Netduma Fraser
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Posts
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Posts posted by Netduma Fraser
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5 hours ago, immuda said:
This whole firmware has now become a meme
If you're having issues please make a topic and we can help you there
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6 hours ago, TinyBubu said:
Hi Fraser. Thanks for your reply.
Nothing that elaborate... I'm simply selecting the "BLOCK INTERNET" button in the app.
As previously explained, it works fine for every other device, just not my son's Google Home.
By the looks of it, the Google Home has a network feature called Random/Private MAC addresses enabled, I haven't got/used a Google Home so I can't say for certain but this may be something you can disable in the app for it. Essentially what it does is as you can see there, sets a new MAC address for the device everytime it connects to the router. A MAC address is a unique device identifier, essentially showing as a new device when connecting to the router so in theory he could just be unplugging it and replugging it in and then it will allow him to bypass the block.
A couple of potential solutions:
- Disable Random/Private MAC addresses on the Google Home app - if he has access to the app and knows about this he could just re-enable it
- Set a static/reserved IP address for the Google Home device - verify the internet works outside your block - then disable DHCP on the modem - this would require you to set a static/reserved IP for every device connected to the modem otherwise they would not be able to connect with DHCP disabled. If any of those devices have the MAC address enabled then they may not be able to connect when this changes. Any new devices you want to connect to the network would have to be given a static/reserved IP on the device itself to connect, you can then mirror that on the modem.
- Your rule there is showing it as purely connecting to 5GHz, similar to what I've mentioned when connected to 2.4GHz the device will have a different MAC address so he could be connecting it to 2.4GHz when the rule shuts it off for 5GHz. Identify the device that appears/uses traffic at the time using 2.4GHz and block that as well. Combining the WiFi into one may also be a good idea.
- If all else fails then probably the simplest and guaranteed way to prevent him using any tech savvyness to counteract what you do - remove the device from his room every night
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1 minute ago, Flamenation247 said:
can I be added
Added
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15 minutes ago, voyteh said:
Witam, czy mógłbyś dodać mnie do wczesnegodostępty?dziękuję
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3 hours ago, steven101 said:
is there a way to manualy set the speeds direct to each device bandwidth alocation the software on the xr500 was easy to use compared to this i have updated to the early access seems like i am getting same speeds now as with the xr500 was there a pppoe fix in that update
Bandwidth allocation never set speeds direct to each device, it just allowed you to reserve bandwidth for devices but if it didn't need the bandwidth then it would be shared with other devices. You can still do this:
SmartBoost >
icon top right > Favorites/Primary Profile > Click new icon top right
If you want to select the entire device choose ports, enter:
Glad to hear you're getting better speeds now, it is a better update than the previous one so people did see some improvements but not in all cases
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Could you provide a screenshot of how you have setup your rules currently to block devices? Then we can advise from there
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With the filter enabled try to connect on Discord, have the map zoomed out fully and check for any blocked icons, when it appears add it to your allow list. You may need to do this a few times to get all the necessary servers, once you've done that it shouldn't be a problem anymore with the filter enabled. If they add new/change servers that can happen. If you could provide us the IDs of those servers we can get them added to the global whitelist.
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Sorry to hear you've not had a great experience - this is why we're here though to help you through any issues you may face. It's not uncommon for people to need a nudge in the right direction initially given the nature of the product and the many facets of the software, especially on a type of device that many people don't usually interact with like that often. What you've mentioned so far sounds like you need to adjust settings, it's not a plug and play product necessarily, fine tuning is needed to get the best out of it.
If you'd like to go through it we can - it doesn't look like you've contacted us to do so thus far, if not no worries.
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7 minutes ago, BERNARDINO DE AGUAS said:
volver a la version es la solucion
Thank you for posting the solution, I'll pass it on to the team to look at for the next update
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9 minutes ago, BERNARDINO DE AGUAS said:
No de hecho solo esta conectado mi celular iphone , hice el restablecimiento de fabrica desde la app y el problema es que al hacerlo cambio la contraseña del wifi y no la se, y desde la web se reinicia . LOL
The default WiFi password will be on the underside of the router
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Do you have many devices connected via wifi/ethernet? Unplug all devices, disconnect all devices from it, access using the mobile app, re-upgrade, close the app, wait 4 minutes. Then access again via the app, factory reset, close the app, wait 4 minutes. Then access and complete the setup wizard using the app, once you're through then start adding devices back to the router one by one and see if you can isolate a particular device/LAN port etc that might coincide with the issue.
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Could be Chrome then potentially, try Firefox, do you get the same issue?
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10 minutes ago, BERNARDINO DE AGUAS said:
Pasa lo mismo se empieza a reiniciar
Do you get the same issues accessing using the mobile app?
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Completely different routers & software, though whether you noticed it or not you wouldn't have been able to throttle upload properly with PPPoE on the XR500. No that wouldn't help, you need PPPoE for a connection and so if the R3 handles it then currently speeds will be lost, we are working to improve it
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Was just about to say, PPPoE will be the cause and so it would be best to use the EE router to have that handle it instead and plug the R3 into that, then you'd have full speeds. You can put the R3 in the DMZ on the EE router and ensure you connect all devices to the R3 and you won't be at any disadvantage. Added you to early access https://forum.netduma.com/forum/151-netduma-r3-early-access/
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Good to hear you've found a solution, thanks for posting it. It could well be that, I'll pass it on to the team.
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17 hours ago, Mr MuRFiE said:
Now that the Telstra smart modem 4 is now officially available, is it compatible with DumaOS on the higher speeds?
I've been told that yes it's compatible with gigabit now
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See if you can access this page to re-upgrade http://192.168.77.1/dumaweb#!/support
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Added you all
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14 hours ago, Spdsk8race said:
I have a dedicated fiber line and these issues were happening at 10pm-12am CST.
It's very likely then that there was something happening at the time on your network causing local congestion. If it happens again check the network usage to see if anything is using a lot of bandwidth. If there is then you'll need to adjust Congestion Control/SmartBOOST to counteract it.
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Make sure you use speeds you've manually entered, follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.
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How have you set the EE router to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode
Are ALL devices connected to the R3 or are some still connected to the EE router?
Have you entered the speeds you pay for into the router?
How have you setup Congestion Control?
How have you setup SmartBOOST?
What platform are you testing speeds on and how is it connected, via ethernet or WiFi?
Where are you testing the speeds?
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On 8/20/2025 at 8:42 AM, Jaz69s said:
@fraser Hello, could you please add me to the early access? thank you!
On 8/20/2025 at 12:58 PM, Araquel said:Hello, could you please add me to the early access? thank you!
5 hours ago, d4mntv said:Hey, could you please add me to early access? Thanks a lot!
Added you all
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That's great to hear, thanks for posting your positive experience!
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Hit detection regardless a+ bufferbloat netduma r3
in Off Topic
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