Rapid IlluZioN Posted July 22, 2016 Author Posted July 22, 2016 Im on Sky so not up on VM but why not sign up and post your problem HERE im sure you will get help. Im on to virgin media now . I have to ring a premium tech support number and they have to add it
RADDY1993 Posted July 22, 2016 Posted July 22, 2016 Im on to virgin media now . I have to ring a premium tech support number and they have to add it Let us know how you get on.
Rapid IlluZioN Posted July 22, 2016 Author Posted July 22, 2016 Let us know how you get on. Well they were very unhelpful and useless, no idea what port forwarding and dmz was and said they don't do it. gave me the premium number and it just rings out
Administrators Netduma Fraser Posted July 24, 2016 Administrators Posted July 24, 2016 Well they were very unhelpful and useless, no idea what port forwarding and dmz was and said they don't do it. gave me the premium number and it just rings out What?! That's ludicrous. Post in the 1 on 1 section and I'll take a look at the Virgin settings
Rapid IlluZioN Posted July 24, 2016 Author Posted July 24, 2016 What?! That's ludicrous. Post in the 1 on 1 section and I'll take a look at the Virgin settings I live in Ireland and we have a call center and we actually work for EE the network in the UK. There techinal side if anybody is with them, is basically like virgin media tech support, THERE SHOCKING.. they tried sending me out a old router which apparently has the settings but doesn't support the speeds I get, so that's out of the question. there premium number is 1.20euro per minute which is a lot considering they don't have a clue and I'll be on the phone for ages. but it's look likes it's the only way.. how do I post a 1 on 1 sorry ? I also requested to speak a manager in tech. since I work in a call centre, I no how it works and if there trying to fob you off, The manager didn't even no what port forwarding was
Administrators Netduma Fraser Posted July 25, 2016 Administrators Posted July 25, 2016 That is mental! Post here http://forum.netduma.com/forum/66-request-1-on-1/, link me to this thread and include what days/times you're available.
Rapid IlluZioN Posted July 25, 2016 Author Posted July 25, 2016 That is mental! Post here http://forum.netduma.com/forum/66-request-1-on-1/, link me to this thread and include what days/times you're available. any time I put the virgin media on modem mode, the internet stops working
Administrators Netduma Fraser Posted July 26, 2016 Administrators Posted July 26, 2016 When you put it in modem mode reboot the R1 and you should have internet. If not connect directly to the hub with a PC and see if you have internet
Rapid IlluZioN Posted July 26, 2016 Author Posted July 26, 2016 When you put it in modem mode reboot the R1 and you should have internet. If not connect directly to the hub with a PC and see if you have internet Okay so put virgin media hub on modem mode and rebooting R1 and nothing, still says have no internet, have tried everything
Rapid IlluZioN Posted July 26, 2016 Author Posted July 26, 2016 Tbh the only option that looks like it will work, is to call virgin media premium techinal support and ask them, modem mode does not seem to work
Netduma Staff Netduma Jack Posted July 26, 2016 Netduma Staff Posted July 26, 2016 If you can't get internet access by directly connecting the modem to a computer with an ethernet cable, and you've tried other cables, then the issue is 100% with Virgin; and I find it ridiculous that their tech support is inept with regards to... Tech support. *Sigh*
Rapid IlluZioN Posted July 26, 2016 Author Posted July 26, 2016 If you can't get internet access by directly connecting the modem to a computer with an ethernet cable, and you've tried other cables, then the issue is 100% with Virgin; and I find it ridiculous that their tech support is inept with regards to... Tech support. *Sigh* okay basically wrote to virgin media on chat, and were much more helpful that ringing them. the reason port forwarding isnt there is becuase the modem is ipv6 and port forwarding works better on ipv4, so they revert it to ipv4
Rapid IlluZioN Posted July 26, 2016 Author Posted July 26, 2016 Okay I now have port forwarding and DMZ mode on the virgin media router, if i connect my computer to the virgin hub Plex works outside the house but when connected to the netduma it doesn't. so basically what do i need to do now ?
Netduma Staff Netduma Crossy Posted July 26, 2016 Netduma Staff Posted July 26, 2016 Okay I now have port forwarding and DMZ mode on the virgin media router, if i connect my computer to the virgin hub Plex works outside the house but when connected to the netduma it doesn't. so basically what do i need to do now ? Now you need to put the Netduma in the Virgin media router's DMZ. Then disable all port forwarding on then virgin media router (if you've added any). Probably best to give them both a reboot too once you've done that. Then, either the Plex server will open the ports automatically on the Netduma using UPnP or you'll have to add them your self. Whatever you did to get it work on the Virgin media router, you should be able to do the same on the Netduma to get it to work
Rapid IlluZioN Posted July 26, 2016 Author Posted July 26, 2016 Now you need to put the Netduma in the Virgin media router's DMZ. Then disable all port forwarding on then virgin media router (if you've added any). Probably best to give them both a reboot too once you've done that. Then, either the Plex server will open the ports automatically on the Netduma using UPnP or you'll have to add them your self. Whatever you did to get it work on the Virgin media router, you should be able to do the same on the Netduma to get it to work Okay quick question, how do I put the netduma into the virgin router's DMZ ? when i click into the DMZ in the virgin media its asking for a IP address ?
Rapid IlluZioN Posted July 26, 2016 Author Posted July 26, 2016 THIS THREAD CAN BE CLOSED PLEASE Finally got it working, thanks everyone for the help, much appreciated
Netduma Staff Netduma Crossy Posted July 26, 2016 Netduma Staff Posted July 26, 2016 Fantastic. I'll close the thread - feel free to make another with any more questions
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