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AnthonyDavis23

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AnthonyDavis23

AnthonyDavis23

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Hello Guys,

 

I got my Netduma yesterday and I was pretty excited to try it out.

 

Sadly I never were able to, because I cant get it running probably. 

 

My problem right now is, that i cant connect to any Call of Duty servers ( i tried IW, BO3 and MWR )

So i just wanted to ask you guys if you could help me out.

 

1. Im on firmware 1.03.6h

2. my Ping is around 20ms, with an download speed of around 35 and an upload speed of around 10 

3. my setup is an ISP Hub (Speedport w723V > Phone, Computer, Netduma > PS4 (plugged into the Netduma)

4. My PS4 is connected with an ethernet cable to the Netduma. When I try to start my Call of Duty games I cant connect to the servers. When I do the same on a wireless connection everything works fine. 

Of course I also know that my setups is not optimal and that i should plug all my devices into the netduma, but when i tried that I couldnt connect to the internet. I enabled the Modem mode on my ISP hub, but sadly i wasnt able to find a DMZ function or manage to get the ISP hub into bridge mode.

5. I turned off the geo-filter, opened the ports ( it says my NAT is open ), i unplugged both Netduma and ISP hub several times, i tried the changing numbers trick on the Black Ops 3 starting screen and probably nearly any other adivce which i found in this forum.

 

I would like to know if this all has to do with the fact that I dont bridged my ISP hub or with the missing DMZ function. Is there something I can do?

 

Thank you for our help

 

PS: Sorry for the language, I am from Germany :)

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e38BimmerFN

e38BimmerFN

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If your modem is acting as a main host router in front of the R1 then this is a double NAT condition and isn't recommended. If you can bridge the first router/modem so that it's NAT is disabled, then the R1 will have the only NAT then PS will show correct NAT status using only uPnP. No Port Forwarding is needed in this configuration. This is the preferred configuration method for best performances. Contact your ISP to see if this modem modem support being bridged and if not, is there DMZ support?

 

If you can't bridge the first modem/router, Use the modem in Router Mode and use this routers DMZ and input the IP address the R1 gets on it's WAN port into the DMZ on the first router. PS should show NAT as TYPE 2 maybe 3 Then. Again, no Port Forwarding should be needed if using uPnP.

 

If the modem was in modem mode, then there would be no need for DMZ as the router portion of the modem should be disabled thus DMZ would not be available possibly.

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Netduma Fraser

Netduma Fraser

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Hey, welcome to the forum!

 

Modem mode is absolutely fine. As you said, recommended all devices connected to the R1. There should be no issue getting an internet connection unless you perhaps require PPPoE authentication which you'd be able to find the details for on the speedport interface and then input in the Duma WAN settings. If you're connecting via wifi and then by ethernet the R1 may detect it as a different device, in which case you would need to add that to the Geo-filter. Where are you located/where is your home location set to? Radius? etc

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AnthonyDavis23

AnthonyDavis23

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Thanks for the help!

 

I already checked my ISP HUB and sadly, I doesnt has a DMZ function. But I can disable the internet connection on my router (which I have tried) but still, after I plugged al devices in my Netduma ( as it said in the quick start guide ) I still cant get a internet connection going.

 

I checked my Router and it only has the function to enable the Modem Mode (PPPoE - Pass Through). The problem is, you only can tick "On" or "Off", but there is no space to input any WAN IP. 

Still, even when the Modem Mode is enabled I cant build a connection.

 

I tried to connect to the BO3 servers both, with geo-fiter on and with the filter disabled. I never get a connection on wired, Wifi works fine.

 

My home location is set to Berlin and I already tried a 2000 km radius and a 500 km radius, both didnt work.

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Netduma Fraser

Netduma Fraser

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What do you mean by disabled the internet connection? If you actually disabled the internet connection then the R1 wouldn't get a connection or do you mean you disabled its wireless functionality? 

 

Can you see any PPPoE authentication details on the hub? If you tick on then you won't need the WAN IP. Try: Power off both your hub and your NETDUMA. Power up the hub and after one minute, power up the NETDUMA. Now, reconnect all the devices to your NETDUMA and everything should have reverted back to factory settings. 

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Netduma Jack

Netduma Jack

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Thanks for the help!

 

I already checked my ISP HUB and sadly, I doesnt has a DMZ function. But I can disable the internet connection on my router (which I have tried) but still, after I plugged al devices in my Netduma ( as it said in the quick start guide ) I still cant get a internet connection going.

 

I checked my Router and it only has the function to enable the Modem Mode (PPPoE - Pass Through). The problem is, you only can tick "On" or "Off", but there is no space to input any WAN IP. 

Still, even when the Modem Mode is enabled I cant build a connection.

 

I tried to connect to the BO3 servers both, with geo-fiter on and with the filter disabled. I never get a connection on wired, Wifi works fine.

 

My home location is set to Berlin and I already tried a 2000 km radius and a 500 km radius, both didnt work.

 

Hey, welcome to the forum. Just wanted to check if there's an update on this?

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AnthonyDavis23

AnthonyDavis23

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What do you mean by disabled the internet connection? If you actually disabled the internet connection then the R1 wouldn't get a connection or do you mean you disabled its wireless functionality? 

 

Can you see any PPPoE authentication details on the hub? If you tick on then you won't need the WAN IP. Try: Power off both your hub and your NETDUMA. Power up the hub and after one minute, power up the NETDUMA. Now, reconnect all the devices to your NETDUMA and everything should have reverted back to factory settings. 

 

I am sorry, but I couldnt reply earlier. 

 

I probably just disabled the wireless function, but I tried it both, with wireless on and with wireless off, neither method worked. I still couldnt connect to the internet. I already tried to turn off the power on both devices, sadly it didnt work. 

My router has no PPPoE settings, you can just turn on the Modem Mode and thats it. There are no other settings. 

 

Also, after I turned on Modem Mode and PPPoE on my ISP Hub the blue box is still appearing ( saying "We have detected you are connected to another router ... )

 

I researched a bit and found out that others, who have the same ISP Hub as me, also had problems with the Modem Mode. 

Some say that when you have VDSL the PPPoE doesnt work probably. 

Is there someone on this forum who also has a Speedport from Telekom? Maybe they could help me out.

 

Nevertheless, is there something else what I can do? 

 

Also I wanted to ask for some advice for my wired connection problems. 

Why cant I connect to the game servers when I am wired? What could cause the problem? 

 

Thank you for all the help. It is really nice to have such an active customer support. Keep up the good work and maybe together we can get my Netduma running.  :)

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Netduma Fraser

Netduma Fraser

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No worries at all and thanks for all the info!

 

Post in the 1 on 1 section: http://forum.netduma.com/forum/66-request-1-on-1/and I will have a look. Please note I need around a days notice.

 

Please read this first before making the post: http://forum.netduma.com/topic/11450-read-before-posting-a-1-on-1-request/

 

Lets try a 1 on 1 :)

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AnthonyDavis23

AnthonyDavis23

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I have the same issue again!

 

I was playing CoD this morning wehen suddenly a message appeared on my PS4 screen (saying "LAN cable not connected) although my cable was plugged in the whole time.

Then I was disconnected from the servers. I unplugged the ethernet cable, waited a few seconds and then plugged it back into my PS4 and my Netduma. I ran a connection test on the PS4 and everything worked flawless (I even got an open Nat)

Then I started the game again but I wasnt able to connect to the online services ( getting the ABC error in the BO3 title screen)

 

I tried to boot the game without geofilter, I tried the changing numbers trick but nothing worked.

 

I will post a few screenshots of my Duma config page, maybe I messed up my settings 

 

https://gambetto.de/image/M3J

https://gambetto.de/image/M3y

https://gambetto.de/image/M3f

https://gambetto.de/image/M3m

https://gambetto.de/image/M3v

https://gambetto.de/image/M35

https://gambetto.de/image/M3A

https://gambetto.de/image/M3T

https://gambetto.de/image/M3l

https://gambetto.de/image/M36

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RedBull2k

RedBull2k

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To simplify, 

restore factory settings (duma)

Just set isp hub to modem mode, restart the isp hub,

plug duma port 1 to the port on isp hub that deals with ethernet PPPoE proberly port 1

go to wan settings on duma Enable PPPoE enter your details click apply,

 

Now you should get an internet connection

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RedBull2k

RedBull2k

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also remove your PPPoE settings in isp hub as you can only have 1 session with your username and password

after reading some more, the PPPoE pass-through has been removed from the latest firmware.

 

get a new modem.

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AnthonyDavis23

AnthonyDavis23

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Internet is also not the problem. I can do everything I want, I can browse the internet, can watch Netflix, only the gaming servers are giving me trouble. I connected my PC to the duma per wired connection and it worked like a charm, so it also cant be the Ethernet cable.

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RedBull2k

RedBull2k

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You spoke about using your hub in modem mode, that hasnt worked, and you asked if there was anything else you could do in an earlier post, so that is why i suggested a new modem that can handle pppoe passthrough.

 

What set up did you have working?

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AnthonyDavis23

AnthonyDavis23

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The setup which I have right now is the same one which worked a couple of hours ago. But since my LAN cable had some kind of disconnect I cant get it going again. I didnt change any settings, but after plugging the LAN cable back into the router I cant get it running again. My question is why is everything working apart from the call of duty servers? I already checked the server status, they are up and running perfectly fine.

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AnthonyDavis23

AnthonyDavis23

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Could the issue maybe be caused by an old ethernetcable? I connected my pc with the same ethernetcable which is normally connected to my ps4 and the loading times in google chrome are way longer compared to loading times when im connected wireless

 

so could it be a possible solution to change the lan cable?

 

Edit: Hmm I just took the Duma completely off the power and connected my PS4 with the said ethernet cable to my ISP Hub. This way I can play just fine, maybe it isnt the cable...

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