AnonElliot Posted August 30, 2016 Share Posted August 30, 2016 Hey everyone , i have an issue with my duma , it seem to be a network problem but i can't figure it out , My problem is as soon as i turn on my duma i can't acces internet on my computer , i can't even acces the 192.168.1.1 , but the duma interface at 192.168.88.1 works , i don't understand why i have this issues , i've never had this before . Do you guys have any idea ? Link to comment Share on other sites More sharing options...
AnonElliot Posted August 30, 2016 Author Share Posted August 30, 2016 Please .. somebody have an idea ? Cause bo3 is literally unplayable in french , so much delay on everyone Link to comment Share on other sites More sharing options...
BIG__DOG Posted August 30, 2016 Share Posted August 30, 2016 how is your duma connected (set up)? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted August 30, 2016 Netduma Staff Share Posted August 30, 2016 How is your Netduma set up, and is it just your computer that has this issue? Can you connect on any other devices? Link to comment Share on other sites More sharing options...
abc123 Posted August 30, 2016 Share Posted August 30, 2016 did you follow the guide here? http://support.netduma.com/support/solutions/articles/16000022395-why-can-t-i-access-the-r1-interface- Link to comment Share on other sites More sharing options...
AnonElliot Posted August 30, 2016 Author Share Posted August 30, 2016 So first , my setup is correct , i have the red ethernet plug on my box and on the duma , and my two others ethernet ( pc and console plug on the duma ) , i don't have internet on either my computer or the console and not even on the duma interface ( i don't see the wan ip ) but i can access it . And i just notice that my local ip from my computer change when it is on with the duma . http://www.hostingpics.net/viewer.php?id=159810Screenshotfrom20160830205006.pngwithout the duma http://www.hostingpics.net/viewer.php?id=900605Screenshotfrom20160830205141.pngand with the duma on . Link to comment Share on other sites More sharing options...
abc123 Posted August 31, 2016 Share Posted August 31, 2016 So first , my setup is correct , i have the red ethernet plug on my box and on the duma , and my two others ethernet ( pc and console plug on the duma ) , i don't have internet on either my computer or the console and not even on the duma interface ( i don't see the wan ip ) but i can access it . And i just notice that my local ip from my computer change when it is on with the duma . http://www.hostingpics.net/viewer.php?id=159810Screenshotfrom20160830205006.pngwithout the duma http://www.hostingpics.net/viewer.php?id=900605Screenshotfrom20160830205141.pngand with the duma on . I think you are talking about having an ip of 192.168.88.X vs 192.168.1.X these are just subnets...i have 3 in my house...the don't mean a lot it is just the address to your internal network. Not having internet is weird but by the sound of it your ISP modem is an all-in-one router modem combo thing...you'll want to put that into bridge mode. If you are talking about on the Device Manager page if you have two routers the WAN IP should be something like WAN IP: 192.168.2.2this is normal...and fine although yours will be 192.168.1.X, like i said this is just an IP it doesn't really matter unless you are trying to talk between two subnets in the same house... Common Subnets: 192.168.1.X 192.168.2.X 10.0.0.X (Apple) 192.168.100.X Netduma uses 192.168.88.X but these numbers can be an octet: [0-254].[0-254].[0-254].[0-254] read more here: https://en.wikipedia.org/wiki/IPv4 So is the issue that you cannot access the internet from the netduma? if yes, please try putting the other router in bridge mode (DMZ at minimum) Link to comment Share on other sites More sharing options...
AnonElliot Posted August 31, 2016 Author Share Posted August 31, 2016 Ok , i don't know where the option to put it into bridge mode is , i didn't see anything like that on my interface . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 31, 2016 Administrators Share Posted August 31, 2016 The 88.1 address is the correct one to access the duma on. It sounds like you may require PPPoE authentication. Look on your ISP hub interface for PPPoE and if it contains a username/password. If so then you will need to input this into the duma WAN settings and apply. Then reboot the hub & duma and you should have an internet connection. Link to comment Share on other sites More sharing options...
AnonElliot Posted August 31, 2016 Author Share Posted August 31, 2016 No i don't see any PPPoe anywhere i'm sorry . Link to comment Share on other sites More sharing options...
AnonElliot Posted August 31, 2016 Author Share Posted August 31, 2016 I never had this issue before , i really don't get it , its like as soon as my netduma is setup and on , my internet connection is block Link to comment Share on other sites More sharing options...
abc123 Posted August 31, 2016 Share Posted August 31, 2016 Hey AnonElliot, can you please provide me with the model number of your ISP hub as well as the ISP's name Link to comment Share on other sites More sharing options...
AnonElliot Posted August 31, 2016 Author Share Posted August 31, 2016 The isp name is ORANGE ( french) , what do you mean by model number ? Link to comment Share on other sites More sharing options...
abc123 Posted August 31, 2016 Share Posted August 31, 2016 The isp name is ORANGE ( french) , what do you mean by model number ? look on the ISP hub it should have a model number on it somewhere. I need that information to give you more specific instructions: Here are the instructions i found without the above model number: http://www.techsupportforum.com/4611-how-setup-third-party-router-using-orange-broadband-service/ Link to comment Share on other sites More sharing options...
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