72826 Posted January 23, 2017 Share Posted January 23, 2017 Hello everyone, I've read through quite a few forum posts related to devices connected to the Netduma through WiFi disconnecting from the internet, and then reconnecting either by themselves, or after a reset of some sort. This happens frequently over a period of time, once and then it's alright, or does not happen at all. The reason I am posting is because I was not able to find a clear cut answer to what would fix this problem. Disabling iPv6 does not work, enabling or disabling WiFi Work-Around does not work. I thought it was the Geo-Filter at first, but the issue happens whether that is enabled or disabled. It happens when I use congestion control, or when I do not. I do not think this is a DHCP lease issue as I've had the Xbone both reserved and not reserved and the issue still occurs. This next information might be helpful in helping me diagnose the problem and find a solution. Usually when this happens, I am playing Halo 5 over WiFi, everything in my house is strictly WiFi to the Duma. I am booted from a game and the GUI of the game brings up the error message "Connection Lost: Your console has lost connection to the game server.", and "Connection Lost: You have been disconnected from the local network." From asking 343i employees, that means my console is losing connection to the internet. This next part varies, sometimes every device attached to the Duma is disconnected, sometimes it is just my Xbone, other times, I am not disconnected at all just booted from the game with that error message. I attempt to run speed tests as soon as I can after the disconnect has occurred but before I reboot anything (the reboot will fix it for varying lengths of time: ~5 minutes to 3 hours ). Some of the more interesting results are: Ping in excess of 1000ms. Packet Loss at 50% or greater, all the way up to 100% packet loss a few times Download speeds as low as 0.45mbps on a 25mbps connection. Upload speeds as low as 0.00mbps on an asynchronous 2.25mbps connection. I have noticed, when using the Network Monitor function that when disconnects occur the upload slams to 100% from a different device even when the Xbone is the only device using the internet. Sometimes the Network Monitor says the 100% upload usage is coming from a device that has the WiFi disabled and is not connected to the Duma in anyway. I am not sure if this has anything to do with it, but it has happened every time I've been watching the Network Monitor when I become disconnected. There are currently 18 devices attached to my Duma, but no more than 3-4 are using the internet at any given time. Further, this issue occurs frequently when the Xbone is the only device using the internet. I bring this up because I saw in another thread that a user thought it might be an issue of Duma memory for attached devices. I played outside of the NetDuma and I do not have the issue at all. In fact, I had ISP tech reps at my house today, they confirmed that the issue was not with their network, my modem, or my modems connection to their network. Any insight into this would be greatly appreciated. Also, I am currently running 1.03.6h rb-951g-2hnd. Thanks in advance! jb. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2017 Administrators Share Posted January 24, 2017 Hey, welcome to the forum! Please try the following: Use a WiFi analyser to find the least congested channel in your area. Then go to "Settings > WiFi" and choose the best one. Ensure your wireless devices are not automatically connecting to your ISP hubs WiFi. You should turn off the hub WiFi - to prevent interference with the NETDUMA WiFi and to ensure that all devices are connected to the R1 so Congestion Control can be used to eliminate local lag. In settings > WiFi change the security mode to PSK2. It is rare but wireless devices near the router could be causing interference. If you have tried all the above steps and are still experiencing the issue move any wireless devices away from the router to see if the issue continues. (This could be a wireless headset for example, not necessarily always a device using WiFi) Link to comment Share on other sites More sharing options...
72826 Posted January 24, 2017 Author Share Posted January 24, 2017 Hey, welcome to the forum! Please try the following: Use a WiFi analyser to find the least congested channel in your area. Then go to "Settings > WiFi" and choose the best one. Ensure your wireless devices are not automatically connecting to your ISP hubs WiFi. You should turn off the hub WiFi - to prevent interference with the NETDUMA WiFi and to ensure that all devices are connected to the R1 so Congestion Control can be used to eliminate local lag. In settings > WiFi change the security mode to PSK2. It is rare but wireless devices near the router could be causing interference. If you have tried all the above steps and are still experiencing the issue move any wireless devices away from the router to see if the issue continues. (This could be a wireless headset for example, not necessarily always a device using WiFi) I have done all of the above steps before posting my original message, I apologize for not making that clear. The problem still occurs. The WiFi on my internet hub is off. The Netduma won't let me change to a different channel other than 7, the one I am currently on and is recommended for me to be on by a WiFi Analyzer. My security is already PSK2. If there is any interference, it has not effected any previous router that I have had in the same spot that the Netduma is currently sitting. Nothing new has been added around the area except the Netduma.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2017 Administrators Share Posted January 24, 2017 Okay please factory reset from miscellaneous settings and see if that resolves your issue. Link to comment Share on other sites More sharing options...
72826 Posted January 25, 2017 Author Share Posted January 25, 2017 Okay please factory reset from miscellaneous settings and see if that resolves your issue. Still did not resolve my issue. Any other suggestions? Within' 30 minutes of the reset the problem reoccurred. Link to comment Share on other sites More sharing options...
72826 Posted January 25, 2017 Author Share Posted January 25, 2017 Okay please factory reset from miscellaneous settings and see if that resolves your issue. It seems now to only be temporarily booting me offline on my Xbone. Yet I can stay in my party chat with no problems? Link to comment Share on other sites More sharing options...
72826 Posted January 25, 2017 Author Share Posted January 25, 2017 I tried using an ethernet cable straight to the Duma. Instead of disconnecting from the game I get lag spikes at random intervals. I am assuming what are random spikes now would be disconnects if I were using WiFi. The way the game responds to the spikes almost seems like there are too many packets trying to go in and out at once, so it freezes frame until that clears up, usually after I have died/whatever the situation I was in. Link to comment Share on other sites More sharing options...
Zennon Posted January 25, 2017 Share Posted January 25, 2017 Test directly from your ISP modem/router with the Ethernet cable. If it persists try a new Ethernet cable. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 25, 2017 Netduma Staff Share Posted January 25, 2017 I tried using an ethernet cable straight to the Duma. Instead of disconnecting from the game I get lag spikes at random intervals. I am assuming what are random spikes now would be disconnects if I were using WiFi. The way the game responds to the spikes almost seems like there are too many packets trying to go in and out at once, so it freezes frame until that clears up, usually after I have died/whatever the situation I was in. I would recommend what Zennon suggested above, let us know whether it solves the problem. Link to comment Share on other sites More sharing options...
72826 Posted January 25, 2017 Author Share Posted January 25, 2017 Test directly from your ISP modem/router with the Ethernet cable. If it persists try a new Ethernet cable. I would recommend what Zennon suggested above, let us know whether it solves the problem. I am not sure why you two are asking me to switch Ethernet cables when the problem I am describing with the Ethernet cable is the same problem that I have with the WiFi just manifested differently because I am using an Ethernet cable instead of the WiFi. However, I did change Ethernet cables in hopes that some how, that was the problem, it was not, the lag spikes/disconnects continue regardless of which cable I use. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 25, 2017 Netduma Staff Share Posted January 25, 2017 I am not sure why you two are asking me to switch Ethernet cables when the problem I am describing with the Ethernet cable is the same problem that I have with the WiFi just manifested differently because I am using an Ethernet cable instead of the WiFi. However, I did change Ethernet cables in hopes that some how, that was the problem, it was not, the lag spikes/disconnects continue regardless of which cable I use. It's a difficult one; please post in the 1 on 1 section of the forum with dates / times you'll be available and Fraser will take a look. Link to comment Share on other sites More sharing options...
72826 Posted January 25, 2017 Author Share Posted January 25, 2017 It's a difficult one; please post in the 1 on 1 section of the forum with dates / times you'll be available and Fraser will take a look. Copy. Will do. Thank you, Jack! Link to comment Share on other sites More sharing options...
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