Netduma Liam

Are the 2.4 and 5GHz lights illuminated/flashing on the R2? Are you using the original power adapter and is it connected to the wall outlet or to a power extender/strip?

Yes, over time you'll notice the benefits with more frequent updates, leading to better categorisation and prioritisation of games like CoD. The R2 is generally much newer hardware so you should notice general improvements across the board!

Are you able to connect any other devices via LAN and see if they suffer the same problem? Can you go to the DumaOS interface, go to Setting -> Setup -> LAN Setup and reserve an IP address for your PC. See if the problem continues after that. You can find the WAN IP for the XR1000 in System Information. You'll then need to go the VM hubs interface, login and find the DMZ/Firewall settings, put the WAN IP here. If you can't find that, can you let us know the exact model of the VM so we can look it up and try find a guide to help you?

Yeah, that should look the same as the DumaOS interface. You can either use routerlogin.net or 192.168.1.1. They're the same.

Hey, I've responded to your topic, let's continue there.

Are you able to get to the DumaOS interface from a LAN device when this issue occurs? To do this, open up a web browser and go to 192.168.1.1 in the browser bar. What device(s) do you have connected over LAN that are having this problem? Is it multiple devices or just one? If you're running the Virgin router in router mode, do you also have the XR1000's WAN IP in the Virgin router's DMZ?

Welcome to the forum! How are you connected to the R2? Via wired or wireless? What device are you trying to access the interface from? Have you setup the R2 according to the setup manual included in the box?

Thanks for posting a new topic for this! I'm not too familiar with the process on an Xbox, but you may need to go to your Network Settings on the Xbox and set it up again through there. I know you need to do this on PlayStation. Try that and let us know if it's working for you!

I'm not too familiar with the process on an Xbox, but you may need to go to your Network Settings on the Xbox and set it up again through there. I know you need to do this on PlayStation. Try that and let us know if it's working for you!

No updates as yet I'm afraid, we're doing some additional captures today so we'll hope to fix this via a cloud update in future if possible.

There's some unreliability with the two services provided in the basic setup, HMA and PureVPN. We'd always suggest, at least for the time being, using the advanced configuration to setup your VPN. I'm afraid I wouldn't be able to guarantee that HMA would be any easier for you than your current VPN provider.

We believe there may be an issue with the R2s throughput when it comes to PPPoE. Hence why Fraser suggested using the XR500 to handle this. You can then disable any and all DumaOS features on the XR500 and configure all of this on the R2 if that's what you'd rather use. Just be sure to put the R2s WAN IP in the DMZ of the XR500, you can find this setting in Settings -> Setup -> WAN Setup -> Default DMZ server. Test your throughputs then through the R2 and it should all be good.

Nice work! For Hybrid VPN I'd suggest starting here: https://support.netduma.com/support/solutions/articles/16000087492--dumaos-optimal-settings-guide-hybrid-vpn Do let us know if you have any issues.

If you've already got QoS disabled then that's all you need to do. As far as I'm aware there aren't any WMM configurations in the NETGEAR settings.

We can certainly understand why it's so frustrating for you, we do appreciate your patience throughout troubleshooting this with us. If you do decide to give Fraser's latest suggestion ago please let us know how you get on. If you also ever consider an upgrade to some newer hardware from us, please send a link to this thread over to us via email at [email protected] before ordering and we can try to help you out there also.

That's quite a small polygon you've got set there. Do you know that there's a server in this region for you to play on? When using filtering mode, how did you have the radius set? Was it similarly small over the same location? Can you try drawing a polygon to cover a bit more of the east coast and see if it's able to get you into a game then?

What's happening when you click 'Next', are you getting any errors specifically? Can you perhaps try from a different web browser or from an incognito/private window?

OK, so is that other router you mention still connected? So your setup looks like this: Modem -> router -> XR1000 -> Connected Devices Or is that other router not connected anymore?

Welcome to the forum! Can you let us know your exact physical setup? What's the make and model of your modem? Is it a pure modem (No Wi-Fi) or router/modem combo?

Sure, I'll speak with the team again and see if this as easy as we suspect and get it done as soon as possible if that's the case.

This one has primarily been delayed due to a bug present on previous firmware that we caught in our testing here. It's to do with factory resetting so it's pretty critical it's fixed before any release can take place. NETGEAR have their own process for building firmware, which as you can imagine is pretty locked down and not something we can just do ourselves. We appreciate it's frustrating for all involved, we're doing our best.

I don't believe so as yet, I'll chase up the team. To be clear, it may still show them as peer connections, but you should be able to filter them correctly afterwards.

Geo-filter can sometimes mistake this connection to be a game server and blocks it, so you need to manually allow the server as your friend mentions.

There's likely an easier approach than port forwarding here. What the make and model of the router/modem that the XR is connected to, and are ALL devices on the network connected via the XR1000 rather than the upstream router/modem?

Interesting, OK could you please try leaving the QoS page open, for example, and see if you still get the same issue?