Sinister0208 Posted February 28, 2017 Share Posted February 28, 2017 Since I have had the Superhub 3, I have had nothing but problems with it. Originally it was the 'port flapping' issue which seems to have been resolved now. However I have been noticing that during gaming and VoIP calls, I get frequent latency spikes. As I use the Superhub 3 in modem mode, I assumed it was the Netduma router I was using, so I switched that out and it made no difference. Therefore I browsed the VM forums and found this.. http://community.virginmedia.com/t5/Gaming-Support/Hub-3-Compal-CH7465-LG-TG2492LG-and-CGNV4-Latency... There seems to be an issue with the Superhub 3 chipset, which causes latency spikes under load. I never had this problem with the Superhub 2 which I had in modem mode with the Netduma. I don't think VM or Intel will be resolving this issue anytime soon (I believe the port flapping issue took several months to resolve). So I would suggest asking them to exchange the Superhub 3 for a Superhub 2 ac (or just 2). Another post below, states that the Intel CPU erroneously could be dropping around 6% of your packets causing at least 200ms spikes! (worth a read). http://www.fudzilla.com/news/processors/42312-intel-s-puma-6-chip-set-falls-asleep P.S. This issue may be present in some Comcast routers (Xfinity), so check the second link to see if this affects you. Link to comment Share on other sites More sharing options...
Stealth_01 Posted February 28, 2017 Share Posted February 28, 2017 http://forum.netduma.com/topic/19334-intels-puma-6-chipset-suffers-from-latency-jitter-fix-soon/ Link to comment Share on other sites More sharing options...
Sinister0208 Posted February 28, 2017 Author Share Posted February 28, 2017 Thanks, good to know this has already been highlighted. I wouldn't expect a fix soon though as Virgin/Intel would need to test the new firmware (beta) prior to making it available to everyone else. The 'port flapping' issue (frequent disconnects) on the Superhub 3 took 9 months, I believe, to be resolved via firmware. Link to comment Share on other sites More sharing options...
BeardedBerk Posted March 1, 2017 Share Posted March 1, 2017 i requested a 2ac to replace my SH3, it arrived yesterday and internet is more stable ...(Fifa on XB1 is still gash though) Link to comment Share on other sites More sharing options...
Sinister0208 Posted March 1, 2017 Author Share Posted March 1, 2017 Good to hear that its more stable now. I have heard the Xbox 1 version of FIfa has a lot of button delay. That said the PS4 isn't consistent either, even with the Netduma, because EA servers are atrocious. Link to comment Share on other sites More sharing options...
Sinister0208 Posted March 1, 2017 Author Share Posted March 1, 2017 Update: I just swapped out my superhub 3 (they actually call it hub 3, guess its not super then) for the superhub 2ac in modem mode and now I am getting exceptional ratings on the ping diagnostic tool on the Netduma UI. I am also finally getting 'A' grades on DSL reports without my download buffers skyrocketing every few seconds. Link to comment Share on other sites More sharing options...
gamerukali Posted May 10, 2017 Share Posted May 10, 2017 hi i have thr superhub 3 and have been having issues with it, can i buy my own modem will virgin allow this ? what should i do ? Link to comment Share on other sites More sharing options...
gamerukali Posted May 10, 2017 Share Posted May 10, 2017 can someone please helpp me,,, i have the hub3 modul which is apparently effected by this , can i buy my own modem ? if so which is the best modem to buy which is not affected by this issue ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 10, 2017 Administrators Share Posted May 10, 2017 can someone please helpp me,,, i have the hub3 modul which is apparently effected by this , can i buy my own modem ? if so which is the best modem to buy which is not affected by this issue ? As others mentioned they swapped it out with the Superhub 2 so you could phone Virgin and request it as a replacement to the SH3 Link to comment Share on other sites More sharing options...
GregyP3 Posted January 11, 2018 Share Posted January 11, 2018 Has to be done the super hub 3 is awful for gaming Link to comment Share on other sites More sharing options...
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