antithesis Posted February 28, 2017 Posted February 28, 2017 My Duma kicked the bucket an hour ago. It's gone cold and dark but the power supply seems ok. What's the warranty length? Any suggested diagnostics other than try a different power supply?
Macca65 Posted February 28, 2017 Posted February 28, 2017 Happened to me, but on checking the plug it had come slightly out of the socket. I am assuming that you have checked that everything is plugged in correctly. Other than that, there's not much to suggest other than try another power supply adapter.
BIG__DOG Posted February 28, 2017 Posted February 28, 2017 Fraser will respond to this when he sees it but I think they only start work at 10am GMT. Someone from netduma will reply today.
antithesis Posted February 28, 2017 Author Posted February 28, 2017 Happened to me, but on checking the plug it had come slightly out of the socket. I am assuming that you have checked that everything is plugged in correctly. Other than that, there's not much to suggest other than try another power supply adapter. If only it was that simple. Everything was and remains plugged in correctly. Poor thing looks to have died a noble death.
Administrators Netduma Fraser Posted February 28, 2017 Administrators Posted February 28, 2017 Warranty is a year yes, when did you purchase? Are any lights appearing at the back of the router at all?
antithesis Posted February 28, 2017 Author Posted February 28, 2017 I bought mine on March 15, 2015. No lights on the router at all. Looks like a dead duck. Any chance of an early adopter discount on a new R1? :nudge nudge wink wink: I feel naked and vulnerable without my Netduma blankie...
Administrators Netduma Fraser Posted February 28, 2017 Administrators Posted February 28, 2017 I bought mine on March 15, 2015. No lights on the router at all. Looks like a dead duck. Any chance of an early adopter discount on a new R1? :nudge nudge wink wink: I feel naked and vulnerable without my Netduma blankie... PM'd you
antithesis Posted March 2, 2017 Author Posted March 2, 2017 It's alive! It's alive! It turned out to be the power supply after all. The replacement PSU I tested also turned out to be dead :doh: The original PSU was retaining heat, but decided to give up the ghost this morning. That gave me a glimmer of hope so I bought a new 12v supply and the Duma fired up. Pig, meet poo. There's some jiggery-pokery required to get my R1 talking properly to the cable modem again and some DHCP stuff to fix, but otherwise she's lookin' good Verne. Fixed - dang PoE port trips me up every time! Thanks for your help Fraser
Administrators Netduma Fraser Posted March 2, 2017 Administrators Posted March 2, 2017 Awesome to hear it was just the power supply! As your issue has been resolved I'll now close the thread. Feel free to open another if you have any more questions/issues
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