Dementedsphinx Posted June 28, 2016 Share Posted June 28, 2016 I have completed all the steps on the quick start guide up to step 7. When I type in the Ip address listed I get to a Mikro Tik interface, not the netduma interface. I feel as if i'm missing something. I have included an image to further illustrate what is happening. Any help would be appreciated, thanks. Link to comment Share on other sites More sharing options...
ColonicBoom Posted June 28, 2016 Share Posted June 28, 2016 Did you just update your firmware? Link to comment Share on other sites More sharing options...
Dementedsphinx Posted June 28, 2016 Author Share Posted June 28, 2016 Nope, the cable company came and did an install, then I followed the quick start guide and now i'm here. Link to comment Share on other sites More sharing options...
ColonicBoom Posted June 28, 2016 Share Posted June 28, 2016 I might be wrong but i think that's the router without the Netduma firmware on it - someone bricked one a while back and it looked like that. Someone will be along to confirm this later - I'm not certain Link to comment Share on other sites More sharing options...
Dementedsphinx Posted June 28, 2016 Author Share Posted June 28, 2016 I had a fear about that, thanks for the help. Link to comment Share on other sites More sharing options...
Zennon Posted June 28, 2016 Share Posted June 28, 2016 The firmware is missing I will edit the title so Fraser see the thread. Link to comment Share on other sites More sharing options...
Dementedsphinx Posted June 28, 2016 Author Share Posted June 28, 2016 Thank you. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted June 28, 2016 Share Posted June 28, 2016 And that's why you don't ever let your cable company touch your stuff. Link to comment Share on other sites More sharing options...
Dementedsphinx Posted June 28, 2016 Author Share Posted June 28, 2016 They literally refused to do the install without the router. So sad Link to comment Share on other sites More sharing options...
CleanSlate Posted June 28, 2016 Share Posted June 28, 2016 I remember seeing this on the forum and one of the staff mentioned about it voids your warranty with netduma. Link to comment Share on other sites More sharing options...
Dementedsphinx Posted June 29, 2016 Author Share Posted June 29, 2016 Is it not the same as a factory reset though? It's essentially just a blank slate, so putting software on it seems like a non issue, but I know very little about this subject. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted June 29, 2016 Share Posted June 29, 2016 Is it not the same as a factory reset though? It's essentially just a blank slate, so putting software on it seems like a non issue, but I know very little about this subject. Basically Netduma is a software company. They made the software and are using a Routerboard brand router to run their software. Kinda like installing Windows on a PC. Microsoft makes Windows, and HP or Dell make the PC. What your cable company did was flash the router with Routerboard software instead of the Netduma software which basically makes it useless as a Netduma R1 because the software isn't on it. Now I'm not calling you a liar, but if that is what actually happened... I would be livid and have my cable company pay to replace it. On the other hand, I'm sure Netduma will replace it for you provided you pay the shipping to send it back. Contact them at [email protected] and explain what happened as well as a link to this thread. I'm sure Fraser will reply to this in the morning and suggest the same thing. Link to comment Share on other sites More sharing options...
Dementedsphinx Posted June 29, 2016 Author Share Posted June 29, 2016 Alright, well that's pretty awful. Thank you for your help though. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 29, 2016 Administrators Share Posted June 29, 2016 Hey, welcome to the forum! Sorry to hear that, you shouldn't have to go without the power of the duma! Please email [email protected], include the link to this post and we will arrange for a replacement. Link to comment Share on other sites More sharing options...
Dementedsphinx Posted June 29, 2016 Author Share Posted June 29, 2016 Thank you so much, you guys have been great. Link to comment Share on other sites More sharing options...
Dillinger Posted June 29, 2016 Share Posted June 29, 2016 Sorry hear about your run thus far, but as soon as you get the replacement, come on back and we will help get you sorted and into the action. Link to comment Share on other sites More sharing options...
Dementedsphinx Posted June 29, 2016 Author Share Posted June 29, 2016 Awesome! I'm very excited. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 30, 2016 Administrators Share Posted June 30, 2016 Great as your issue will be resolved by email I'll close this thread. Feel free to open another Link to comment Share on other sites More sharing options...
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