Monzo Posted June 23, 2016 Share Posted June 23, 2016 I think I finally figured out what exactly is going on here with what the lag problem is. It seems like I'm having a problem with packet loss. I always use DSL Reports to figure out how to get the best connection, but every time I use it, it tells me I have F Quality, which means packet loss is more than 12%. I did more testing and it seems like It's been a huge problem the whole time. I changed ethernet cables and it isnt doing much to fix it. Is there any way to fix my packet loss problem? At one point it was A+ but then it went to F again an hour later. All help appreciated. Link to comment Share on other sites More sharing options...
Dillinger Posted June 23, 2016 Share Posted June 23, 2016 There isn't a quick and easy fix, most times, if this is indeed the case. The first thing I would recommend is downloading www.pingplotter.com and running (2) sets of equal tests. One for a couple of hours in the middle of the evening when everyone in your area is asleep and the network is quiet. This will be the base line for the lines outside of your house One for another couple of hours during PEAK TIME in your area. The best bet would be if no one was on your network when you ran this test, as this will best accurately show you what is happening when the entire neighborhood is sharing the same feed. Take those two runs and post up the screen shots. From there we can help determine if you have some problems locally, close to you, or if you have problems outside, down the street, etc which would be the responsibility of your ISP network guys. Link to comment Share on other sites More sharing options...
Monzo Posted June 23, 2016 Author Share Posted June 23, 2016 So use pingplotter late at night and use it during the day for a couple hours? The only problem i have with this is that i used it and it said there were no problems in the past, but i think that it didnt work right every time i used it. I used it a few times and it said no loss. But DSL Reports says that the quality is always an F. For once today it said A+ but then an hour later it went back to an F. I really dont think that ping plotter is gonna do anything since the problem is constant plus it didnt catch it in the past Link to comment Share on other sites More sharing options...
Monzo Posted June 23, 2016 Author Share Posted June 23, 2016 When it said A+, the game was working perfectly. No packet loss, no problems, all gunfights made sense, everything was working the way it should've been. I ran another test, went back to f, and everything went downhill again. I really dont think ping plotter is gonna be able to do anything if it didnt catch anything in the past. Link to comment Share on other sites More sharing options...
Dillinger Posted June 23, 2016 Share Posted June 23, 2016 If you are seeing that range from an A+ to an F within just a couple of hours of running tests, you have something wrong brother. It should never fluctuate that much. You said you changed cables, but have you made sure you got the right cables and that everything else in the home network is hand tight and well connected? If you are seeing THAT kind of change in such a small period of time, I would suspect this would be playing HAVOC on the rest of the neighborhood if this were a line problem (i.e. - Outside of your house). I'm not saying it doesn't happen. I worked in CATV for a long time and I have seen all sorts of flat out shit that people put up with because they don't want to deal with the hassle of calling and being home for an appt. However, when something on that side of things fluctuates that severely, it is usually a very simple fix as a piece of gear is flat not performing as expected. I'd recommend some more testing on your end for the home itself and I would definitely recommend running Ping Plotter to see what the line quality is like. YMMV, JD Link to comment Share on other sites More sharing options...
Monzo Posted June 23, 2016 Author Share Posted June 23, 2016 Alright, is there any idea of what could not be working properly (gear wise)? And if this means there is something definitely wrong, what can I do to fix it if you have an idea of what the problem could be? Link to comment Share on other sites More sharing options...
Dillinger Posted June 23, 2016 Share Posted June 23, 2016 Alright, is there any idea of what could not be working properly (gear wise)? And if this means there is something definitely wrong, what can I do to fix it if you have an idea of what the problem could be? I have a laundry list of things "I think" the problem could be, but that doesn't mean any of them are right...LOL If you have quality of an A+ at one moment, and the same test yields an "F" an hour or so later - you have a problem. That could be loose or bad wiring, it could be intermittent signal levels, which in turn causes auto adjusting of said levels, so you could see spikes and crap being introduced. You could have a dog/cat/rat/mouse chewed piece of wire somewhere that is breached just enough to allow ingress. I mean the list is pretty endless to be honest. Right now we don't know if the problem is 1) INSIDE of your house or 2) OUTSIDE of your house. Until we know which of those is true, we can't focus on what can be fixed and what is worth testing. The very first thing I would do, assuming what you have told me, is eliminate everything I can from the home network (turn it all off and power it all down) to run that set of tests. One at night and one during peak times. If the one at night is a train wreck and one during the day is about the same or only slightly worse, the problem is MOST LIKELY out of your control and would fall back on the ISP carrier to fix. We can help you with how to get them to accept that condition. Link to comment Share on other sites More sharing options...
Monzo Posted June 23, 2016 Author Share Posted June 23, 2016 Ok, so i should run ping plotter now, and then later at night run it again? if so, how long should i run each test? Link to comment Share on other sites More sharing options...
Dillinger Posted June 23, 2016 Share Posted June 23, 2016 Ok, so i should run ping plotter now, and then later at night run it again? if so, how long should i run each test? You really need two sample sets. You need one when everyone is asleep in your neighborhood or everything is "quiet". That is going to be what your network looks like under the least use, best case circumstances. That is your base. It will probably not get any better than that unless action is taken that is beyond your control. If your night time sample is shit, nothing else is going to matter until that is fixed. We need to confirm if this is the case. The second sample should be at prime/peak time when everyone is using the network (home from work, after dinner, streaming/Netflix and the like). It would help if this also was when you were trying to game, but try to find a happy medium. Now if the first sample is clean and the second sample is shit, we can narrow the testing further. If both samples are the same, shit, then you have a problem NO piece of gear being placed IN your house is going to fix, regardless of cost or manufacturer. The problem would be UPSTREAM of you. Link to comment Share on other sites More sharing options...
Monzo Posted June 23, 2016 Author Share Posted June 23, 2016 ok. I'll run ping plotter now to test things out, and then later on tonight ill use it as well. I'll do 2 hours each. 2 hours is enough? Link to comment Share on other sites More sharing options...
Dillinger Posted June 23, 2016 Share Posted June 23, 2016 Should be plenty. make sure you use a good host, other than Google at the moment for your target as Google is giving rogue errors. Link to comment Share on other sites More sharing options...
Monzo Posted June 23, 2016 Author Share Posted June 23, 2016 shoot, ive been using the google one that they gave me. Which one should i use? Link to comment Share on other sites More sharing options...
Dillinger Posted June 23, 2016 Share Posted June 23, 2016 Twitter or maybe Amazon(?). Something other than Google with a real high rate of reliability. Link to comment Share on other sites More sharing options...
Monzo Posted June 23, 2016 Author Share Posted June 23, 2016 ok. Here's the results. This is 2 hours. It says packet loss at 30 or more, and the jitter is unf******believable. Do you still want me to test it at night? From this could you tell me what could be happening just through this test? Link to comment Share on other sites More sharing options...
Monzo Posted June 23, 2016 Author Share Posted June 23, 2016 I can do a twitter one too. But not at the moment, might have to be tomorrow. Link to comment Share on other sites More sharing options...
ColonicBoom Posted June 23, 2016 Share Posted June 23, 2016 ok. Here's the results. This is 2 hours. It says packet loss at 30 or more, and the jitter is unf******believable. Do you still want me to test it at night? From this could you tell me what could be happening just through this test? That graph is only showing 10 mins of data (in case you thought it was showing 2 hours). But it doesn't look like it's showing any PL at the destination IP (8.8.8.8), rather there are hops along the route that are showing 100% PL. I'm not certain but I think this is not actually a problem as they are quite likely just hops that are not responding to ping requests and so show 100% PL. Not sure what's happening at hop 2 though... Perhaps your hub is not responding to ping requests - not sure, maybe there's a problem there (it's beyond me I'm afraid). The red 30 on the right hand side of the graph does not mean that you have 30% PL, that appears there because your preferences are set to 'graph packet loss at 30%'. Still, it is a quite a jittery looking graph though unfortunately. Link to comment Share on other sites More sharing options...
Monzo Posted June 23, 2016 Author Share Posted June 23, 2016 Ok, but when I do a DSL Report, it says I have an A+ in bufferbloat and an f in quality, which means packet loss. So how do I fix that? It doesn't make sense. No matter what setting I try I get An F grade in quality. What should I do to fix it? Link to comment Share on other sites More sharing options...
Monzo Posted June 24, 2016 Author Share Posted June 24, 2016 It's telling me that i cannot use a longer time graph unless i pay for the program. So what should we do? Cause i definitely think it's a packet loss problem. DSLReports even said quality was an F, which is what they're saying is packet loss. Is there any way to improve that? I need an answer soon please Link to comment Share on other sites More sharing options...
ColonicBoom Posted June 24, 2016 Share Posted June 24, 2016 oh right, you're out of the trial period I guess. Why do you think it's packet loss that's affecting your network? How do you know that 'quality' on DSLreports means packet loss? (I've found the DSLreports FAQ now so I have the answer) There's probably not any setting you can change to fix packet loss anyway, it's likely a failure of something somewhere, could be wiring, could be congestion. Is it like this all the time? Or has it just started happening? Is your ISP having issues? Link to comment Share on other sites More sharing options...
Monzo Posted June 24, 2016 Author Share Posted June 24, 2016 Because I looked into the forum and it gives you a brief description of what each grade does and means, and it says that quality is Packet loss. And they said if you get an F for that, It's a big problem. No matter what i do to counter it, I keep getting an F. So i think it can be a modem problem, or something that i dont know. That's why I'm asking you guys if you have any info on this and if you guys know if there is a way to fix it. Link to comment Share on other sites More sharing options...
ColonicBoom Posted June 24, 2016 Share Posted June 24, 2016 Is it like this all the time? Or has it just started happening? Is your ISP having issues? Link to comment Share on other sites More sharing options...
Monzo Posted June 24, 2016 Author Share Posted June 24, 2016 It's like this all the time. I lose a lot of gunfights and I'm starting to think it's the ISP, but i dont know. I noticed like when i'm in gunfights it seems like the bullets dont register correctly or the FPS seems a little off. That's why I think it's a packet loss problem. Link to comment Share on other sites More sharing options...
Zennon Posted June 24, 2016 Share Posted June 24, 2016 The PL shown in the pp plot is a router in the tracert that does not respond to pings. The 10ms of jitter you have maybe an ISP issue, but without other plots to other IP's you are not giving us a wide enough sample to go on. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 24, 2016 Netduma Staff Share Posted June 24, 2016 Also, it looks like you did that ping plotter at peak time; which will affect the results. So could you try doing it at non-peak time and see if you receive similar results? If you don't, your problem could just be peak time congestion. And as Zennon said, could you try out some different IP's too? Link to comment Share on other sites More sharing options...
Monzo Posted June 24, 2016 Author Share Posted June 24, 2016 Well here's the thing. The Duma is set to only use connections that are wired. The only things that are connected to the Duma are my ps4 and my computer, which are wired. Everything else is connected through another router. So there shouldn't be a problem connection wise, THATS why i'm saying it seems to be apacket loss problem. I can't use ping plotter anymore because the trial is done, is there anything i can do at this point? Link to comment Share on other sites More sharing options...
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