JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 Yes. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 20, 2016 Share Posted May 20, 2016 I'm in a better mood today, I apologise for losing my rag with you yesterday McGrady. I know from personal experience that networking can be extremely frustrating and that you just want everything to work so you can get on with stuff. So... You can access the Netduma admin via wifi from your laptop right? And you have access to the internet through the Netduma too, yes? (so we know that the modem and Netduma are communicating) But the Xbox One is giving you grief and is not visible on the Netduma at all (as Fraser said, there's no unknown devices)? You've got UPnP turned on in the Netduma settings too? Are you connecting the Xbox to the Netduma with an ethernet cable? Can you try a new ethernet cable just in case that one is a bit dodgy? Can you turn off the Xbox and the Netduma and the modem for 5 mins, then restart the modem (and wait a few mins), then restart the Netduma (again wait a few mins), then turn on the Xbox and see if it then connects automatically? Link to comment Share on other sites More sharing options...
JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 No problem at all, boom. I can connect perfectly fine via wifi to every device I have. My Xbox is not visible at all. I've tried 3 different Ethernet cables. I've turned off my modem along with the net Duma several times. I also did a hard reset on my Xbox too-no luck! Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 20, 2016 Share Posted May 20, 2016 No problem at all, boom. I can connect perfectly fine via wifi to every device I have. My Xbox is not visible at all. I've tried 3 different Ethernet cables. I've turned off my modem along with the net Duma several times. I also did a hard reset on my Xbox too-no luck! This is very strange, let me try to get some of the other technical people to look in here... We could really do with someone using the same modem as you who has it setup already. I'm sure it's something really simple but my setup is completely different to yours. Link to comment Share on other sites More sharing options...
KindaBusted Posted May 20, 2016 Share Posted May 20, 2016 Very odd. I would return the asus though. The duma is way better for gaming. I spent over $600 on routers b4 finding the duma. Can you use ethernet for your xbox? Try to manually insert your info into xbox. Let me know if you need help. Link to comment Share on other sites More sharing options...
JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 The Asus is flawless though so I won't return it yet. I guess send me info in regards to manually inserting the info but I'm not thrilled to have to try that. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 20, 2016 Share Posted May 20, 2016 Wait, are you trying to connect the Xbox over wireless too? That was the ethernet cable I meant to replace, the one to the Xbox. Then problem sounds like the DCHP is messed up and needs to 'forget' everything. I've had this before, if you turn everything (everything in the network) off for long enough that the devices all clear their RAM then when you boot them up in order (modem > Netduma > Xbox) then they will reconnect fresh and this usually solves the problem. Clear the Xbox cache too by unplugging it from the power brick and pressing the 'xbox on' button a few times, then plug it back into the brick and wait for the brick's light to change colour. You have to leave everything off for long enough to clear the RAM though, 5 minutes is recommend but 10 mins makes sure. Also, when you turn devices on again you have to give them long enough to boot up fully before the next one gets turned on (again i give them 5 mins). I have an Asus in my network too - ISP hub > Netduma > Asus > Devices. But I wouldn't recommend complicating it further until we've found your Xbox. Link to comment Share on other sites More sharing options...
JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 No I haven't tried connecting via wireless. When I get off from work, I'll give this a shot. Link to comment Share on other sites More sharing options...
KindaBusted Posted May 20, 2016 Share Posted May 20, 2016 I also have an Asus in my network it was the last router I got before the Duma. Trust me though the Duma is better by a long shot for gaming. It really depends on what kinda gamer you are. If your more casual then honestly it doesn't matter. However if you play shooters and you shoot someone and you know you hit yet it doesn't count then the Duma is for you. I'm around if you need any network help. I know that most people just wanna plug and play the Duma does need some setup however. It almost forces you to learn about you network. Witch is a good thing. How To Setup Manually- Goto 192.168.88.1 in your browser Device Manager The big Edit Button Insert your Speeds Now you can edit IP' for each device (AKA Static IP) (I like to do this in an order I can remember Xbox One .100, Wii U .101, Phone 102 and so forth) Ok now the Xbox side- Settings Network (First try this trick- Test multiplayer connection (ok now before the next screen all bumpers and triggers) if done correctly then you'll have a screen that has a bunch of info such as speed ping mtu and nat status. This trick should switch your nat if ever strict. Now if you can't get an IP on your Xbox try this- Settings Network Advanced settings Alternate MAC adderss Clear or Settings Network Advanced Settings Manual IP Settings (insert the ip you used on the router side so .100 or .101 so forth DNS is 192.168.88.1 If you need any help I'll keep an eye out. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 20, 2016 Share Posted May 20, 2016 My Asus is just an access point for the 5Ghz wifi anyway - I let the Netduma do the work other than that. How To Setup Manually- Goto 192.168.88.1 in your browser Device Manager The big Edit Button Insert your Speeds Now you can edit IP' for each device (AKA Static IP) Just checking but doesn't the Duma need to be able to see the Xbox before you can set an IP for it? Link to comment Share on other sites More sharing options...
JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 That was what I was going to say, boom. I plan on trying your option in a few hours. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 20, 2016 Share Posted May 20, 2016 That was what I was going to say, boom. I plan on trying your option in a few hours. I'll keep an eye out for how you get on, going to play some Xbox this evening (empty house = gaming + eating). Just make sure you leave everything off for a bit to clear the RAM - otherwise we'll go round in circles (and we'll both get pissed off) Link to comment Share on other sites More sharing options...
JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 I'm giving this a final go If this doesn't work-I would think it's safe to say that I've exhausted all resources Link to comment Share on other sites More sharing options...
JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 The Dumas been unplugged-got a timer going right now lol Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 20, 2016 Share Posted May 20, 2016 The Dumas been unplugged-got a timer going right now lol make sure your modem is also unplugged, everything should be including the xbox one to be sure... Link to comment Share on other sites More sharing options...
JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 Roger that. Link to comment Share on other sites More sharing options...
JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 Followed all of those steps-tried all additional ports-used the brand new Ethernet cord provided-used the same Ethernet cable that works perfectly on my Asus router-nothing. The Duma does not pick it up in the device section. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted May 20, 2016 Netduma Staff Share Posted May 20, 2016 Is the Xbox definitely connecting with an automatic IP? If it is then can you try connecting with a static IP. Instructions for doing all that can be found here Link to comment Share on other sites More sharing options...
JMcGrady Posted May 20, 2016 Author Share Posted May 20, 2016 It's not picking anything up from the net Duma so therefore, not internet connection. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted May 20, 2016 Netduma Staff Share Posted May 20, 2016 It's not picking anything up from the net Duma so therefore, not internet connection. If you're free now, come into the chat room and I can try and help you fix it. It is faster to talk in there than in a thread Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 20, 2016 Share Posted May 20, 2016 also, try a different port on the Netduma just in case Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 21, 2016 Share Posted May 21, 2016 If you're free now, come into the chat room and I can try and help you fix it. It is faster to talk in there than in a thread Did you sort it Crossy? Link to comment Share on other sites More sharing options...
JMcGrady Posted May 21, 2016 Author Share Posted May 21, 2016 Unfortunately, no. Got it to work briefly but then it kept dropping connection and disappearing from my client list. I've let Fraser know so I'm hoping we can close this out and finish. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 23, 2016 Share Posted May 23, 2016 Unfortunately, no. Got it to work briefly but then it kept dropping connection and disappearing from my client list. I've let Fraser know so I'm hoping we can close this out and finish. It's a weird one this. I'm sure Fraser will be able to sort you out though Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 23, 2016 Administrators Share Posted May 23, 2016 I believe you've emailed regarding a refund/replacement. Is that correct? If not I will look further into your issue. Link to comment Share on other sites More sharing options...
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