JMcGrady Posted May 19, 2016 Posted May 19, 2016 I setup up my new router last night and from a wifi perspective, everything worked great. Tried setting in up on my Xbox one, which is the main thing I bought it for, and I could not get online and showed a strict NAT. Any help is appreciated.
ColonicBoom Posted May 19, 2016 Posted May 19, 2016 When creating a support thread you should follow the info in the pinned post: http://forum.netduma.com/topic/11776-please-read-before-posting-a-support-thread/ It could be a lot of things and if you don't tell us where your settings are at and what you've tried, then we don't know where to start. Off the top of my head, enable the UPnP checkbox in 'settings > UPnP'
JMcGrady Posted May 19, 2016 Author Posted May 19, 2016 Thanks, boom. I created this thread per a netduma rep who followed up to my email. I apologize for not checking into it more and will try this option when I get home in a bit.
ColonicBoom Posted May 19, 2016 Posted May 19, 2016 Thanks, boom. I created this thread per a netduma rep who followed up to my email. I apologize for not checking into it more and will try this option when I get home in a bit. No need to apologise mate, you'll just get more answers quicker (and a resolution) if you have a bit more info is all. Hopefully UPnP is all it is...
JMcGrady Posted May 19, 2016 Author Posted May 19, 2016 I reset the router thinking I was going to return in but now when I try to set it up, it won't take the password.
Administrators Netduma Fraser Posted May 19, 2016 Administrators Posted May 19, 2016 Has your issue been resolved now? For NAT http://wiki.netduma.com/doku.php?id=how_do_i_open_my_nat
JMcGrady Posted May 19, 2016 Author Posted May 19, 2016 Unfortunately, no. Still strict NAT and cannot connect online to Xbox live
JMcGrady Posted May 19, 2016 Author Posted May 19, 2016 Unfortunately, no. Still strict NAT and cannot connect online to Xbox live
ColonicBoom Posted May 19, 2016 Posted May 19, 2016 We need to know your setup... Do you have an isp modem or modem/router combo? Is this combo in modem mode or 'bridge' mode or have you put the Netduma in it's DMZ? Can you see you Xbox in 'devices' on the Netduma? Can you access the internet through the Netduma at all?
JMcGrady Posted May 19, 2016 Author Posted May 19, 2016 I have a isp modem and the net Duma router only. I haven't done any additional steps other than getting it powered up and checking if my wifi works which it does.
ColonicBoom Posted May 19, 2016 Posted May 19, 2016 Have you been through the Wiki setup guides? http://wiki.netduma.com/doku.php?id=installation_landing_page Methinks this could be the PPPoE (which I can't access in the guide for some reason). Also, here's the quickstart guide... http://www.netduma.com/netduma-quickstart.pdf Who is your ISP and what model is your modem?
JMcGrady Posted May 19, 2016 Author Posted May 19, 2016 The PPPoE guide did not work and when I enabled it, it completely shut out my internet. I live in the states and have time warner cable with a Motorola surfboard
JMcGrady Posted May 19, 2016 Author Posted May 19, 2016 I'm just going to return the router. I don't feel this is my error and shouldn't have to spend all this time on setting up. Nonsense. Thank you for your time and help.
ColonicBoom Posted May 19, 2016 Posted May 19, 2016 I'm just going to return the router. I don't feel this is my error and shouldn't have to spend all this time on setting up. Nonsense. Thank you for your time and help. No, you're absolutely right, you shouldn't have to put in any effort at all, should I just fly over to set it up for you? Good effort though, at least you got it out of the box. *Quick disclaimer: I'm not staff, I don't work for Netduma, I don't speak for Netduma, I speak for me alone here, I'm just a customer like you (evidently not at all like you though).
JMcGrady Posted May 19, 2016 Author Posted May 19, 2016 My post stated no internet connection/strict NAT on Xbox one-never did I state I had 0 internet. I mentioned multiple times that I had wireless connection. If you think I had an attitude when I said thank you for your time and help, well I guess I need to brush up thanking someone. But thank you for being rude back to my thank you. All the best.
ColonicBoom Posted May 19, 2016 Posted May 19, 2016 That's my mistake, I misread and thought you had no internet. The wireless connection just means that the Netduma is transmitting a wireless signal, it doesn't mean that it is set up to play Xbox already. People on here are very helpful, the staff and the 'normal' people too, I've been sitting here not playing on my Xbox because I was going to help you but now I'm thinking... "I don't feel this is my error and shouldn't have to spend all this time on setting up." You can't have this attitude if you want help, you shouldn't really have this attitude with anything. But you're not my child so I'll leave it at that. Someone else will come along later and help you I'm sure. You should go through the wiki and, once you've made sure that you've at least tried to follow it and set it up, then you should post your settings so we can problem shoot. It looks at the moment that you don't actually want to try to set it up properly though so there's nothing that I can do to help you.
Administrators Netduma Fraser Posted May 20, 2016 Administrators Posted May 20, 2016 Check the device manager, is there a nameless or unnamed device? Check the IP with the IP on network settings of the Xbox. Make the Xbox connect using automatic network settings. Make sure there is nothing enabled on the Geo-filtering page.
JMcGrady Posted May 20, 2016 Author Posted May 20, 2016 There was no device listed and the Xbox is set to automatic.
JMcGrady Posted May 20, 2016 Author Posted May 20, 2016 I was able to buy a buy a brand new Asus AC 3100 router last night and was up and running within 20 minutes with an open NAT. I truly feel there could be an issue with the router.
A7Legit Posted May 20, 2016 Posted May 20, 2016 Netduma works fine with UPNP over 3 consoles for me. It changed the ports but they all allow OpenNAT types for every console.
A7Legit Posted May 20, 2016 Posted May 20, 2016 These particular ports, because they aren't all the "common" ports.
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