killah247 Posted February 11, 2016 Share Posted February 11, 2016 I've upgraded my netduma to 1.03.06 and now my netduma isn't working it's got no Internet connection and I can't even press the reset button because it don't do nothing and my lights are staying solid green when they usually flash when working , can anyone help please ? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted February 11, 2016 Netduma Staff Share Posted February 11, 2016 Hey, welcome to the forum What version where you on before upgrading? Did you keep both the check boxes ticked? Is the 'Netduma R1' wifi being broadcast? Link to comment Share on other sites More sharing options...
killah247 Posted February 11, 2016 Author Share Posted February 11, 2016 Thanks 1.03.05 I think and yes both boxes where ticked and no the wifi is not working Link to comment Share on other sites More sharing options...
Mredge Posted February 11, 2016 Share Posted February 11, 2016 Try reseting via the back of the hub mate. Keep the reset button in for about 5 seconds Link to comment Share on other sites More sharing options...
secretface Posted February 11, 2016 Share Posted February 11, 2016 Mine had a melt down like this I had to hold that reset button in for a while just to get it back working and online again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 11, 2016 Administrators Share Posted February 11, 2016 Try the reset from the back as stated. If that does not work please follow this guide Link to comment Share on other sites More sharing options...
killah247 Posted February 11, 2016 Author Share Posted February 11, 2016 I've held the reset button for a whole minute and still isn't resetting it don't do nothing at all like it's not working Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 12, 2016 Administrators Share Posted February 12, 2016 I've held the reset button for a whole minute and still isn't resetting it don't do nothing at all like it's not working If you did that guide above & you can't access the interface and wifi isn't broadcasting then sounds like it is bricked. Iain said it is impossible to brick going from .5 - .6 so you must have been on a lower version. Please email [email protected] and state what's happened and we can advise further. It is likely you'll need to pay to return it and we'll replace it Link to comment Share on other sites More sharing options...
willphule Posted February 12, 2016 Share Posted February 12, 2016 I am afraid Iain is wrong, It is not impossible - unlikely perhaps, but not impossible. it also happened to me. I have been building, using, repairing & upgrading pc equipment for several decades, including modems & routers, and I can promise you I followed your upgrade instructions perfectly and I was on 1.03.5m Link to comment Share on other sites More sharing options...
killah247 Posted February 12, 2016 Author Share Posted February 12, 2016 I've tryed to connect using 192.168.1.1 but because I have no Internet connection to the duma it won't connect to net .... Link to comment Share on other sites More sharing options...
killah247 Posted February 12, 2016 Author Share Posted February 12, 2016 where do i have to send it back to get a replacement ? Link to comment Share on other sites More sharing options...
Alex Posted February 12, 2016 Share Posted February 12, 2016 I've tryed to connect using 192.168.1.1 but because I have no Internet connection to the duma it won't connect to net .... Did you try and connect to 192.168.88.1? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 13, 2016 Administrators Share Posted February 13, 2016 I've tryed to connect using 192.168.1.1 but because I have no Internet connection to the duma it won't connect to net .... Following the guide means you isolate the duma so it's not connected to your ISP hub. Could you access the interface from that IP when isolated and ethernet into port 2? where do i have to send it back to get a replacement ? If the above does not work please email [email protected] and we can advise you further there Link to comment Share on other sites More sharing options...
killah247 Posted February 14, 2016 Author Share Posted February 14, 2016 I've already sent a email and its telling me to put a topic on the forum Link to comment Share on other sites More sharing options...
ByMgRs Posted February 14, 2016 Share Posted February 14, 2016 I've already sent a email and its telling me to put a topic on the forum I believe that is an automated response! Ignore the response email, Fraser or Iain will get back to you soon for sure Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 15, 2016 Administrators Share Posted February 15, 2016 I've already sent a email and its telling me to put a topic on the forum I believe that is an automated response! Ignore the response email, Fraser or Iain will get back to you soon for sure ByMgRs is correct, it's an automated response to any email that comes in. You should receive a response today. Link to comment Share on other sites More sharing options...
killah247 Posted February 15, 2016 Author Share Posted February 15, 2016 I haven't received anything yet. .. how long will it be because I want my netduma back up and running ... I just need a replacement Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 16, 2016 Administrators Share Posted February 16, 2016 Have you now received a response? Link to comment Share on other sites More sharing options...
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