netduma. If you run the ping plotter test with only the modem hooked up and you have packet loss or jitter issues, then the Netduma is of no concern. Take a screenshot of the ping plotter test to show the tech. Also take a screen shot of your modem levels page. You will probably have some uncorrectables on there. I believe they can test your modem as well.

 

I think the general consesus is that either you have some issues going on with your lines or your modem has gone south. The only way to differentiate between the two will be to have a tech come out and check out the lines. Be sure to follow them around and they can show you what they're looking at. You do not want to have any ingress on any of the lines. If your lines check out good and their side of the line checks out good, I would bet your modem is bad. In which case you could look at the TP-Link TC-7610. Seems to be the best, cheapest alternative if your ISP supports it. I think it gives you the best bang for the buck at $40. I had pretty good luck with mine, but I think there's something going on with the ISP side of things again.

[iAmMoDBoX]

I noticed you have around 30-40k uncorrectables across each channel.

 

Divide uncorrected codewords by total codewords and you'll get such a low percentage that it's insignificant. 30,000 out of 280 billion. If it was 50% then I'd be worried about it, but since he's using an Arris modem - half of those come from just turning it on since Arris/Motorola seem incompetent when it comes to making a modem now and have it logging errors before it's fully booted.

[Monzo]

I wouldn't worry about hiding the Netduma. If you run the ping plotter test with only the modem hooked up and you have packet loss or jitter issues, then the Netduma is of no concern. Take a screenshot of the ping plotter test to show the tech. Also take a screen shot of your modem levels page. You will probably have some uncorrectables on there. I believe they can test your modem as well.

 

I think the general consesus is that either you have some issues going on with your lines or your modem has gone south. The only way to differentiate between the two will be to have a tech come out and check out the lines. Be sure to follow them around and they can show you what they're looking at. You do not want to have any ingress on any of the lines. If your lines check out good and their side of the line checks out good, I would bet your modem is bad. In which case you could look at the TP-Link TC-7610. Seems to be the best, cheapest alternative if your ISP supports it. I think it gives you the best bang for the buck at $40. I had pretty good luck with mine, but I think there's something going on with the ISP side of things again.

You're a life saver right now. I wish you would've been here a long time ago when I had all these problems LOL (past year? 3 years? I lost count). But this is great advice and I will most certainly make sure that I do this. Now, when I test the modem by itself on pingplotter, how long should I run the test for exactly?

[THE_DEAD_POOL]

You're a life saver right now. I wish you would've been here a long time ago when I had all these problems LOL (past year? 3 years? I lost count). But this is great advice and I will most certainly make sure that I do this. Now, when I test the modem by itself on pingplotter, how long should I run the test for exactly?

I would say at least a couple hours. If you start seeing excessive packet loss right away, then probably 10 minutes would do. I wish I had saved the screenshot of what my pingplotter looked like. It was pretty bad. Packet loss within a few seconds that would last as long as 5 seconds in some spurts. As well as the pings spiking really high all the time.

 

Definitely get a Tech over there to look everything over and let us know what he finds.

[THE_DEAD_POOL]

Divide uncorrected codewords by total codewords and you'll get such a low percentage that it's insignificant. 30,000 out of 280 billion. If it was 50% then I'd be worried about it, but since he's using an Arris modem - half of those come from just turning it on since Arris/Motorola seem incompetent when it comes to making a modem now and have it logging errors before it's fully booted.

I would agree. I was showing millions of uncorrectables after a day. That's pretty excessive. I just prefer to see solid 0's across the board. 

 

Uncorrectables are either packets lost or packets having to be re-sent (lag) right?

[iAmMoDBoX]

I would agree. I was showing millions of uncorrectables after a day. That's pretty excessive. I just prefer to see solid 0's across the board. 

 

Uncorrectables are either packets lost or packets having to be re-sent (lag) right?

 

http://www.zcorum.com/docsis-codeword-errors-and-their-effect-on-rf-impairments/

[XSXS]

http://www.zcorum.com/docsis-codeword-errors-and-their-effect-on-rf-impairments/

Good stuff Modbox! Nice read!

[THE_DEAD_POOL]

http://www.zcorum.com/docsis-codeword-errors-and-their-effect-on-rf-impairments/

Yeah good read. Nice to know what those actually mean.