Netduma Fraser
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Posts
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Posts posted by Netduma Fraser
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20 minutes ago, Redflame said:
Hi
So it arrived on time. So didn’t have to do pppoe. I decided not to use R3 for at least a week just so I could have a baseline of my ISP without and with R3.
So tomorrow night - Saturday - I will doing the R3 to fritzbox just to ensure I do the most performant way.
Plug R3 into a lan port on Fritz > go to Fritz give it static ip > select expose host > enjoy gaming.
Is that the right flow?
I hope you and your team have a great weekend.
Yes that's correct, thank you and you!
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Okay fair enough, I'm sure we could solve it given more time but I'd suggest contacting [email protected] fairly quickly then as you said you bought it 3 weeks ago.
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How did you disable it previously? Disabling SmartBOOST fully from its menu would disable Congestion Control so re-enable it. Then adjust Congestion Control in Ping Optimizer > Advanced.
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48 minutes ago, Mrdefence said:
Where can I download the beta firmware for r3 ?
https://forum.netduma.com/forum/151-netduma-r3-early-access/
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11 minutes ago, Mrdefence said:
@Netduma Fraser can I also get added to the early access firmware ?
Added
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A lot of websites now use something like Cloudflare for protection and they can detect suspected spam/bot activity but they will have blocks of IP addresses that are blocked for whatever reason so if it's not the website itself they probably wouldn't even be aware of that happening. Not saying it is that but if you get the same issue direct from your modem and the ISP deny it then that would be the logical explanation. Do you know if your public IP has changed recently? If it has then it may have changed to one that is in a block list for example. Testing direct from the modem would give you the best information so far, though there really isn't anything else I can think of on the router that would be blocking it.
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Disabling Congestion Control would be the opposite of what to do, re-enable it, set to Always and try with 70% for download & upload, do you get the same issue?
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Set 5GHz like I mentioned previously rather than auto and see if that stops it please. Are you utilizing Congestion Control? That should prevent it using all your bandwidth and potentially making that happen. You're not prioritizing downloads are you?
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Nothing physically changed with the setup either? I'm not saying the ISP would have blocked your IP but the site itself/their hosting provider could. If it was the same issue on the modem as we're Netduma and not Netgear it's not something we could specifically help with. I'd highly suggest trying directly to the modem, it either works which then proves it definitely is the router or doesn't in which case it's not the router and more likely the site blocking you. Try disabling QoS fully from the Congestion Control menu and see if that helps but there really isn't anything else that could block you
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No worries at all, do keep us updated with your experience, at least it's moving in the right direction now. It would be worth trying to force different servers, even if they're a slightly higher ping to see if you can prevent some of those remaining issues/avoid players causing issues
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One is a generic circle radius system based on distance from the centre/home point you select, the other you can draw your selected zone that you want servers to be allowed within. That's the only difference between them, otherwise they work exactly the same.
You only need to prioritize one or the other, gaming would be my suggestion and prioritize your device as a backup prioritization method.
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There are lots of videos on YouTube that can help walk you through it and also guides at support.netduma.com
Generally we recommend starting at 70% for download & upload and experiment from there based on your perceived experiences when playing or testing bufferbloat
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14 hours ago, kayd33 said:
Why is this always the fix when there is an issue connecting; I'm experiencing this currently, and why do we need to set the device as playstation?
For PCs you specifically pick the game for the Geo-Filter which can become out of date, switching it to a PlayStation allows it to use a method that doesn't go out of date. The rest of the process ensures you're running the latest cloud and that any current connections that could be hindering you are severed and that your new setup will definitely take effect. Has this solution solved your issue?
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You said it only started happening a few days ago, did you change any settings on the router or physically with the setup around that time? Have you tried accessing when directly connected to your ISP modem/router? It could be they've blocked your IP for example so that would be a good check.
Otherwise, try changing DNS & set NAT to Open in WAN Settings.
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Please be kinder to yourself, you're not being dumb at all! In regards to the Adblocker and not playing with your phone connected, it's unlikely to make a big difference unless the phone is using significant bandwidth or bombarding the router with requests. It might be worth looking into the Network Monitor when your phone is on to see how much it's using and also on Adblocker to see how many requests it's making. You can manually add domains to block on Adblocker if the default list isn't doing enough.
Ah I understand about the subnet mask now thanks, that's all fine you can ignore that. Set NAT filtering to Open in WAN Settings - even if you have an Open NAT already, the option specifically relaxes the firewall so could alleviate any issues caused by that.
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Where are you checking the LAN subnet mask as LAN Setup sets that for wired and wireless devices. You don't need to use Bandwidth Allocation you can just keep it on the defaults as 1) Share excess is enabled so it will get whatever it needs anyway and 2) Gaming barely uses any bandwidth so setting it that high wouldn't force it to use more but yes it still would be limited by that 70% BUT Traffic Prioritization supersedes Congestion Control so the game wouldn't be limited to 70% but other background processes on the console would.
Maybe you do have a faulty router if the ports are giving wildly different or no results as there aren't any settings that would affect ports
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You only need to set a static IP for the console once, you can also just set NAT to Open in WAN settings or put the console in the DMZ, no need to port forward. Yeah I wouldn't bother with the Auto Setup for Congestion Control, it's not very accurate, much better to fine tune it manually yourself, don't just stick with one percentage as it may not be the best for your connection, that being said, with the way you had it setup it was never triggering as your Traffic Prioritization wasn't getting triggered so either set to Always or ensure your game is actually getting prioritized when playing.
Not sure what you mean by "Subnet mask for LAN is correct but not wireless setup, even though the primary and secondary DNS servers are showing up correctly. "
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- For 5GHz WiFi change the mode down to the next option, I believe it's 2400Mbps.
- Change DNS to 1.1.1.1 & 1.0.0.1
- I can't see how you've set Congestion Control, could you show that please?
- I assume Bandwidth Allocation is just default for all devices?
- Traffic Prioritization you're not prioritizing gaming so enable DumaOS Classified Games and that will help.
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You can do it in game if you like yes but I don't know how much of a difference you'll notice testing it that way
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Yep that'll do it, good to hear you figured it out!
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Don't rely on Ping Optimizer to do it for you, set your speeds manually and set the Congestion Control percentages manually, we usually suggest starting at 70% and then adjusting from there until you find the percentages that work best for you.
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I would still suggest using Congestion Control at a percentage less than 100% - find the best percentage for you, then you can set it to auto if you only want it to apply when you're gaming. Yes some percentages will work better for you, it's all about finding what works best for your connection - there isn't a one size fits all percentage.
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Are you able to do it from a PC at all?
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Bufferbloat only happens when your all your available bandwidth is being used so while it's good to fine tune QoS to get the best results possible it's unlikely that the results you're seeing now are effecting you unless you're playing when all bandwidth is being used. So do make sure to fine tune and if you have to throttle a lot switch Congestion Control to Auto so it only applies when you're gaming.
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Ping Spikes / Bufferbloat at an all time high.
in Netduma R3 Support
Posted
It's going to be difficult to get better results without ALL devices being connected to the R3, that's why you felt as though adjusting Congestion Control was barely doing anything because it's only applying to 1 device out of your entire network so that's all it can control. Devices connected to the hub can do whatever they like and the R3 can't do anything to stop them so I don't know how much you're actually going to be able to improve things without doing that.
Also are you purely concerned about the test results or are you having a negative experience in game that coincides with this? Put the R3 WAN IP in the Hub DMZ.