Upgraded my netduma to 1.03.06 but now netduma not working

[killah247]

I've upgraded my netduma to 1.03.06 and now my netduma isn't working it's got no Internet connection and I can't even press the reset button because it don't do nothing and my lights are staying solid green when they usually flash when working , can anyone help please ?

[Netduma Crossy]

Hey, welcome to the forum

 

What version where you on before upgrading? Did you keep both the check boxes ticked? Is the 'Netduma R1' wifi being broadcast?

[killah247]

Thanks

1.03.05 I think and yes both boxes where ticked and no the wifi is not working

[Mredge]

Try reseting via the back of the hub mate. Keep the reset button in for about 5 seconds

[secretface]

Mine had a melt down like this I had to hold that reset button in for a while just to get it back working and online again.

[Netduma Fraser]

Try the reset from the back as stated. If that does not work please follow this guide

[killah247]

I've held the reset button for a whole minute and still isn't resetting it don't do nothing at all like it's not working

[Netduma Fraser]

I've held the reset button for a whole minute and still isn't resetting it don't do nothing at all like it's not working

 

If you did that guide above & you can't access the interface and wifi isn't broadcasting then sounds like it is bricked. 

 

Iain said it is impossible to brick going from .5 - .6 so you must have been on a lower version. 

 

Please email [email protected] and state what's happened and we can advise further. It is likely you'll need to pay to return it and we'll replace it

[willphule]

I am afraid Iain is wrong, It is not impossible - unlikely perhaps, but not impossible. it also happened to me.

 

I have been building, using, repairing & upgrading pc equipment for several decades, including modems & routers, and I can promise you I followed your upgrade instructions perfectly and I was on 1.03.5m

[killah247]

I've tryed to connect using 192.168.1.1 but because I have no Internet connection to the duma it won't connect to net ....

[killah247]

where do i have to send it back to get a replacement ?

[Alex]

I've tryed to connect using 192.168.1.1 but because I have no Internet connection to the duma it won't connect to net ....

Did you try and connect to 192.168.88.1?

[Netduma Fraser]

I've tryed to connect using 192.168.1.1 but because I have no Internet connection to the duma it won't connect to net ....

 

Following the guide means you isolate the duma so it's not connected to your ISP hub. Could you access the interface from that IP when isolated and ethernet into port 2? 

 

where do i have to send it back to get a replacement ?

 

If the above does not work please email [email protected] and we can advise you further there

[killah247]

I've already sent a email and its telling me to put a topic on the forum

[ByMgRs]

I've already sent a email and its telling me to put a topic on the forum

I believe that is an automated response! Ignore the response email, Fraser or Iain will get back to you soon for  sure

[Netduma Fraser]

I've already sent a email and its telling me to put a topic on the forum

I believe that is an automated response! Ignore the response email, Fraser or Iain will get back to you soon for  sure

 

ByMgRs is correct, it's an automated response to any email that comes in. You should receive a response today.

[killah247]

I haven't received anything yet. .. how long will it be because I want my netduma back up and running ... I just need a replacement

[Netduma Fraser]

Have you now received a response?