dDryz Posted May 13, 2016 Share Posted May 13, 2016 Hello, My version is 1.03.3 and I would like to upgrade. I have remote support ticket. Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 13, 2016 Author Administrators Share Posted May 13, 2016 I would like to upgrade to this my current version 1.03.3 I have checked box to allow remote access to Netduma tech support You're good to go. Please do not reboot before upgrading the router. Upgrade me bro. Version 1.03.3. Remote access checked We could not access your router. Please ensure the R1 is in the DMZ of your ISP hub. If you choose to upgrade without contacting us you could completely break your router. You will then need to pay for the router to be returned to our office in the UK and then sent back to your home. DO NOT ATTEMPT TO UPGRADE BY DOING EACH UPGRADE IN SEQUENCE how to returned to the office in UK what is the adris Are you saying you tried to upgrade the router yourself when you were on a lower version and you can't access the interface now? i still have v. 1.03.3 and would like the upgrade. i have remote support ticked. thank you. You're good to go. Please do not reboot before upgrading the router. Link to comment Share on other sites More sharing options...
rusty_b Posted May 13, 2016 Share Posted May 13, 2016 i probably rebooted the router after you went into it. i am working with mods on some other technical difficulties i am having with the router and they suggested a reboot. could you go back in and fix it so i can upgrade. thank you Link to comment Share on other sites More sharing options...
rusty_b Posted May 15, 2016 Share Posted May 15, 2016 still waiting on the go ahead to upgrade. i know this is the second time but the first time i believe i rebooted the router after the administrator fixed it so i could upgrade. i was having other problems with my router and the mods had me reboot and ultimately do a reset. still on v. 1.03.3. remote support ticked Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 16, 2016 Author Administrators Share Posted May 16, 2016 still waiting on the go ahead to upgrade. i know this is the second time but the first time i believe i rebooted the router after the administrator fixed it so i could upgrade. i was having other problems with my router and the mods had me reboot and ultimately do a reset. still on v. 1.03.3. remote support ticked You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
gile81 Posted May 16, 2016 Share Posted May 16, 2016 just wondering if i can upgrade yet? Link to comment Share on other sites More sharing options...
Soupbone187 Posted May 17, 2016 Share Posted May 17, 2016 I have an older version and would like to upgrade! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 17, 2016 Author Administrators Share Posted May 17, 2016 just wondering if i can upgrade yet? We couldn't access it. Head over to your 1 on 1 thread so we can rearrange it http://forum.netduma.com/topic/15776-requesting-1-on-1/ I have an older version and would like to upgrade! You're good to go. Please do not reboot before upgrading your router. Link to comment Share on other sites More sharing options...
dDryz Posted May 17, 2016 Share Posted May 17, 2016 My comment above seems to be fall between the cracks. My router is v.1.03.3 and I would like to upgrade. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 18, 2016 Author Administrators Share Posted May 18, 2016 My comment above seems to be fall between the cracks. My router is v.1.03.3 and I would like to upgrade. Sorry about that! You're good to go. Please do not reboot the router before upgrading. Link to comment Share on other sites More sharing options...
Soupbone187 Posted May 18, 2016 Share Posted May 18, 2016 I'm confused on whose talking to who......am I ok to do the upgrade Link to comment Share on other sites More sharing options...
mikrotik Posted May 19, 2016 Share Posted May 19, 2016 Hi Netduma Team, Can someone please get back to me asap? as I haven't update the previous firmware and when I went to update it it said to contact you if Im running firmware below 0.5. http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036/ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 19, 2016 Author Administrators Share Posted May 19, 2016 I'm confused on whose talking to who......am I ok to do the upgrade Yes, I quoted you and said you were. As long as you have not upgraded since then. Hi Netduma Team, Can someone please get back to me asap? as I haven't update the previous firmware and when I went to update it it said to contact you if Im running firmware below 0.5. http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036/ I replied to your previous comment saying we could not access your router and to put the R1 in the DMZ of your ISP hub. Link to comment Share on other sites More sharing options...
Swavo Posted May 20, 2016 Share Posted May 20, 2016 Hi, I am on an older version than 1.03.5 and have remote support ticked (found in >settings >miscellaneous) and I want to upgrade. Thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 20, 2016 Author Administrators Share Posted May 20, 2016 Hi Netduma Team, Can someone please get back to me asap? as I haven't update the previous firmware and when I went to update it it said to contact you if Im running firmware below 0.5. http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036/ I believe you emailed stating you put in the DMZ but we still could not access your router. Can you confirm here if you did do this & if remote support is ticked in misc settings? Hi, I am on an older version than 1.03.5 and have remote support ticked (found in >settings >miscellaneous) and I want to upgrade. Thanks! You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
PolarzGhost Posted May 20, 2016 Share Posted May 20, 2016 I am on an older version than 1.03.5 and have remote support ticked (found in >settings >miscellaneous) and I want to upgrade. Link to comment Share on other sites More sharing options...
Swavo Posted May 20, 2016 Share Posted May 20, 2016 I did the update as instructed and got the following error at the end: "Oops, there was a problem loading external resources" Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted May 20, 2016 Netduma Staff Share Posted May 20, 2016 I did the update as instructed and got the following error at the end: "Oops, there was a problem loading external resources" If your internet is working then you don't need to worry about that message Link to comment Share on other sites More sharing options...
Wake Posted May 21, 2016 Share Posted May 21, 2016 I'm currently on 1.03.4 and would like an upgrade, thanks guys Link to comment Share on other sites More sharing options...
Stpatrick45 Posted May 23, 2016 Share Posted May 23, 2016 Can some one help me Link to comment Share on other sites More sharing options...
PolarzGhost Posted May 23, 2016 Share Posted May 23, 2016 can i update???? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 23, 2016 Author Administrators Share Posted May 23, 2016 I'm currently on 1.03.4 and would like an upgrade, thanks guys You're good to go. Please do not reboot before upgrading. Can some one help me If this is regarding the upgrade: You're good to go. Please do not reboot before upgrading. Anything else please create a thread in the General Support forum can i update???? You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
ThrustyDWT Posted May 25, 2016 Share Posted May 25, 2016 Hi, I am on an older version than 1.03.5 and have remote support ticked and would like to upgrade the firmware. Would you be able to help with this? Many thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 26, 2016 Author Administrators Share Posted May 26, 2016 Hi, I am on an older version than 1.03.5 and have remote support ticked and would like to upgrade the firmware. Would you be able to help with this? Many thanks! You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
Smurf2416 Posted May 26, 2016 Share Posted May 26, 2016 i would like to upgrade im running on 1.03.04 i would like to upgrade i have remote access ticked i want to upgrade Link to comment Share on other sites More sharing options...
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