Netduma Fraser

Added - it has been removed temporarily

That's super weird but glad to hear that resolved it, thanks for the update! No worries!

Logs from the troubleshooting page, not the VPN log

I don't think there would be anything on the router blocking it specifically, it's created a tunnel between you and the VPN server. Could you enable it again and then get the logs from the troubleshooting page please?

Try changing All activities to something specific like web, then check if you have internet on the device, then check if the IP has changed on an IP check site

We've made a change so resync again and hopefully it'll work now

The log seems to indicate it has connected fine, have you made any changes to the network settings on the devices themselves or made any other rules for the devices on the router?

I'm checking currently and will come back to you

I'd go with option B so everything can be controlled by the R3 and you'll get the most out of it then you can do whatever you need to behind to have far reaching WiFi

That's correct Congestion Control will be disabled prior to SmartBOOST being disabled. Presumably they set it before disabling it but then it wouldn't take affect anyway.

As above you don't want to deny it, you want to allow it, that was the purpose of disabling the Geo-Filter to see if anything was trying/able to connect that wasn't when the Geo-Filter was enabled. Let us know if it works better after allowing it.

Glad to hear you got that aspect sorted. What game is this you're playing? How do you have your Geo-Filter set - can you provide a screenshot?

This is for the R2 but I've given you access to the R3 Early Access

It is, I've added you

Added

Added - it has been removed temporarily

Can you get the whole log, just copy/paste please

That's because technically the 500/EX are connected via ethernet to the XR1000 and so it can't determine how else the devices connected to those are connected

Try setting one of the DNS in the config file in the HybridVPN DNS section and see if it works then please

I wouldn't have thought so no, have you put a device in the DMZ or anything like that? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Can you provide the config you're using and omit the private keys please? Does anything show in the VPN logs?

Added, let us know how you get on

Added

Really the answer is the software, that's the key difference, I'd suggest having a look at this page that shows you screenshots of the features and puts their use in a succinct way better than I could! https://netduma.com/r3 Then if you have any further questions about it I can provide some more information.

Purchasing the router and then requesting a game to be added doesn't guarantee that it will happen and if it does get added then not necessarily in the timeframe you're wanting. As mentioned above it can still potentially work with the Geo-Filter which is the main thing to allow you to have a good connection, Ping Heatmap just lists servers essentially. Given we didn't advertise the router to have this feature for the game it's not really a refundable request. If you'd like to continue your old topic so we can see if it works with the Geo-Filter I'd be happy to do that. However, I don't know just from your topic when you purchased/when the router was delivered to you, if you received the product within the last 30 days then you're still able to return for any reason, in which case please email [email protected] and we can help you with that.