ColonicBoom Posted September 14, 2016 Share Posted September 14, 2016 Ok, I see from your screenshots that you have another router before your Netduma... Is the Netduma in the DMZ of the other router? Have you set a static IP for you Netduma (also in your other router's admin settings)? Have you disabled the wifi on the other router? Link to comment Share on other sites More sharing options...
jwiggs40 Posted September 15, 2016 Author Share Posted September 15, 2016 Not sure what before netduma means? I still dont know how to get DMz and where to find it. What does that mean? Static Ip means? I thought did diable wifi. I just searched for netduma r1 on my imac and then put in passcode. It connected my phone to netduma I do know that my imac was wifi before but now i how have it hardwired to netduma. Inly wifi now is my cell phone but i think it said something else was wireless . I thinknthats where i get lost when finding about static ip and dmz Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2016 Administrators Share Posted September 15, 2016 Make a post in the 1 on 1 section with dates/times you're available please. Link to comment Share on other sites More sharing options...
cranium2001 Posted September 15, 2016 Share Posted September 15, 2016 You need to make sure any port forwarding on your arris is deleted and put it in dmz as it states in the guided tour. "We've detected another device" blue box gives you the address you need. I just did this last week and thumbs up. Link to comment Share on other sites More sharing options...
jwiggs40 Posted September 15, 2016 Author Share Posted September 15, 2016 Can someone direct me on how to do this. I have been there but then it brings me to another website. Link to comment Share on other sites More sharing options...
toby jugs Posted September 15, 2016 Share Posted September 15, 2016 if you haven't done it already you should accept Frasers 1 on 1 offer, he'd be able to remote access your router and check all your settings and optimise it for if you allowed him to. Link to comment Share on other sites More sharing options...
toby jugs Posted September 15, 2016 Share Posted September 15, 2016 @ jwiggs, i see you made a request for a 1 to 1 but put it in someone elses thread. i'd go back and start a new thread in case it doesn't get seen. the new thread button is on the right hand side opposite the page buttons that are situated on the left hand side Link to comment Share on other sites More sharing options...
jwiggs40 Posted September 15, 2016 Author Share Posted September 15, 2016 @ jwiggs, i see you made a request for a 1 to 1 but put it in someone elses thread. i'd go back and start a new thread in case it doesn't get seen. the new thread button is on the right hand side near the top. ok , thanks man i appreciate it Link to comment Share on other sites More sharing options...
jwiggs40 Posted September 15, 2016 Author Share Posted September 15, 2016 i got into isp setting and unticked the 2.4 ghz wifi and 5ghz wifi. I also ticked the dmz I ALSO put the 192...... in the ip address below what the blue box said. anything else i have to do. that blue box is stil ther though Link to comment Share on other sites More sharing options...
jwiggs40 Posted September 15, 2016 Author Share Posted September 15, 2016 i just did a detailed network connection on my xbox and it said i only had 5.71mbps and 19 upload. i did a speedtest and it reaches over 200mbps but then says socket failed? i did a ping tes and i got thishttp://www.pingtest.net/result/151942747.png just rechecked on my xbox and now see 230mbps and 20 upload. Why so drastic a change in 5minutes. ? i also got a secuity message on cell phone saying i have weak secutiy on wifi Link to comment Share on other sites More sharing options...
cranium2001 Posted September 16, 2016 Share Posted September 16, 2016 https://netduma.com/support/faqs/how-do-i-get-an-open-nat/ Look through this page. I'm pretty sure it can help you. I know it's frustrating, bit once you figure it out you'll be happy you did. Add me on Xbox one if you want. Maybe I can help you in party chat to figure it out if you can't get the 1 on 1 with Fraser. It's cranium2001 on there too. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2016 Administrators Share Posted September 16, 2016 I will take a look at everything in your 1 on 1, I've posted a suggested time in your thread. Link to comment Share on other sites More sharing options...
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