Help...

[dakillah_8492]

Help, I finally got my hands in a Netduma and I can't connect to my ISP. Modem/router is in bridge mode > Netduma > iMac. That's all I've plugged in until I can get my network setup.

[Netduma Crossy]

Hey Can you connect to the Netduma dashboard?

[dakillah_8492]

HI Crossy.

 

Yes I can, but i can't get a WAN.

 

My modem/router is a CGN3ACR, not sure if it's compatible with the Netduma.  I'm sure hoping it is, haven't found too much on the web about it.  It's not connecting to my ISP.

[Netduma Crossy]

I think it should be compatible with the Netduma.

 

If you go to the Device manager on the Neduma, is there an IP after 'WAN IP'?

[dakillah_8492]

It is disabled. I try to enable but it won't. Tried rebooting, restoring factory settings. Rebooting my modem. Nothing. (Scratches head)

[Netduma Crossy]

It is disabled. I try to enable but it won't. Tried rebooting, restoring factory settings. Rebooting my modem. Nothing. (Scratches head)

 

But is there a number after 'WAN IP' in device manager?

[dakillah_8492]

No.  No IP.  Sorry, the modem/router from the ISP is a Hitron CGN3ACR.

[Netduma Crossy]

No.  No IP.

 

Try this:

1. Unplug ISP router and Netduma.
2. Wait 30 seconds.
3. Plug ISP router in.
4. Wait 30 seconds.
5. Connect Netduma.
6. Wait 30 seconds.
7. See if you have internet connection.
8. If you don't is there a number after 'WAN IP' in device manager?

[dakillah_8492]

Thanks Crossy.  I think though, that the version on the Netduma is 1.03.3.  from what I can remember.  I'll update to the newest and see where to go from there.  1.03.5?  is the newest right?

I only had tried for an hour to get this thing going, then the kids were complaining that the network has been down too long, hahahaha.  Damn kids!  Still reading the forums, I'll keep you posted.  Thanks again for your patience.

[Netduma Crossy]

Thanks Crossy.  I think though, that the version on the Netduma is 1.03.3.  from what I can remember.  I'll update to the newest and see where to go from there.  1.03.5?  is the newest right?

I only had tried for an hour to get this thing going, then the kids were complaining that the network has been down too long, hahahaha.  Damn kids!  Still reading the forums, I'll keep you posted.  Thanks again for your patience.

 

Yeah, 1.03.5m is the latest. You can upgrade to it here Keep us posted!

[iAmMoDBoX]

Sometimes you need to press the reset button on the back of the ISP modem to assign a new IP when a new device is connected.

[dakillah_8492]

I'm afraid that if I do that, it will revert back to being a router /modem. Right now it is in bridge mode, modem only. Tech support disabled it remotely.

[dakillah_8492]

So here's the latest :

 

Downloaded and installed the latest firmware, 1.03.5

Have it wired like this: Modem > Netduma > PS4, Time Capsule & iMac

Switches are behind the Time Capsule.

Now what's not happening is the UI, I can't see any of the connections.  Device manager, congestion control, VPN just keep loading.  Can't see the Geo-mapping or Anti-flood controls either.

Don't know what to do next... I've rebooted countless times already.

[II Z IE IR O II]

So here's the latest :

 

Downloaded and installed the latest firmware, 1.03.5

Have it wired like this: Modem > Netduma > PS4, Time Capsule & iMac

Switches are behind the Time Capsule.

Now what's not happening is the UI, I can't see any of the connections.  Device manager, congestion control, VPN just keep loading.  Can't see the Geo-mapping or Anti-flood controls either.

Don't know what to do next... I've rebooted countless times already.

What browser are you using?

[Netduma Crossy]

So here's the latest :

 

Downloaded and installed the latest firmware, 1.03.5

Have it wired like this: Modem > Netduma > PS4, Time Capsule & iMac

Switches are behind the Time Capsule.

Now what's not happening is the UI, I can't see any of the connections.  Device manager, congestion control, VPN just keep loading.  Can't see the Geo-mapping or Anti-flood controls either.

Don't know what to do next... I've rebooted countless times already.

 

Do you have an internet connection or not? If not lets sort that out first, then the problem with the GUI not loading

[dakillah_8492]

Good morning good sir.

Internet is working. On device manager, there is an IP and edit button. Press edit, nothing happens. Pretty much everything on the left side menu is showing the loading icon, except for the settings which are selectable. So yah, the GUI is the issue now. I'm using the iMac and I've upgraded to the El Capitan, maybe it will help? I'll check it out, just literally opened my eyes.

 

Thanks for your help, I really do appreciate it.

[major masingil]

Sometimes you need to press the reset button on the back of the ISP modem to assign a new IP when a new device is connected.

Hey dakillah, What Mod Box said. I was dealing with a similar issue when I first got my R1. If you don't want to reset your modem, you can turn it off for an hour or so and the lease on your current IP should expire. Then follow the start up instructions. At least that's what worked for me. Stinks having to wait an hour without any guarantee it will work.

[dakillah_8492]

Good morning gentlemen.

 

Upgraded to El Capitan iOS overnight, it's pretty responsive IMO.  Safari 9.0.2 is the current version.

Now you want me to power down the Netduma to expire the IP?  or Modem?  Could there be another way to reset the IP?  What if the IP doesn't expire in an hour?  Im assuming it's the IP for the ISP?

 

How about a hard reset?  pulling the plug, wait 1 min to replug.

[dakillah_8492]

here's the latest:

 

I did a factory reset, upon revival I checked the firmware version, still a 1.03.5

Followed the tutorial and I saw the activity on the GUI.  Congestion control was working, network monitor, device manager.

On device manager, I did however notice that the MAC addresses are not visible anymore, only the assigned IP addresses per device.  How do you figure out which device if there is only "Nameless device"?... face palm.

I started editing the names of the recognizable devices... then this again... GUI shut me out.  Is this a bug?  Is it known?

Now what to do?  factory reset again?  OMG, my feathers are getting a little ruffled.  I'm ready to pack it in and revert to my former setup.

[dakillah_8492]

That's it!  When you edit the names of the devices, it faults out the GUI, I tested it out.  How do I fix this?

Also, why is the centre of my host filtering radar in Wichita, Kansas?  I'm based out of Kitchener, ON

oops, NVM.  I moved it to it's proper spot.

[Netduma Crossy]

You can see the MAC Addresses in Settings >> DHCP Lease.

 

When you edit the device names it should not affect the GUI. Would you be able to come into chat so I can take a look at that?

[Netduma Crossy]

In chat I looked at Dakillah's router. The problem was caused by him using the quotation mark (") symbol in the device name. 

 

I did it on my router and here are the errors.

 

This is when I was typing it into the device manager:

 

 

 

 

When any page was then loaded the same error appeared:

 

 

 

 

 

 

Expanding one of the dropdown (which has identical content) showed the following:

 

 

 

 

 

 

So it seams to be a problem with some symbols in device names

 

The problem this causes is that to make those pages load again, the router needs to be reset because you can't access the page to remove the quotation.

[dakillah_8492]

Thanks again Crossy for helping figure this bugger out. So lesson learned, no symbols when editing device names! Now, it's time to do some fine tuning.

 

Crossy really knows his stuff, ask and he will deliver.