josenava89 Posted April 7, 2017 Share Posted April 7, 2017 So i am having lag very bad and i got some a advise already on another thread so i starting my own now so you guys can help im going to post some screen shot and im going to buy a new modem and post some after i get that unless you guys think a new modem is not needed i have the tc-7620 tp-link i appreciate any help thank you. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted April 7, 2017 Share Posted April 7, 2017 Those are some serious spikes. I would assume something wrong with your ISP. Either a bad cable or bad signal. Post your modem signal page. Link to comment Share on other sites More sharing options...
josenava89 Posted April 7, 2017 Author Share Posted April 7, 2017 Those are some serious spikes. I would assume something wrong with your ISP. Either a bad cable or bad signal. Post your modem signal page. modem page which one would that be are where do i go like i said dont really know much Link to comment Share on other sites More sharing options...
josenava89 Posted April 7, 2017 Author Share Posted April 7, 2017 Those are some serious spikes. I would assume something wrong with your ISP. Either a bad cable or bad signal. Post your modem signal page. do i have to go to the modem its self ? Link to comment Share on other sites More sharing options...
BIG__DOG Posted April 7, 2017 Share Posted April 7, 2017 Yeah there is a serious issue there. Link to comment Share on other sites More sharing options...
josenava89 Posted April 7, 2017 Author Share Posted April 7, 2017 Those are some serious spikes. I would assume something wrong with your ISP. Either a bad cable or bad signal. Post your modem signal page. hi mod would i have to go to my modem for the page your asking for Link to comment Share on other sites More sharing options...
josenava89 Posted April 7, 2017 Author Share Posted April 7, 2017 ok i think this is the page you wanted to see but if not just let me know are if you want to see more of it Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted April 7, 2017 Share Posted April 7, 2017 modem.png ok i think this is the page you wanted to see but if not just let me know are if you want to see more of it Yeah I need the bottom of that page where it shows the power levels and such for downstream and upstream power Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 7, 2017 Administrators Share Posted April 7, 2017 Regardless of your internet diagnostics you're not using anti-flood and you don't have the Geo-filter enabled so it's basically behaving like a normal router at the moment apart from hyper traffic. Link to comment Share on other sites More sharing options...
josenava89 Posted April 7, 2017 Author Share Posted April 7, 2017 Regardless of your internet diagnostics you're not using anti-flood and you don't have the Geo-filter enabled so it's basically behaving like a normal router at the moment apart from hyper traffic. yeah when i tooke the screen shot i wasnt gaming but when i game i do have them on and it does not make no difference i put the slider at 70% to and i still lag Link to comment Share on other sites More sharing options...
josenava89 Posted April 7, 2017 Author Share Posted April 7, 2017 ok mod here they are. Mod do you still think i should get a new modem the TC-7610 tplink?. But i liked i told you yesterday i bought the tc-7620 so what is the difference how is the 7610 better i just want to know before i go and buy it. Thank you again for helping Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted April 7, 2017 Share Posted April 7, 2017 down.pngup.png ok mod here they are. Mod do you still think i should get a new modem the TC-7610 tplink?. But i liked i told you yesterday i bought the tc-7620 so what is the difference how is the 7610 better i just want to know before i go and buy it. Thank you again for helping Power levels look fine from the modem. I would still get the 7610 because the 7620 has a buggy chip which will make your netduma slow down to a crawl eventually. It's not going to fix your ping issue which seems like it's coming from your ISP. You can test this by using pingplotter on a wired PC for at least a day. Link to comment Share on other sites More sharing options...
josenava89 Posted April 8, 2017 Author Share Posted April 8, 2017 Power levels look fine from the modem. I would still get the 7610 because the 7620 has a buggy chip which will make your netduma slow down to a crawl eventually. It's not going to fix your ping issue which seems like it's coming from your ISP. You can test this by using pingplotter on a wired PC for at least a day. ok ill do that when i do the test can i still use the internet with it testing. And if the issue could be coming from my ISP should i call them and if i do what should i say because i don't want them to act like i don't know what im talking about Link to comment Share on other sites More sharing options...
josenava89 Posted April 9, 2017 Author Share Posted April 9, 2017 Power levels look fine from the modem. I would still get the 7610 because the 7620 has a buggy chip which will make your netduma slow down to a crawl eventually. It's not going to fix your ping issue which seems like it's coming from your ISP. You can test this by using pingplotter on a wired PC for at least a day. hi mod so i went ahead and called my isp they found a lose cable but fixed it i also now have a new modem the tp-7610 . But the spikes are still not good so im at a dead end what could i do the guy even said that it could be the netduma which i still said no that i didnt think that was the case i was like a lot of other people use and it works great. But he went on and said maybe it needs any up date every thing is good on there end and that's all they can do. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted April 10, 2017 Share Posted April 10, 2017 hi mod so i went ahead and called my isp they found a lose cable but fixed it i also now have a new modem the tp-7610 . But the spikes are still not good so im at a dead end what could i do the guy even said that it could be the netduma which i still said no that i didnt think that was the case i was like a lot of other people use and it works great. But he went on and said maybe it needs any up date every thing is good on there end and that's all they can do. ISP will always blame everything else except for their network. You need to run pingplotter and gather information. I had to fight with Comcast for 2 years before my problems were fixed the right way. Link to comment Share on other sites More sharing options...
josenava89 Posted April 10, 2017 Author Share Posted April 10, 2017 ISP will always blame everything else except for their network. You need to run pingplotter and gather information. I had to fight with Comcast for 2 years before my problems were fixed the right way. ok so when i run that can i still use the internet and once i gather the info do i just show it to them Link to comment Share on other sites More sharing options...
josenava89 Posted April 10, 2017 Author Share Posted April 10, 2017 ISP will always blame everything else except for their network. You need to run pingplotter and gather information. I had to fight with Comcast for 2 years before my problems were fixed the right way. MOD i called my isp and told them that my service was still not good and that i was running pingplotter to gather info so i could show them but the guy said that they cant do nothing about it that they just focus on my speeds and im getting my speeds so that everything was ok. I dont know what else to do are say to them Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted April 10, 2017 Share Posted April 10, 2017 MOD i called my isp and told them that my service was still not good and that i was running pingplotter to gather info so i could show them but the guy said that they cant do nothing about it that they just focus on my speeds and im getting my speeds so that everything was ok. I dont know what else to do are say to them LOL you have alot to learn my friend... First who is your ISP? Second, when you call you're talking to level 1 support... someone who literally knows absolutely nothing about the internet or networking. They read off a script and if the script can't help then they offer to send a tech out to "fix" the problem. You need to talk to people higher up. This isn't going to happen by simply calling their 1-800 number. I did this by demanding to talk to supervisors, emailing my ISP area managers directly, flagging down trucks working in the area and asking to talk to their bosses, twitter support, and DSLReports ISP forum. If I spoke to someone who I felt didn't know anything, I'd question if they even knew what ping or packet loss was? When they were stuttering on the phone like the babbling idiot they are I'd tell them they aren't qualified to talk to me and I want to talk to their supervisor. Working my way up the chain until I got my issue fixed TWO YEARS LATER. Basically what I'm saying is good luck lol they don't care, but if you annoy them enough they'll do their job. Link to comment Share on other sites More sharing options...
josenava89 Posted April 11, 2017 Author Share Posted April 11, 2017 LOL you have alot to learn my friend... First who is your ISP? Second, when you call you're talking to level 1 support... someone who literally knows absolutely nothing about the internet or networking. They read off a script and if the script can't help then they offer to send a tech out to "fix" the problem. You need to talk to people higher up. This isn't going to happen by simply calling their 1-800 number. I did this by demanding to talk to supervisors, emailing my ISP area managers directly, flagging down trucks working in the area and asking to talk to their bosses, twitter support, and DSLReports ISP forum. If I spoke to someone who I felt didn't know anything, I'd question if they even knew what ping or packet loss was? When they were stuttering on the phone like the babbling idiot they are I'd tell them they aren't qualified to talk to me and I want to talk to their supervisor. Working my way up the chain until I got my issue fixed TWO YEARS LATER. Basically what I'm saying is good luck lol they don't care, but if you annoy them enough they'll do their job. charter spectrum is my isp bro Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted April 11, 2017 Share Posted April 11, 2017 charter spectrum is my isp bro Yeah, they are Time Warner cable... They could care less about anything except your money lol As you can see on the DSLreports forum they offer no direct support.. Luckily that's how I was able to talk to someone and get my issue fixed after a long fight. Link to comment Share on other sites More sharing options...
TrayDay Posted April 11, 2017 Share Posted April 11, 2017 Lol. Man tell me about it. I remember one of the members blatantly said some negative stuff to me about some results I had about ping and wanted some simple answers and he flat out wasn't helpful at all. See can't get help from their forums smh. Link to comment Share on other sites More sharing options...
josenava89 Posted April 11, 2017 Author Share Posted April 11, 2017 Lol. Man tell me about it. I remember one of the members blatantly said some negative stuff to me about some results I had about ping and wanted some simple answers and he flat out wasn't helpful at all. See can't get help from their forums smh. but did they ever fix your problem are is still the same. I dont know what else to do . Link to comment Share on other sites More sharing options...
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